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Ict Service Desk Officer

1 month ago

Brisbane, Australia CPL - Choice, Passion, Life Full time

Permanent, Full-time, Brisbane CBD + WFH flexibility
- $75,000pa plus Salary Package up to $15,900 of your salary
- Work for a leading not-for-profit and make a difference to people

**Do your current employers values align with yours?**
**Are you passionate about creating a positive impact?**

Want to make a difference to the lives of people with disabilities? Join CPL; Choice, Passion, Life and be part of an organisation that makes a difference in people’s lives every day.

Joining a compact team, as an ICT Service Officer at our modern head office in Brisbane’s CBD, you’ll be providing first and second level Service Desk support for CPL employees across multiple sites in Queensland, with the role’s main focus being Brisbane.

**What would I be doing?**
- Managing and resolving first and second level ICT support requests.
- Providing technical support for software, hardware, communications and networking equipment.
- Imaging and deploy new ICT assets to staff.
- Contributing to projects.

**What would I need to be considered?**
- Minimum of one years' ICT service desk experience.
- Level 2 Service Desk trouble shooting experience in a Windows/Microsoft environment (Windows 7/8/10, MS Office, print, hardware, AD/Exchange/O365, file servers, etc).
- Current industry certifications; MCP and ITIL (desired)
- Great customer service, communication and interpersonal skills are a must
- Ability to work within an environment where systems are undergoing continual change.
- Commitment to making a difference and continuous improvement.
- Valid and current C class driving license.
- Blue card and NDIS Worker Screen (we can help).

**Why would I choose CPL?**

When you join our team, you can benefit from the following:
Flexible Work: Enjoy a great work-life balance and work around your family commitments, with our flexible work from home options

Tax-Free Savings: Increase your take-home pay by packaging up to $15,900 of your annual salary tax-free.Entertainment Expenses: Use up to $2,650 of your pre-tax income for entertainment expenses, such as meals and holiday accommodation.
- Growth Opportunities: Develop your skills and advance your career through ongoing training and development.
- Employee Assistance Program: Access to free and confidential counselling services for you and your family members.
- Brisbane CBD location, just 5 minutes from Central Station

**Tell me more about the organisation**:
We choose to make a difference for others, because people make all the difference in the world. We are passionate about people. Every day working with CPL is different but always comes back to our vision - A world where all people live an inclusive, passionate, and fulfilling life. This is reflected every day in our culture and through the people we employ.

Our values are a promise. A promise of how we will work with each other and with our clients, make decisions and choose to act.

**Be Here | Connect | Tune In | Grow | Speak Up**

To apply, please submit your CV and a cover letter. For a confidential discussion, please contact Paul Wheeler on, quoting Ref No. 1193646.

CPL is committed to providing a workplace that fosters a culture of respect, understanding and inclusion.