Customer Support Representative

4 months ago

Eight Mile Plains, Australia Simpro Full time

First Things First - What We Can Offer You
- Ground-breaking parental leave program
- Up to 4 weeks' annual "Work from Anywhere" benefit
- Second-to-none product training
- Opportunities for growth, development and career progression
- Fun team camaraderie and events
- Paid volunteer leave days
- Public holiday exchange
- And a range of other fantastic benefits

The Job

The Customer Support Representative role provides a fantastic opportunity to learn and sharpen your customer service skills. This is a unique opportunity to work with a growing, energetic team and a product that customers love.

What You’ll Do

**Job Description**:

- Professionally engage with Simpro customers, clients and internal stakeholders on a day-to-day basis using the most appropriate methods of customer support and communication, while identifying opportunities to improve software and implementing improvements.Respond promptly to customer inquiries.
- Listen to customers’ questions and concerns, and provide answers or responses.
- Provide information about products and services.
- Direct requests and unresolved issues to the designated resource.
- Keep records of customer interactions and transactions, record details of inquiries, comments, and complaints, and record details of actions taken.
- Works with team to ensure all inbound support and sales communications are replied to within 10 minutes during business hours and within 1 hour during evening, weekend or holidays.
- Maintains a positive, enthusiastic helping tone at all times.
- Looks for and suggests potential process improvement items in an effort to help move the entire company forward.
- Performs in a manner that will prevent errors and omissions.
- Provides advisory support and assistance to the department supervisor as needed.
- Participates in additional learning or educational activities to stay up-to-date on the latest developments, trends, and regulations in the SaaS(Software as a Service) industry.
- Provides administrative assistance and support.
- Other duties as assigned. What You’ll Bring- Excellent customer service skills, communication, negotiation and relationship building skills- The ability to empathise and understand the needs of clients- A polite and friendly telephone manner- A self-starter and demonstrating resourcefulness and ability to use initiative- Someone with troubleshooting, problem solving and effective questioning skills- An eagerness and enthusiasm to learn, along with the ability to learn quickly- Good personal time management and organizational skills, with the ability to handle multiple priorities and changing schedules- An understanding or insight into trades industries would be a big advantage- A good understanding of cloud based technologies and systems

Core values required of all Simpro employees:
While experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and Simpro compatibility. Our culture and core values are very important to us:
We Are One Team

We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success

Simpro Group and its affiliated companies (Simpro, AroFlo & ClockShark) is an equal opportunity employer, with a best-of-class onboarding program and a very supportive team environment. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply..

Visit

to learn more about us and our values.
- _Please note, no agencies will be accepted in the recruitment of this role._

Welcome
- Welcome to Simpro Together with ClockShark and AroFlo, we are one team made up of many nationalities. We are customer-centric, always putting our customers and teammates first. We take accountability, owning both our innovations and our mistakes. We're growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together***

About Us
- Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises three industry-leading companies, Simpro, AroFlo, and ClockShark, with offices across North America, Australia, New Zealand and the UK. Simpro and AroFlo provide comprehensive field service management software for growth-minded trade and field service businesses, while ClockShark specializes in time-tracking and scheduling software solutions.Together, these companies seek to drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data-driven insights to fuel decision-making.Simpro Group serves over 22,000 businesses and over 400,000 users worldwide and has a global workforce of more than 600 employees.
Ready to transform your business? Explore our products at
-
,
-
and
-
.

  • Customer Support Representative

    7 months ago

    Eight Mile Plains, Australia Cook Group Full time

    Overview: Full Time, 6-month Fixed Term opportunity Values focused culture that encourages accountability, autonomy and collaboration Hybrid Work Status Location - Eight Mile Plains Are you passionate about improving patient health outcomes? Would you like to join an organisation where you can work with cross-functional teams, take ownership, and be...

  • Part Time Customer Support Representative

    7 months ago

    Eight Mile Plains, Australia Cook Group Full time

    Overview: **Part Time (3 Days, 24 Hours per week)** **24 Month Fixed Term Opportunity** **Location - **Eight Mile Plains Reporting to the Customer Support Team Leader, this role is responsible for providing professional, friendly and efficient service to our Customers and Sales teams throughout Australia ensuring that an excellent standard of service and...

  • Customer Support Representative

    2 weeks ago

    Eight Mile Plains, Australia Simpro Software Full time

    Due to an internal promotion, an exciting opportunity has become available to join our awesome client-interfacing team. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude. In this role you will join our solutions-focussed Customer Support Team who provide support for our suite of products, and...

  • Customer Support Representative

    7 months ago

    Eight Mile Plains, Australia Simpro Software Full time

    An exciting opportunity has become available to join our awesome client-interfacing team based in our Brisbane office at Eight Mile Plains. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude. In this role you will join our solutions-focussed Customer Support Team who provide support for our...

  • Customer Support Representative

    5 days ago

    Eight Mile Plains, Australia Simpro Software Full time

    Due to another internal promotion, an exciting opportunity has become available to join our awesome client-interfacing team. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude. In this role you will join our solutions-focussed Customer Support Team who provide support for our suite of products,...

