Customer Assurance Manager

3 days ago

Forest Hill, Australia Hewlett Packard Full time

**What a Customer Assurance Manager does at HP**:
**_ Responsibilities: _**
- Leads and develops product support or solution(s) planning over the entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes.
- Represents services on product or solution core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral.
- Performs business analysis, identifies root causes, and develops recommendations/ solutions to drive business improvements.
- Collaborates with regions/WW regarding service and support planning, implementation and performance.
- Responsible for revenue and margin contribution of one solution or related set of services.
- Utilizes understanding of customer business requirements to develop business case, validate the solution, and demonstrate services added value.
- Leads key business initiatives in support of operational or financial improvement.

**Individuals who do well in this role at HP, usually possess**:

- Typically 5+ years to establish a proven track record in directly related business.
- Typically first-level university degree or equivalent work experience; advanced degree is a plus.
- Technical understanding of PC products.
- Problem detection and analysis of root cause.
- Leads teams to achieve results.
- Good communication skills.
- Influence within the same team and cross-functional teams
- Ability to build and manage strong customer relationships.
- Ability to prepare clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing, and presentation skills, listening actively and projecting a trustable image. Moderate knowledge of the IT and services industry knowledge of company organization, policies, HP's services offerings, end-to-end processes, tools, and routes to market.
- Moderate level of planning, project management and change management skills.
- Moderate knowledge of PC Hardware, Networks and Operating Systems.
- Moderate knowledge of Desktop Management and Cloud-based Endpoint Management tools.

**Why HP Australia?**
- Australian Market Leader across PC & Print
- A wide and varied product portfolio to market
- Recognised globally as an Employer of Choice and certified as a Great Place to Work 2023
- Cultivates and encourages a diverse and inclusive culture with multiple Business Impact Groups
- Gold Level, Skilled Workplace Accreditation from Mental Health First Aid Australia
- Market Leading Mentoring Program
- Recognised and one of the world’s most sustainable companies
- Wellness Programs
- Flexible work environment
- Supportive team culture
- Also encourage Aboriginal and Torres Strait Islander people looking to start or continue their career in HP.

LI-POST

About HP

You're out to reimagine and reinvent what's possible—in your career as well as the world around you.

So
are we. We love taking on tough challenges, disrupting the status quo,
and creating what's next. We're in search of talented people who are
inspired by big challenges, driven to learn and grow, and dedicated to
making a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Our history: HP's commitment to diversity, equity and inclusion - it's just who we are.

From the boardroom to factory floor, we create a culture where everyone is
respected and where people can be themselves, while being a part of
something bigger than themselves. We celebrate the notion that you can
belong at HP and bring your authentic self to work each and every day.
When you do that, you're more innovative and that helps grow our bottom
line. Come to HP and thrive

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