Business Assurance Officer

2 weeks ago

Cannon Hill, Australia Empire Careers Full time

Contact Name : Louise Clark

Contact Phone : 07 3231 1212

Location : Cannon Hill

Job Type : Fixed Term/ Temp

Job Salary : $44.49 per hour

**AO4 Business Assurance Officer**
- ** 3 months**:

- **$52.25 + super per hour**:

- ** Queensland Government**:

- ** South East Brisbane**

**The Role**

Great opportunity to join this great team environment in a Business Assurance Officer role, where you will report to the Business Assurance Coordinator. Your duties will include:

- Facilitation of the on-going development, improvement and implementation of enhancements to policies, processes and procedures to enhance operational efficiency, performance and customer experience.
- Assist in the advancing of the internal business assurance through undertaking the assessment of process conformance, performance management, reliability of management reporting and effectiveness of key controls.
- Maintain the compliance software QPulse and manage the licensing, distribution and maintenance.
- Provide advice and guidance to both staff and supplier organisations concerning all facets of quality management implementation and operation.
- Manage the compliments/complaints management process state-wide.
- Promote better operational practices in preventing complaints through effective communication formats (e.g. newsletter).
- Provide monthly reporting to management and facilitate meetings to provide guidance on complaints management process.
- Conduct complex complaints investigations with clients and members of the public as requested by senior management.
- Facilitate change through the provision of effective, clear and concise communications to clients to ensure that expectations of system alterations and changes to business processes are met.

***

**You**
- Prior experience in internal auditing, quality assurance or compliance
- High attention to detail
- Microsoft suite experience
- Excellent verbal and written communication skills

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