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Ict Service Centre Officer
3 weeks ago
In this role you will be responsible for resolving a high volume of general ICT incidents and service requests within a Service Desk environment including conducting thorough triaging, investigations and diagnosis of incidents. You will provide support across a broad range of software and hardware which includes referrals and communication with other agencies. As the first point of contact, the ability to communicate with customers, vendors and cross agency representatives with messaging that is appropriate to a range of audiences is paramount.Key responsibilities include: - Providing first and second level service desk ICT support to end users, including resolving high volume general incidents and service requests. Undertaking the initial incident diagnosis in order to either resolve the incident, to redirect incidents to management, or to the appropriate technical support teams. Providing on-site technical support at SSQ's Brisbane CBD, Zillmere (DCC) andMt Gravatt sites. Providing timely support to clients by conducting thorough investigations and diagnosis of incidents, analysing recurring incidents and informing management for resolution. Contributing to the development and communication of standard operating procedures and work instructions, including continuous service delivery improvements for clients and stakeholders. Contributing to, supporting and participating in Disaster and Virtual Response teams and the Business Continuity Management Team when required, for SSQ, to maintain operational requirements and continuous service delivery. Maintaining quality business relationships with clients, co-location business partners, other SSQ business areas, vendors and other stakeholders. Ensuring Workplace Health and Safety awareness to maintain a safe and operationally effective work environment,and
- Periodic 24 x 7 on call availability is a requirement of this position.Applications to remain current for 12 months.Job Ad Reference: QLD/598233/24Closing Date: Friday, 01 November 2024This work is licensed under a Creative Commons Attribution 3.0 Australia License.
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ICT Project Lead
5 days ago
Brisbane, Queensland, Australia Titan ICT Full timeJob Overview">Titan ICT is seeking an experienced ICT consultant to join our team as a Senior ICT Consultant - Wireless Specialist. This role involves designing and maintaining wireless networks in an industrial environment, collaborating with internal stakeholders on security requirements, and implementing client network and security configurations from...
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ICT Support Officer
6 hours ago
Brisbane, Queensland, Australia Queensland Government Full timeAbout the RoleAs a Senior ICT Support Officer, you will play a key role in providing expert technical support to TAFE Queensland staff. Your primary responsibility will be to ensure seamless access to various ICT services. The ideal candidate will have well-developed communication skills, with the ability to explain complex technical concepts in a clear and...
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Ict Purchasing Officer
3 weeks ago
Brisbane, Australia Queensland Ambulance Service Full timeWe are seeking applicants who, within the context of the role responsibilities, possess the following key attributes: - Sound knowledge or the ability to rapidly acquire a sound knowledge of the Queensland Procurement Policy, State Procurement Plan and QAS financial and procurement policies and procedures, particularly in relation to the acquisition of ICT...
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Operations Manager, Ict Service Centre
4 weeks ago
Brisbane, Australia Education Full timeAbout the Department of EducationThe Department of Education (DoE) is committed to giving all children a great start and ensuring Queenslanders have the education and skills they need to contribute to the social, economic and cultural development of Queensland. The department sets the foundations for quality early learning experiences and delivers world...
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Ict Service Manager
4 weeks ago
Brisbane, Australia u&u Recruitment Partners Full timeWe are partnering closely with one of our clients in the utilities sector to secure an ICT Service Manager to sit on the ICT Senior Leadership team and oversee the operational delivery and management of all IT Infrastructure and Systems. This includes the support of all third-party and internally managed IT services which support Organisational...
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Helpdesk / Level 3 Support - Ict
3 weeks ago
Brisbane, Australia M&T Resources Full time**Brisbane** **IT & Telecomms** Help Desk / Support - Based in Brisbane CBD with travel to the greenfield site required - 18 month, daily rate contract - Manage and lead the operation of a service centre team **The Role** - Lead the operation of a service centre team engaged in first point of contact ICT Support Services - Meet and maintain service levels...
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Team Leader
3 weeks ago
Brisbane, Australia Queensland Government Full time**Take this opportunity to lead by example and support a team dedicated to technological excellence within the Department of Transport and Main Roads (TMR). We are excited to welcome a leader who will bring out the best in our support operations and deliver results that matter to Queenslanders. As a Team Leader for our Service Centre, you will champion the...
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Head of ICT Acquisition
4 days ago
Brisbane, Queensland, Australia Queensland Police Service Full timeQueensland Police Service is committed to attracting and retaining top talent in the field of ICT procurement. As a Head of ICT Acquisition, you will have the opportunity to develop and implement procurement strategies that drive business growth and improvement.Responsibilities:Strategic Planning: Develop and implement procurement strategies that align with...
