Ict Service Desk Technician

3 days ago


Brisbane, Australia CPL - Choice, Passion, Life Full time

Work for an organisation that shares your values.
- Passionate about IT and ensuring exceptional service delivery?
- Flexible working options available

CPL is a leading provider of disability support services in Queensland and Northern New South Wales. We're on a mission to empower people with disabilities and older Australians to live the life they choose. We believe in creating an inclusive society, and our dedicated team is committed to providing the very best support, guidance, and understanding to our clients.

We're seeking an **ICT Service Desk Technician** to join our team responsible for providing first and second level Help Desk support for our employees and users of ICT equipment and systems.

**About the role**:
In this role you will be responsible for:

- Manage IT Help Desk tickets as required; scheduling, assigning and/or escalating issues/queries as appropriate.
- Coordinate system upgrades, installations, integrations, customisations, configurations and testing new systems and hardware, and help resolve configuration conflicts and errors.
- Create, change and delete user accounts according to relevant delegations as required.
- Administration of desk and mobile phone user account set up, changes, transfers and closures.
- Maintain accurate and up to date asset/equipment registers.
- Demonstrate and instruct users on basic use of ICT/AV equipment as required.
- Investigate and resolve hardware issues including performing minor repairs, maintenance, technical assistance and support.
- Effectively contribute to project work as required.
- Undertakes other responsibilities as required and directed by the IT Service Delivery Lead / Group General Manager Information Technology.

**So why would I choose CPL?**

When you join our team, you can benefit from the following:

- ** Flexible Work**: At CPL, we believe work should fit seamlessly into your life, not the other way around. Our flexible work options offer the best of both worlds, striking the perfect balance between productivity and personal life.
- ** Grow Your Career, Your Way**: We're committed to your professional development. Share your ideas, challenge the status quo, and collaborate with our team. Together, we'll create a dynamic and inspiring work environment where your contributions are valued.
- ** Take Care of Yourself and Your Community**: We understand the importance of well-being. That's why we offer generous leave benefits, including annual leave, personal leave, compassionate leave, and comprehensive paid parental leave. Take the time you need to recharge and give back to your community.
- ** Employee Assistance Program**: Access to free and confidential counselling services for you and your family members.
- ** Embrace Diversity, Celebrate Uniqueness**: We believe in creating an inclusive workplace where everyone feels valued and respected. Regardless of your background or perspective, you're welcome here. Be yourself, and let's build a brighter future together.
- ** Tax-Free Savings**: Increase your take-home pay by packaging up to $15,900 of your annual salary tax-free.
- ** Entertainment Expenses**: Use up to $2,650 of your pre-tax income for entertainment expenses, such as meals and holiday accommodation.

**About you**:
We are looking for someone with:

- Level 1-2 Help Desk troubleshooting experience across standard ICT architecture.
- Current industry certifications including MCP and ITIL, maintained within 12 months of currency.
- Excellent telephone, personal communication and customer service skills.
- A proactive attitude, ability to solve problems and use initiative to make decisions, plan and carry out tasks without direct supervision.
- Ability to work together and participate effectively as a contributing member of a team.
- Knowledge of Microsoft environments including:

- MS Office 365
- MS OS platforms Windows 10/11
- Windows Active Directory

This position would also be required to complete a NDIS Worker Screening Check and a Criminal History Check (we can help).

**If you're passionate about making a difference and have the skills to deliver exceptional technology solutions, we encourage you to apply.**

CPL is committed to providing a workplace that fosters a culture of respect, understanding and inclusion.


  • Service Desk Manager

    7 months ago


    Brisbane, Australia Titan ICT Full time

    **Job Category**:Help Desk & IT Support (Information & Communication Technology)**Job Type (PT / FT)**:Full Time**Job Location**:Brisbane**Contract Type**:Permanent**About us**: Titan ICT is an Australian-owned company specialising in strategic ICT advice, systems integration and technical support services. With a proud record of delivery since 2003, we have...


  • Brisbane, Australia CPL - Choice, Passion, Life Full time

    Permanant, Full-time, Brisbane CBD + WFH flexibility - Competitive salary + tax savings approx $5000 / yr - Work for a leading not-for-profit and make a difference to people! - Want to make a difference to the lives of people with disabilities? Join CPL; Choice, Passion, Life and be part of an organisation that makes a difference in people’s lives every...


  • Brisbane, Australia Queensland Treasury Full time

    The service desk is the first point of contact for resolving incidents and providing ICT services to both internal and external clients. The ICT service delivery team relies on established processes to ensure the consistent and reliable delivery of services for QRO. **Your typical day as a Team Lead, ICT Service Desk may include**: - Providing leadership,...


  • Brisbane, Australia CPL - Choice, Passion, Life Full time

    Permanent, Full-time, Brisbane CBD + WFH flexibility - $75,000pa plus Salary Package up to $15,900 of your salary - Work for a leading not-for-profit and make a difference to people! **Do your current employers values align with yours?** **Are you passionate about creating a positive impact?** Want to make a difference to the lives of people with...

  • Service Desk Officer

    6 months ago


    Brisbane, Australia Parliamentary Service Full time

    Are you passionate about providing excellent customer service and technical support? Do you want to work in a dynamic and fast-paced environment that supports the work of the Queensland Parliament? If so, we have an exciting opportunity for you! About us The Parliamentary Service is established to provide a range of procedural, administrative and support...


