Customer Service Officer

3 months ago

Newcastle, Australia Support Services - InfraBuild Full time

**About the role**:
An exciting opportunity for someone with experience in sales administration or customer service to join a market leader in the rural industry. This role is the hub between our sales teams on the road, despatch centres, and various depots across ANZ, ensuring seamless operations and exceptional service delivery. Key responsibilities include:

- Oversee the end-to-end process of customer orders, ensuring accuracy, efficiency, and timely delivery.
- Collaborate with despatch teams and depots to manage inventory levels, transportation, and distribution across Australia, with a focus on rural areas.
- Handle credit approvals, disputes, and reconciliation in alignment with company policies.
- Serve as the primary point of contact for rural distributors, providing exceptional support and fostering long-term relationships.
- Identify opportunities to enhance customer satisfaction and drive revenue growth by recommending additional products and services.
- Work closely with sales team members on the road, providing them with the information and resources needed to succeed.

**About your experience**:

- Previous experience in order management, logistics, or customer operations.
- Meticulous and thorough, with a focus on accuracy and efficiency in all tasks.
- Experience working in a wholesale, logistics, and the distribution of physical goods is a strong advantage.
- Experience in a SAP environment is desirable.
- Experience using Salesforce is desirable.

**About our team**:
**Waratah Fencing** is an iconic brand servicing a wide range of customers across rural Australia. We don’t just develop and manufacture premium fencing products, we provide complete a fencing system. Since 1884 we have earned our reputation by developing innovative products to meet the needs of rural farming, Our 140 year pedigree demonstrates a long standing culture of investing in people, systems and relationships. Many things have changed, but some things stay the same, and that is the tenacious capacity of Australian farmers to always reinvent themselves - and so do Waratah. It’s the Australian way. It’s our way.
With the largest and most experienced ANZ sales support team and distribution network, this is your opportunity to grow, working alongside an experienced team and supporting the Nation’s most innovative farming enterprises. Our tight knit team are passionate about what they deliver and how they deliver it, you’ll be the same

**Why work here?**

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.
- Work with a greater purpose: Join us in the pursuit of a sustainable future as we progress our ambition to become carbon-neutral. You will contribute to a legacy that not only helps to build our nation but sustains our environment for future generations. Embrace a culture where differences are celebrated, innovation is embraced and valuing everyone's unique perspectives contributes to our transformation.
- Work well - live better: We understand the importance of working in an environment which supports you to balance your personal and professional life. Experience a culture which values you as a whole person - where family extends to the workplace and your well-being matters. You’ll thrive not only in your career with us, but beyond.
- Build your own future: Step into a culture where every day is an opportunity to grow, and where driving your own development is not just encouraged; it's expected. You’ll be empowered to take the wheel of your learning journey and uncover your potential. The possibilities are limitless.

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.
Agencies should note that unsolicited resumes will not be accepted to this position, and GFG will not pay any fees related to resumes that are submitted directly to hiring managers and not through our approved processes.

We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.

**Next steps**:
Across our different business units, we offer career opportunities for people who share our drive, passion and ambition. From apprentices and graduates to experienced professionals, we are committed to offering fulfilling careers and the chance to grow as our business grows. We would love you to be part of our journey.

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