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Ict Customer Support Officer
2 weeks ago
Brisbane, Australia Cybervine Pty Ltd Full time**Cybervine Pty Ltd** is looking for an **ICT Customer Support Officer** to be part of a dynamic team at **our Head Office in the Brisbane CBD**. **This is a Full-time position working 38 hours per week.** **Main Duties & Responsibilities** include: - Assist end users with general technology problems - Download and support relevant and appropriate software...
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College Administrator
4 days ago
Brisbane, Queensland, Australia Brisbane Catholic Education Office Full timeBrisbane Catholic Education Office is committed to creating an authentic Catholic community centred on learning, growth, and the encouragement of excellence in each child's character, intellect, and spirit.As a key member of our Administration Team, the ICT Coordinator will play a critical role in supporting the College's mission and values.Key...
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Service Desk Officer
3 weeks ago
Brisbane, Australia Parliamentary Service Full timeAre you passionate about providing excellent customer service and technical support? Do you want to work in a dynamic and fast-paced environment that supports the work of the Queensland Parliament? If so, we have an exciting opportunity for you! About us The Parliamentary Service is established to provide a range of procedural, administrative and support...
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Project Officer
4 weeks ago
Brisbane, Australia u&u Recruitment Partners Full timeI am currently partnering with this large Queensland Government Department to urgently recruit an experienced Project Officer with extensive experience working on ICT / Digital related projects. This is an initial 12-month day rate contract + likely extensions based in Brisbane CBD. As the Project Officer you will be responsible for undertaking daily...
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Ict Purchasing Officer
2 weeks ago
Brisbane, Australia Agriculture and Fisheries Full time**As ICT Purchasing Officer you will**: - Undertake ICT procurement related activities, ensuring that orders, invoices and goods receipts are processed in a timely manner, and in accordance with departmental policy and procedures. - Deliver high-quality purchasing related services to clients and external stakeholders. Build and maintain strong relationships...
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Its - Technical Helpdesk
2 weeks ago
Brisbane, Australia Titan ICT Pty Ltd Full time**Description**: About Titan Titan ICT, established in 2003, is an independent engineering company specialising in Information and Communications Technology (ICT). We focus on the ICT niche, and we are increasing our knowledge base with IT solutions and the latest innovations in the ICT field, to provide leading-edge, tailored technology solutions. Titan...
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Ict Procurement Officer
3 weeks ago
Brisbane Central Business District, Australia Eden Richie Recruitment Full timeEden Ritchie are seeking an experienced ICT Procurement Officer for an initial 5 month term plus possible extension in a central CBD location for a large State Government department. The ICT Project Procurement contributes to the Business and Corporate Partnership ICT procurement function through strategic analysis and procurement planning, strategy...
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Ict Configuration Manager
3 weeks ago
Brisbane, Australia Education Full time**About the Team**: The IT Service Management team within the Department of Education's Information & Technologies Branch is a collaborative and dynamic team & is dedicated to implementing and improving IT processes, ensuring the delivery of high-quality services, and supporting the department's vision of an equitable and high-performing education...
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Ict Support Officer
3 weeks ago
Brisbane, Australia Queensland Health Full timeThe role This role provides customer focused service delivery management, high level specialist advice and support to ensure ongoing forensic service delivery levels are maintained and optimised to enhance FSQ's forensic services delivery. The role provides on-site and remote technical support, incident management and request fulfilment in multiple...
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Ict Procurement Officer
3 weeks ago
Brisbane, Australia HUMANISED GROUP Full timeThe role requires innovative thinking and strategic procurement strategies to support business outcomes while operating within the constraints of the applicable procurement frameworks. The ICT Procurement Officer will facilitate the assessment of procurement risk as an independent authority in relation to strategic procurement and undertake planning and...
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Project Support Officer
3 weeks ago
Brisbane Central Business District, Australia Peoplebank Full time**Role - Project Support Officer - ICT** **Brisbane CBD based, Flexible work arrangements** **Hourly rate ($50.53 ph. incl. super)** **About the role** As a Project Support Officer, you will be responsible for implementing and providing governance and administrative support to the delivery of a large complex ICT Program for one of QLD. Govt...
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Expert Network Architect
5 days ago
Brisbane, Queensland, Australia Titan ICT Full timeCompany Overview">Titan ICT is a leading Australian-owned company specialising in delivering strategic ICT advice, systems integration, and technical support services into the mining and resource industry. With a proud record of delivery since 2003, we have a national footprint with offices located across Australia.">Job Description">As a Senior ICT...