  • Brisbane, Australia CPL - Choice, Passion, Life Full time

    Permanent, full-time role - Competitive salary + tax savings approx $5000 / yr - Make a difference to people's lives: join a not-for-profit Want to make a difference to the lives of people with disabilities? Join CPL; Choice, Passion, Life and be part of an organisation that makes a difference in people’s lives every day. At CPL, we all have an important...


  • Brisbane, Australia CPL - Choice, Passion, Life Full time

    Work for an organisation that shares your values. - Passionate about ensuring exceptional service delivery? - Flexible working options available! **Job Title**:ICT Service Delivery Manager **Hours**: Full time Mon to Fri **Location**: Brisbane CBD office **Salary**: Circa $130k dep exp + salary sacrifice up to $15,900. **Are you working for a company that...

  • Ict Technician

    7 days ago


    Brisbane, Australia Golden Geeks Full time

    Australia's fastest growing provider of on-site and online computer repair support, is looking to hire new, independent contractors for our Airports and regular jobs. We work with self-employed IT professionals to provide timely, no hassle, service to customers across Australia in both metropolitan and regional areas. **Job Description**: - Two plus (2+)...


  • Brisbane, Australia M&T Resources Full time

    **Brisbane** **IT & Telecomms** Help Desk / Support We have partnered with a Queensland Government department, and we are looking for a people leader to join our client’s corporate IT service desk as a **Team Leader**. This is a critical role in ensuring the successful delivery of technical support and client services in line with the organisations...


  • Brisbane, Australia PHMG Careers Full time

    **Role**:1st Line Service Desk Technician **Location**: Brisbane **Package**:$76,000 PHMG is the world's leading audio branding agency, working with more than 36,000 clients in 39 countries. Globally renowned brands including Audi, Adidas and Coca-Cola trust us to make them sound as good as they look, as well as thousands more SMEs. Our success is all...

  • IT Service Desk

    5 days ago


    Brisbane, Australia Optimum Consulting Group Full time

    **The Organisation** Helping people living with a disability is what this organisation is all about, providing the very best support, guidance, technology and understanding possible. With over 100 sites located around Queensland and Northern NSW, they make a positive difference to the lives of many. **The Opportunity** Not only will you work from the head...

  • Ict Manager

    2 days ago


    Brisbane, Australia Davidson Recruitment Full time

    **About the Company** Davidson Technology have partnered exclusively with a leading charter airline located at Brisbane Airport. This ASX listed company provides charter and contract services to the mining sector, as well as tourism, corporate, sporting, educational and government clients. **About the Role** Reporting to the CIO, this newly created role...

  • Ict Service

    7 months ago


    Brisbane, Australia Davidson Group Services Full time

    **Exciting Opportunity in ICT Service & Support!** **Position: ICT Service & Support Officer (6-month Secondment Backfill)** **Location: Tarong Power Station (Nanango, QLD) or Brisbane (Corporate Office)** Join our client, a major player in the utilities sector, and contribute to the success of their ICT team. We are currently seeking a highly skilled and...


  • Brisbane, Australia Smile IT Full time

    Full time position based at our Tingalpa office - Growing and collaborative team - Genuine career development and progression Smile IT is a thriving ICT Solutions Provider and MSP, with a workplace culture and work life balance we are proud of. Our clients range from small, smart businesses to large multinationals. We’ve helped numerous organizations to...

  • Service Desk Officer

    7 months ago


    Brisbane, Australia Clicks IT Recruitment Full time

    Clicks IT Recruitment is currently working with a large organisation in Brisbane. They provide a range of IT support to their staff and pride themselves on their quality of service. Currently they are looking for a Service Desk Analysts to join their team that is currently working from Brisbane CBD with 2 days at home each week once induction and training...


  • Brisbane, Australia Transport and Main Roads Full time

    In this role you will be responsible for resolving a high volume of general ICT incidents and service requests within a Service Desk environment including conducting thorough triaging, investigations and diagnosis of incidents. You will provide support across a broad range of software and hardware which includes referrals and communication with other...

  • Ict Consultant

    7 months ago


    Brisbane, Australia Titan ICT Full time

    **Job Category**:Telecommunications (Information & Communication Technology)**Job Type (PT / FT)**:Full Time**Job Location**:Brisbane**Contract Type**:Permanent**About Us** Titan ICT is an Australian-owned company specialising in strategic ICT advice, systems integration and technical support services. With a proud record of delivery since 2003, we have a...

  • Service Desk Analyst

    7 months ago


    Brisbane, Australia NTT Full time

    **Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?** Join our growing global NTT team and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our...

  • Service Desk Team Lead

    4 months ago


    Brisbane, Australia Queensland Fire Department Full time

    About us The Queensland Fire Department (QFD) provides fire prevention, preparedness and response services to fire in the built and landscape environments, as well as scientific and specialist capabilities to Queensland communities. The QFD provides a multi-hazard emergency response, including road crash rescue, bushfire, hazardous material, technical and...

  • Ict Manager

    2 months ago


    Brisbane, Australia Cross River Rail Delivery Authority Full time

    Cross River Rail Delivery Authority (CRRDA)...Your chance to work with the best! Cross River Rail will transform the way we travel to, from and through Brisbane in the future. It will be a catalyst for 10 years of wider rail transformation across the whole of South East Queensland and it is already playing a key role in how we prepare for the 2032 Olympic...