Customer Service

7 months ago


Forest Hill, Australia Glenny Kebabs - Forest Hill Full time

**Responsibilities**:

- Greeting and Welcoming Customers:

- Welcome customers upon arrival with a friendly and positive demeanour.
- Ensure customers feel welcomed and valued throughout their interaction with our establishment.
- Upselling:

- Utilise upselling skills to enhance the customer's food experience.
- Provide recommendations and information on additional menu items to increase customer satisfaction.
- Order Handling:

- Manage online orders and coordinate with delivery drivers to ensure accurate and timely delivery.
- Verify orders to guarantee correctness before dispatching to customers.
- Customer Issue Resolution:

- Demonstrate patience and professionalism in resolving customer complaints or concerns.
- Collaborate with team members to address and resolve issues promptly.
- Team Collaboration:

- Work closely with the team to create a positive and cohesive working environment.
- Communicate effectively with kitchen staff, management, and other team members to ensure a seamless customer experience.

**Job Types**: Part-time, Casual, Contract

**Salary**: $23.99 - $30.07 per hour

Expected hours: No more than 38 per week

Schedule:

- 8 hour shift
- Afternoon shift
- Evening shift

Supplemental pay types:

- Penalty rates

Work Authorisation:

- Australia (preferred)

Work Location: In person



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