Customer Service Supervisor

2 months ago

Newcastle, Australia HireRight Full time

About HireRight:
Headquartered in Nashville, Tennessee, USA, with offices all around the globe, HireRight is the industry’s preeminent background screening company, providing innovative solutions for customers. Formerly known as PeopleCheck, HireRight’s Australian office is based in Lake Macquarie, NSW with clients spread throughout Australia and overseas.

At HireRight, we pride ourselves on providing our team members with an engaging, fast-paced and fun environment full of learning opportunities.

Overview:
This is a supervisory role for an experienced Customer Service/Call Centre professional who has a passion for putting the customer first in a team environment The role focuses to ensure programs, policies and quality standards in the areas of customer responsiveness, turn-around time and quality of response for customer issues and requests are met and exceeded.

**Responsibilities**:

- Supervising a small team of customer service professionals to ensure delivery of customer-specific requirements and within customer deadlines.
- Motivating the activities of our customer service teams through positivity, innovation and enthusiasm.
- Managing, monitoring and prioritising high volume work queues to established SLA’s and deadlines in order to meet customer-specific requirements.
- Supporting team members and customers for escalated issues and providing guidance during and following interactions.
- Proactively identifying and resolving complex issues affecting internal and external customers.
- Training new team members and providing refresher trainings if required
- Supporting quality check process

**Details you need to know**:

- The position is full time (37.5 hours per week, based on a 7.5 hour day average).
- You will need to be available for various shifts between the hours of 8am to 6pm Monday to Friday with flexible working arrangements available.
- On the job training will be provided.

Qualifications:

- Sound communication skills (written and verbal).
- Computer savvy to navigate various software platforms.
- Strong attention to detail and accuracy.
- The motivation and enthusiasm to learn new things.
- The ability to work autonomously as well as being a contributing team member.
- The ability to perform at a high standard in a fast-paced environment.

What do we offer:
**_ HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee._

  • Customer Service Supervisor

    5 months ago

    Newcastle, Australia HireRight Full time

    About HireRight: Overview: This is a Supervisor role that supports the Australian Customer Service and CET teams. The Supervisor is responsible for the daily production of a team of The Client Engagement aspect of the role guides a team to ensure response and resolution of numerous customer issues to achieve the highest level of satisfaction and product...

  • Service Supervisor

    5 months ago

    Newcastle, Australia Hitachi Construction Machinery Full time

    **About Us** Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. **The Opportunity** Hitachi has an exciting opportunity for an experienced and motivated **Service Supervisor **to join our busy Newcastle branch. The key focus of this role is to provide guidance and leadership to our...

  • Mechanical Field Service Supervisor

    1 month ago

    Newcastle, New South Wales, Australia Randstad Full time

    Job Title: Mechanical Field Service SupervisorWe are seeking a highly skilled and experienced Mechanical Field Service Supervisor to join our team at Randstad. As a Mechanical Field Service Supervisor, you will be responsible for providing technical support and guidance to our clients in the field of mechanical maintenance and repair.Key...

  • Field Service Supervisor

    5 months ago

    Newcastle, Australia Sandvik Full time

    Sandvik Mining and Rock Solutions Field Service Supervisor - Heatherbrae (Newcastle) NSW Our Company and Culture Sandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the mining and construction industries. As a business area within the Sandvik Group, we are proud to...

  • Service Supervisor

    5 months ago

    Newcastle, Australia GWG Recruitment Full time

    Rapidly growing interstate company, Newcastle, NSW based - Permanent role, with packing between $80k - $110k + Super + Car - Long term career growth and development opportunities are available. **Company Overview** Our client is a leading provider of comprehensive fire protection services, with a specialisation in serving the mining and heavy industry...

  • Field Service Supervisor

    5 months ago

    Newcastle, Australia 9885 SMC Australia Full time

    Sandvik Mining and Rock Solutions Field Service Supervisor – Heatherbrae (Newcastle) NSW Our Company and Culture Sandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the mining and construction industries. As a business area within the Sandvik Group, we are...

  • Mechanical Field Service Supervisor

    4 weeks ago

    Newcastle, New South Wales, Australia Randstad Full time

    Job Title: Mechanical Field Service SupervisorWe are seeking a highly skilled and experienced Mechanical Field Service Supervisor to join our team at Randstad. As a Mechanical Field Service Supervisor, you will be responsible for providing technical support and guidance to our clients in the field of mechanical maintenance and repair.Key...

  • Field Service Supervisor

    1 month ago

    Newcastle, New South Wales, Australia 9885 SMC Australia Full time

    About the RoleThis is an exciting opportunity to join our team as a Field Service Supervisor at Sandvik Mining and Rock Solutions in Heatherbrae, NSW. As a key member of our Field Service team, you will play a critical role in ensuring the safety of personnel and driving the growth and financial success of our Field Service business.Key...

