Service Desk Analyst

5 months ago

Brisbane, Australia NTT Full time

**Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?**

Join our growing global NTT team and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

**Want to be part of the team?**

We’re seeking a Service Desk Analyst to join our Managed Services Team in QLD.

As a Service Desk Analyst, you will be responsible for helping to migrate 2000 users to Exchange Online and a new Citrix platform. You will follow a run book to migrate users in batches, providing post-migration support and acting as an escalation point for the Helpdesk. You will need to have excellent customer service skills and be able to work closely with technical teams to ensure a smooth migration process.

**Your day at NTT**
- Migrate users to Exchange Online and new Citrix platform, following a run book and working closely with technical teams.
- Provide post-migration support to users, acting as an escalation point for the Helpdesk.
- Ensure that all incidents are logged, tracked, and resolved within the agreed SLA.
- Collaborate with other teams to resolve complex technical issues.

**What would make you a good fit for this role?**
- Previous experience in a service desk or technical support role, with exposure to administration consoles and Exchange Online.
- Excellent customer service skills and ability to provide post-migration support to end-users.
- Ability to work independently and in a team environment.
- Good time management skills and ability to prioritize tasks effectively.
- Strong communication skills and ability to collaborate with technical teams.
- Knowledge of ITIL processes and procedures is a plus.
- Willingness to work on-site initially, with 1 or 2 days on site and 3 days remote work per week.

For more information about this or other opportunities, please contact Raid Ahmad. Please quote our job reference number 588616.

**About us**

NTT Ltd. is a global ICT provider, employing more than 40,000 people in a diverse and dynamic workplace, and delivering services in over 200 countries and regions. We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital, and secure.

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

  • Service Desk Analyst

    5 months ago

    Brisbane, Australia Icon Group Full time

    **Information Technology** **Brisbane** **Full Time** **Icon Group** **Service Desk Analyst - Icon Group** Join our evolving and focused service desk team based at our head office in South Brisbane. Reporting to the Service Desk Team Leader, you will provide level 1 IT Service Desk support for all divisions of our organisation globally. This is an...

  • Service Desk Analyst

    5 months ago

    Brisbane, Australia Icon Group Full time

    **Information Technology** **Brisbane** **Full Time** **Icon Group** **Service Desk Analyst - Icon Group** Join our evolving and focused service desk team based at our head office in South Brisbane. Reporting to the Service Desk Team Leader, you will provide level 1 IT Service Desk support for all divisions of our organisation globally. - We offer a...

  • Service Desk Analyst

    5 months ago

    Brisbane, Australia Icon Group Full time

    **Information Technology** **Brisbane** **Full Time** **Icon Group** **Service Desk Analyst - Icon Group** Join our evolving and focused service desk team based at our head office in South Brisbane. Reporting to the Service Desk Team Leader, you will provide level 1 IT Service Desk support for all divisions of our organisation globally. - We offer a...

  • Service Desk Analyst

    2 weeks ago

    Brisbane, Queensland, Australia Anglicare Southern Queensland Full time

    Job Title: Service Desk AnalystAnglicare Southern Queensland is seeking a skilled Service Desk Analyst to join our ICT team based in Fortitude Valley. As a Service Desk Analyst, you will be the first point of contact for users experiencing IT issues, providing timely and professional support to resolve their problems.Key Responsibilities:Provide 1st level IT...

  • Service Desk Analyst

    3 weeks ago

    Brisbane, Australia Icon Group Full time

    **Information Technology** **Brisbane** **Full Time** **Icon Group** Join our evolving and focused service desk team based at our head office in South Brisbane. Reporting to the Service Desk Team Leader, you will provide level 1 IT Service Desk support for all divisions of our organisation globally. - We offer a hybrid of Office (South Brisbane) and WFH...

  • Service Desk Analyst

    2 weeks ago

    Brisbane, Queensland, Australia Hudson Australia Full time

    Job Title: Service Desk AnalystLocation: Fortitude ValleyJob Type: Full-Time (3-Month Contract) with chance of extension or permanent employmentExperience: Minimum 5 years in a similar roleWe are seeking a skilled and experienced Service Desk Analyst to join our team for an initial 3-month contract and contribute to delivering exceptional customer...

  • Service Desk Analyst

    4 months ago

    Brisbane Central Business District, Australia HAYS Full time

    Local council on the hunt for a Service Desk Analyst for an initial 6-month contract **Your n**ew company** Hays have partnered with a thriving local council, based in Brisbane's CBD, to appoint an enthusiastic Service Desk Analyst to an initial 6-month contract. As one of Brisbane's biggest employers, and with a strong chance of contract extension, this...

  • IT Service Desk Analyst

    4 weeks ago

    Brisbane, Australia Ashurst Full time

    Job Title IT Service Desk Analyst ...

  • IT Service Desk Analyst

    4 months ago

    Brisbane, Australia Ashurst LLP Full time

    **The Opportunity**: We currently have an exciting opportunity for an experienced Service Desk Analyst to join our global IT team in Brisbane on a 6 month fixed term contract. You will work with the wider IT team playing an integral part in providing a professional IT support service to the firm with end-to-end management of software and hardware incidents...

  • IT Service Desk Analyst

    5 months ago

    South Brisbane, Australia CareCone Australia Full time

    **Position - **IT Service Desk Analyst **Location-** Brisbane, QLD **Employment Type**:Permanent **Work Type**:Onsite **Must have full working rights. No sponsorship.** **Role** **purpose** The purpose of the role is the delivery of first-line proactive and reactive technical support for all business areas. Working closely with IT colleagues, partners,...

  • Service Desk Analyst

    5 months ago

    Brisbane, Australia Brennan IT Full time

    **Brennan IT** At Brennan IT, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting and accepting being the cornerstone of the business. *** **Brennan...

  • Service Desk Analyst

    2 months ago

    Brisbane, Australia Great Southern Bank Full time

    As a Service Desk Analyst you will provide high quality customer service and technical support to our team members at Great Southern Bank. Through effective communication you will keep team members informed on the status of IT incidents and requests and you will leverage strong interpersonal skills to engage IT support teams and external partners to deliver...

  • Service Desk Analyst

    5 months ago

    Brisbane Central Business District, Australia Clicks IT Recruitment Full time

    Clicks IT Recruitment is currently working with a large organisation in Brisbane. They provide a range of IT support to their staff and pride themselves on their quality of service. Currently they are looking for a Service Desk Analysts to join their team that is currently working from the CBD with 2 days at home each week once induction and training is...

  • Service Desk Officer

    5 months ago

    Brisbane, Australia Clicks IT Recruitment Full time

    Clicks IT Recruitment is currently working with a government department based in the Brisbane CBD. They are responsible for providing front line IT services to a range of other government departments. Internally, they have dedicated teams providing support across Level 1-3. Currently they are looking for 2 **Service Desk Analysts** to join their Level 1-2...

  • Service Desk Analyst

    5 months ago

    Brisbane Central Business District, Australia HAYS Full time

    12-months Federal government contract opportunity for a Service Desk Analyst based in Brisbane CBD **Your new company** This well-known organisation has a friendly and supportive culture. They are currently dealing with high demand in their service desk and looking to add to their team. **Your new role** This department is currently looking for...

  • Senior Service Desk Analyst

    4 months ago

    Brisbane, Australia BESIX Infra Full time

    Job Description BESIX Watpac is seeking a Senior Service Desk Analyst to join our Information Technology team, based in our head office in Fortitude Valley (walking distance to the Valley Train Station). You will be a key resource providing exceptional delivery of IT operations and service to improve business outcomes. The key responsibilities of...

  • Service Desk Analyst

    5 months ago

    Brisbane, Australia NRI Australia Full time

    **The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce.** **THE OPPORTUNITY** As our Managed Services team grows, we're on the...

  • Service Desk Analyst L1

    5 months ago

    Brisbane, Australia Brennan IT Full time

    **Why work for Brennan?** **Brennan offers an excellent remuneration package and benefits including**: - An environment that embraces learning and development of all employees - A focus on health and well-being - social club, sporting teams, health checks, poker, and trivia nights and more! - Discounted IT hardware and software products - A strong culture...

  • IT Service Desk Analyst

    5 months ago

    Brisbane, Australia Ashurst LLP Full time

    **The Opportunity**: We currently have an exciting opportunity for an experienced Service Desk Analyst to join our global IT team in Brisbane. In this permanent role you will work with the wider IT team playing an integral part in providing a professional IT support service to the firm with end-to-end management of software and hardware incidents and service...

  • Service Desk Analyst

    5 months ago

    Brisbane, Australia Ashurst LLP Full time

    **The Opportunity**: We currently have a great opportunity for an experienced Service Desk Analyst to join our IT team in Brisbane on a 6 month fixed term contract. You will work with the wider IT team playing an integral part in providing a professional IT support service to the firm with end-to-end management of software and hardware incidents and service...