  • Customer Support Representative

    3 days ago

    Eight Mile Plains, Australia simPRO Software Full time

    Due to an internal promotion, an exciting opportunity has become available to join our awesome client-interfacing team. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude. In this role you will join our solutions-focussed Customer Support Team who provide support for our suite of products, and...

  • Customer Support Representative

    2 days ago

    Eight Mile Plains, Australia Simpro Software Full time

    An exciting opportunity has become available to join our awesome client-interfacing team. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude. In this role you will join our solutions-focussed Customer Support Team who provide support for our suite of products, and manage client issues through...

  • \associate Sales Representative

    4 months ago

    Eight Mile Plains, Australia Arthrex Full time

    **Date**:Sep 2, 2024 **Location**: AUS - QLD - Brisbane, QLD, AU, 4113 **Company**:Arthrex - Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better._ **Sales...

  • Business Development Representative

    3 days ago

    Eight Mile Plains, Australia simPRO Group Ltd Full time

    First Things First - What We Can Offer You - Flexible 4-day work week, paid for 5 days (yes!!) - Delicious, free, chef-prepared lunch daily on site (yes!!) - Fully equipped, free on site gym - Hybrid working arrangements - Groundbreaking parental leave program - Second-to-none product training provided - Fun team camaraderie and events - Casual dress -...

  • Business Development Representative

    7 months ago

    Eight Mile Plains, Australia Simpro Software Full time

    We are currently looking for a Business Development Representative responsible for identifying and connecting with prospective customers from our Eight Mile Plains office in Brisbane. You will discuss the impact Simpro is able to bring to customers, with the aim of booking product demonstrations between the prospect and the Account Executives and/or...

  • Customer Support Team Leader

    8 months ago

    Eight Mile Plains, Australia Cook Group Full time

    Overview: **Location - **Brisbane, Eight Mile Plains **Permanent Full Time** **Hybrid **work roster available We are looking for a highly organised, reliable and self-motivated individual to join our customer support team. Reporting to the Customer Support Manager, this role is responsible for overseeing daily Customer Support activities and working with...

  • Ict Customer Support Officer

    7 months ago

    Eight Mile Plains, Australia Bi-Rite Home Appliances Full time

    Do you possess IT support experience? Does problem-solving and landing on solutions make you happy? We're looking to expand our team! Due to continued growth in our business, we are seeking an experienced IT Customer Support Officer to join our team at our brand new support office! This is an important hands on role in our business and offers a great...

  • Customer Support

    7 months ago

    Eight Mile Plains, Australia Weir Group Full time

    Customer Support Team Leader Weir Minerals Eight Mile Plains Onsite Purpose of Role: As the Customer Support Team leader for Weir Minerals Aftermarket spares, you will oversee a team of Customer Support officers. You and your team will work together to achieve a high level of customer satisfaction and business growth. Why choose Weir: Be part of a...

  • Customer Support Product Specialist

    7 months ago

    Eight Mile Plains, Australia Cook Group Full time

    Overview: **Permanent position with excellent benefits** **Work from home 1-3 days per week** **Inclusive and diverse culture** **We are looking for an enthusiastic individual with a strong work ethic to join our friendly, well respected and long-established company.** **You will be joining a dynamic team where you can establish long-lasting working...

  • Assistant Manager

    5 days ago

    Eight Mile Plains, Australia Productive care support Full time

    1. Recruit, employ and create position descriptions for workers. 2. Deliver daily general requirements of managing director. 3. Managing daily day activities for admin team. 4. Take reasonable care for his or her own health and safety. 5. Take reasonable care that his/her acts or omissions do not adversely affect the health and safety of other...

  • Personal Support Worker

    1 week ago

    Eight Mile Plains, Australia Arcare Aged Care Full time

    **Personal Support Workers| Arcare Eight Mile Plains** - Multiple Casual positions available - Immediate start - Have the flexibility to work shifts that suit your commitments and lifestyle - Make a difference to the lives of others - Join a provider that values relationships Seeking compassionate people to join our team. Form relationships that matter and...

  • Sales Administrator

    7 months ago

    Eight Mile Plains, Australia Cook Group Full time

    Overview: **Location - Brisbane, **Eight Mile Plains **Permanent Full Time** **Hybrid **work roster available **The Opportunity**: We are looking for a highly organised, reliable and self-motivated individual to join our sales operations team. Reporting to the Team Lead, Customer Support within sales operations, this role is responsible for providing...

  • Inside Sales Representative

    7 months ago

    Eight Mile Plains, Australia Jobs for Humanity Full time

    **Company Description** Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: FIS Global **Job Description** Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: No...

  • Inside Sales Representative

    7 months ago

    Eight Mile Plains, Australia FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: No Degree **Travel Percentage**: 0% Are you ready to unleash your full potential? We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the...

  • Sales Representative

    3 months ago

    Eight Mile Plains, Australia Sunstate Kirby Full time

    Trainee Salespeople Needed Competitive earnings including good bonus structure We are expanding and have opportunities for people who are willing to work hard and want to learn new skills. Are you ready for a challenge? If so, you will learn: Sales Customer Service Leadership skills Team Building Skills We provide training at every level of our...