  • Service Nsw

    5 months ago

    Newcastle, Australia NSW Government -Service NSW Full time

    **Service NSW - Frontline Customer Service - Newcastle & Maitland** **Customer Concierge Operator** **Digital Service Representative (Service Centre Only)** **Customer Service Representative** **Customer Concierge Operator - **SNSW Clerk Grade 2- starting annual salary $56,102 **Digital Service Representative - **SNSW Clerk Grade 2/3- starting annual...

  • Field Service Supervisor

    4 weeks ago

    Newcastle, New South Wales, Australia 9885 SMC Australia Full time

    About the RoleThis is a challenging and rewarding role that requires a strong focus on safety, customer satisfaction, and business growth. As a Field Service Supervisor, you will be responsible for overseeing the tasks of all supervisors and tradespeople involved in Field Service, coordinating with internal and external stakeholders, and handling warranty...

  • Field Service Supervisor

    3 weeks ago

    Newcastle, New South Wales, Australia 9885 SMC Australia Full time

    Sandvik Mining and Rock SolutionsField Service SupervisorAbout the RoleThis role is responsible for ensuring the safety of personnel and driving the growth and financial success of the Field Service business. The Field Service Supervisor will oversee the tasks of all supervisors and tradespeople involved in Field Service, coordinating with internal and...

  • Customer Service Representative

    1 week ago

    Newcastle, New South Wales, Australia City of Newcastle Full time

    About the RoleWe are seeking an experienced and enthusiastic Library Customer Service Officer to join our team in this permanent, part-time opportunity.As a Library Customer Service Officer, you will provide an exceptional service experience as the first point of contact for members and visitors, delivering quality interactions and professional advice across...

  • Mechanical Field Service Supervisor

    2 weeks ago

    Newcastle, New South Wales, Australia Randstad Full time

    About the RoleOur client, a leading provider of measuring and process technology solutions, is seeking a Mechanical Field Service Supervisor to join their team. As a key member of the service division, you will play a vital role in ensuring the efficient operation of their equipment at customer sites.Key ResponsibilitiesProvide technical support and guidance...

  • Transport Supervisor

    4 days ago

    Newcastle, Australia Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Customer Service Representative

    3 weeks ago

    Newcastle, New South Wales, Australia City of Newcastle Full time

    Customer-Focused Casual Food and Beverage Team MembersWe are seeking enthusiastic and customer-focused individuals to join our team as Casual Food and Beverage Team Members at our iconic venues in Newcastle City Hall, Civic Theatre, and Fort Scratchley.As a Casual Food and Beverage Team Member, you will work collaboratively in a multi-faceted team...

  • Site Supervisor

    5 months ago

    Newcastle, Australia HAYS Full time

    Site Supervisor l Permanent Role l Supportive Team l Residential - Custom, Timber Frames & Brick Veneer **Your new company** My client specialises in crafting exquisite homes for their discerning customers, including split-level residences. Their unwavering commitment to quality has forged a longstanding reputation, earning them numerous awards in design...

  • Floor Supervisor

    2 months ago

    Newcastle, Australia Light Years Full time

    Location - Newcastle - Role type - Full time **THE VENUE**: Light Years Asian Diner is a modern Asian dining experience that offers delicious share-style food, unique cocktails, and friendly wait staff. Originating in Byron Bay in 2017, the brand has quickly become a beachside favourite and expanded to Noosa, Burleigh Heads, and Newcastle, with each...

  • Jr Supervisor

    5 months ago

    Newcastle, Australia Pensar Full time

    **About us** We are the infrastructure people, partnering with our clients to deliver critical infrastructure that benefits and is valued by the broader community. Pensar designs and delivers infrastructure solutions across water and wastewater infrastructure, electrical instrumentation and control systems, complex water assets, asset remediation and...

  • Customer Service Representative

    5 months ago

    Newcastle, Australia National 360 Full time

    **About Us** National 360 provides high-quality Allied Health services to clients of all ages and abilities within the NDIS, Aged-Care, and Insurance sectors. At National 360, we facilitate a collaborative workplace environment, and we understand that transparency and honesty are core to building a trusting partnership between team members and leaders. When...

  • Front of House Supervisor

    5 months ago

    Newcastle, Australia Harbour Bar Full time

    Front of House Supervisor Full time Location: Harbour Bar, 18/1 Honeysuckle Drive, Newcastle, NSW 2300 At Harbour Bar, we pride ourselves on delivering exceptional customer experiences through our warm and inviting atmosphere, delicious food, and outstanding service. We are currently seeking a dedicated and passionate Front of House Supervisor to join our...