Customer Service Officer

5 days ago

Newcastle, Australia Greater Bank Full time

**About the role**

Join our team in a Greater Bank or Newcastle Permanent branch and unleash your customer service skills We have a Fulltime opportunity and a Part-Time opportunity working Wednesday to Friday available in the Newcastle area.

These roles commence Monday **4th December for a compulsory 1-Week Induction training **Monday to Friday.

Our Customer Service Officers are highly respected and valued. Providing outstanding customer service to our customers, their commitment and passion has made a huge contribution to the success of both the Greater Bank and Newcastle Permanent.

**What are we looking for?**
- NO financial services experience required
- Previous experience in retail or hospitality industries.
- Cash handling experience with an eye for detail.
- Friendly and engaging approach, able to communicate with customers and identify customer needs.
- Sound computer skills and the ability to learn new systems.
- Positive attitude, with the ability to respond well within a fast-paced environment.
- Ability to work in a small team, while always encouraging those around you.

**What will your key responsibilities include?**
- Act as first point of contact, positively interacting with customers and building strong personal relationships.
- Identifying customer needs and offering appropriate solutions with our comprehensive range of products and services.
- Strive towards achieving personal targets.
- Work collaboratively to contribute to team and corporate performance expectations.
- Comprehensive training provided.

**About us**

Greater Bank and Newcastle Permanent are part of NGM Group. We’ve been helping customers achieve their financial goals for generations. We are customer-owned, meaning we put our customers first. We offer outstanding service and a real commitment to the community.

**What can you expect from us?**

As part of the NGM Group, employees can take advantage of the following work perks:
**Health and wellbeing**; Fitness passport, corporate health insurance and annual flu vaccination.

**Lifestyle and giving back; **Hotel discounts, 14 weeks paid parental leave, two community volunteers days and three recreational leave days per year.

**Professional advancement; **recognition programs and employee referral program.

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