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Enterprise Account Manager

4 months ago

Forest Hill, Australia HP Australia Full time

Enterprise Account Manager - Generalist

Description -

Job Summary
• This role is responsible for focusing on enterprise accounts and aligning the organization's capabilities with clients' business priorities to drive long-term revenue growth while strengthening customer relationships. The role creates and executes strategic plans to build a robust sales pipeline while collaborating across teams to ensure unified customer success. The role stays informed about industry trends and utilizes data-driven insights to enhance customer relationships, mentor junior team members, and drive organizational success.

Responsibilities
• Understands the client industry to identify the client’s business strategies and challenges and align the organization’s capabilities to the client’s business and IT priorities.
• Builds and executes account business plans including transactional and strategic initiatives to grow the organization’s share in the accounts.
• Acts as the voice of the customer within the organization, driving product improvements and enhancements based on customer feedback.
• Strengthens the organization’s relationship with the client maintaining a high level of loyalty and acting as a trusted advisor for business and IT-related concerns.
• Collaborates closely with internal teams, including marketing, product management, and technical support, to ensure a unified approach to customer success.
• Develops a business-case approach to provide business rationale for client proposals and investments.
• Builds and maintains sales pipeline activity by identifying, nurturing, and closing new solution opportunities.
• Utilizes data and analytics to identify trends, opportunities, and areas for improvement in customer relationships.
• Stays updated on industry trends and competitive landscape to provide informed guidance to customers.
• Provides guidance and mentorship to junior account managers, sharing best practices and insights.

Education & Experience Recommended
• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 10+ years of work experience, preferably in customer relationship management, account management, or a related field.

Preferred Certifications
NA

Knowledge & Skills
• Account Management
• Business Development
• Business Planning
• Business To Business
• Cross-Selling
• Customer Relationship Management
• Finance
• Market Share
• Marketing
• Merchandising
• Product Knowledge
• Sales Management
• Sales Process
• Sales Prospecting
• Sales Strategy
• Sales Territory Management
• Salesforce
• Selling Techniques
• Upselling
• Value Propositions

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Why HP Australia?

  • Australian Market Leader across PC & Print
  • A wide and varied product portfolio to market
  • Recognised globally as an Employer of Choice and certified as a Great Place to Work 2023
  • Cultivates and encourages a diverse and inclusive culture with multiple Business Impact Groups
  • Gold Level, Skilled Workplace Accreditation from Mental Health First Aid Australia
  • Market Leading Mentoring Program
  • Recognised and one of the world’s most sustainable companies
  • Wellness Programs
  • Flexible work environment
  • Supportive team culture
  • Also encourage Aboriginal and Torres Strait Islander people looking to start or continue their career in HP.

Thanks for taking the time to review our available position, if you think it is a match for your experience and interests please apply today – we are eager to learn more about you

#LI-POST

Job -

Sales

Schedule -

Full time

Shift -

No shift premium (Australia)

Travel -

25%

Relocation -

No

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement