Customer Service Officer

4 months ago


Newcastle, Australia NSW Department of Communities and Justice Full time

Division: Northern CPPYJ- Location: Newcastle, NSW, AU, 2300- Req ID: 69679**Department of Communities and Justice**

**Customer Service Officer**

**1 x Temporary role and Talent Pool**
- **Locations: Mayfield**:

- **Employment type - Temporary to 30.06.2024**:

- **Salary - $70,694 to $76,857 per annum plus super and leave loading**:

- **4 **weeks annual leave per year of service.**:

- **Generous salary packaging options and other fringe benefits.**:

- **Flexible work practices.**

A talent pool will be created for future temporary or ongoing vacancies that may arise across our Hunter and Central Coast locations. Talent pools are valid for 18 months.
You are strongly encouraged to contact the contact person if you are unsure about the talent pool process.

**Your role**

The primary purpose of this role is to provide front line services to the community from a local office (Community Service Centre or “CSC”). The role involves a range of client and administrative services that contribute to the effective delivery of quality services in a CSC.
The Customer Service Officer provides quality administration support to the casework teams, unit managers and external stakeholder whilst working within an administration team who undertake day to day administrative functions of the CSC.

**What you’ll do**

As part of the Administration team, you will support the service delivery of the CSC’s administrative functions and provide high quality customer service to our clients both in person and over the phone. You will support caseworkers within the unit providing administration support assistance with processing of children’s financials, attend a casework group supervision or unit meeting and provide secretariat support whilst ensuring confidentiality is maintained at all times.

**What we’re looking for**
- A real passion for customer service and developing relationships
- A positive attitude and ability to work independently and collaboratively
- Excellent written and verbal communication skills.
- High level of attention to detail
- Someone who likes a variety of tasks within their role

Download the role description

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**We offer a variety of benefits, including**:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs

Want more information? Visit our website to see more information on Working for us.

**Are you ready to join us?**

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing t**he 2 questions **below with a brief outline on how you meet the requirements of the role:
**Question 1**

Please give an example of your experience managing multiple administrative tasks with competing deadlines.

**Question 2**

Tell us about a time you have provided high quality customer service to clients on the telephone and in person.

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lie at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**

A Talent Pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.



  • Newcastle, Australia Greater Bank Full time

    **About the role - Customer Service Officer | Newcastle Region** We are seeking dynamic and motivated Customer Service Officers in in the **Newcastle/Lake Macquarie** region. **We have full time opportunities on offer.** **What we’re looking for** - Previous retail customer service experience - Demonstrated relationship and sales ability - Ability to...


  • Newcastle, Australia BlueScope Full time

    **Job Description**: BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes. **The Opportunity** Come...


  • Newcastle, Australia Bullivants Full time

    Join a highly successful branch and a winning team - Focused and structured development and growth pathway - Team member discounts to Kmart, Bunnings, Officeworks & Target Enhancing the customer centric mentality, the Customer Service Officer will support with activities related to the branch showroom including direct customer sales support and general...


  • Newcastle, Australia Greater Bank Full time

    **About the role** Join our team in a Greater Bank or Newcastle Permanent branch and unleash your customer service skills! We have a Fulltime opportunity and a Part-Time opportunity working Wednesday to Friday available in the Newcastle area. These roles commence Monday **4th December for a compulsory 1-Week Induction training **Monday to Friday. Our...


  • Newcastle, Australia G&C Mutual Bank Full time

    Retail Banking - Small team environment - Busy and varied role **Your Organisation** Come and join a collaborative and supportive team that works with purpose to empower its customers to be confident about their financial future. Established in 1959, G&C Mutual Bank has grown to be one of Australia’s strongest customer-owned banks. Customer focussed and...


  • Newcastle, Australia Housing Industry Association Full time

    Professional, supportive team environment  High profile, Influential National Organisation  Attractive staff benefits The Organisation HIA has been proudly representing the Australian residential building industry for over seventy-five years. Our vision remains the same, to be an association that speaks with a united voice on industry issues and...


  • Newcastle, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Customer Service

    6 months ago


    Newcastle, Australia Zoom Recruitment Full time

    Our client is the leading supplier of LPG for residential, commercial, and light industrial customers in Australia and New Zealand. We currently have a customer service position Located in Newcastle; we are looking for experienced administrative personnel. **Customer service role** - Newcastle - Kooragang - Contract/Temp - $34 - $35 P/H - 38hrs - Monday to...


  • Newcastle, Australia G&C Mutual Bank Full time

    Retail banking - Sales and service - Small team environment **Your Organisation** Come and join a collaborative and supportive team that works with purpose to empower its customers to be confident about their financial future. Established in 1959, G&C Mutual Bank has grown to be one of Australia’s strongest customer-owned banks. Customer focussed and...


  • Newcastle, Australia Next Day Recruitment Full time

    Global engineering group who offer excellent training and career development. - Friendly team environment and modern office. Onsite parking available. - Work 9am to 5pm Monday to Friday. **Client**: Newcastle Based. Leading global provider of industrial engineering solutions to the FMCG, mining, and renewables sectors. The company delivers preventative and...


  • Newcastle, Australia HAYS Full time

    Fantastic opportunity for Admin & Customer Service Officers with a government organisation in Charlestown! **APS3 Access Officer (Admin & Customer Service)** **Rate: $37.36 per hour + super** **Contract: 12 & 6 month options + potential for extension** **Hours: Full-time. 8:30am - 5pm (Mon - Fri)Location: Charlestown** **Your new company** You will be...


  • Newcastle, Australia Next Day Recruitment Full time

    Growing company based in Newcastle, state of the art of automation equipment - Friendly Team Environment, profesional development, full training given - Must be a strong communicator, understanding of engineering & financial acumen **Client**: Leading global provider of industrial, automation equipment used in the FMCG, mining, and renewables...


  • Newcastle, Australia Support Services - InfraBuild Full time

    **About the role**: An exciting opportunity for someone with experience in sales administration or customer service to join a market leader in the rural industry. This role is the hub between our sales teams on the road, despatch centres, and various depots across ANZ, ensuring seamless operations and exceptional service delivery. Key responsibilities...

  • Despatch Coordinator

    6 months ago


    Newcastle, Australia Adbri Masonry Full time

    **The role** This fast-paced role needs someone who has the ability to multi task and adapt to changing priorities with the ability to effectively communicate with other branches, customers and transport companies to ensure the smooth running of the facility. The position will be responsible to coordinate and maintain a reliable despatch service, working...


  • Newcastle, Australia National 360 Full time

    **About Us** National 360 provides high-quality Allied Health services to clients of all ages and abilities within the NDIS, Aged-Care, and Insurance sectors. At National 360, we facilitate a collaborative workplace environment, and we understand that transparency and honesty are core to building a trusting partnership between team members and leaders. When...


  • Newcastle, Australia HireRight Full time

    About HireRight: Headquartered in Nashville, Tennessee, USA, with offices all around the globe, HireRight is the industry’s preeminent background screening company, providing innovative solutions for customers. Formerly known as PeopleCheck, HireRight’s Australian office is based in Lake Macquarie, NSW with clients spread throughout Australia and...


  • Newcastle, Australia Sandvik Full time

    About our Organisation - "Reinforcing Progress"_ DSI Underground (a SANDVIK owned company) is one of Australia’s largest, leading manufacturers, suppliers and exporters of specialist strata reinforcement and support products to the underground coal and metalliferous mining sectors. DSI Underground also provides galvanising and other related services to...

  • Client Service Officer

    7 months ago


    Newcastle, Australia HAYS Full time

    Exciting opportunity for an established administrator/client service officer to join this supportive team! **Client Service Officer** **Hours: Full-time, 8am - 5pm, Monday - Friday** **Location: Newcastle** **Your new company** HAYS has partnered with an established and growing accounting firm located in Newcastle. In this position, you will primarily...


  • Newcastle, Australia Astrum Recruitment Pty Ltd Full time

    **Job description** The role involves coordinating contract setup and termination, maintaining customer purchase orders, processing invoices and credits, and assisting customers with various inquiries. - **Location: Tighes Hill, Newcastle**_ **Key Responsibilities**: - Provide sales support to customers - Set up and terminate contracts in monitoring,...

  • People Service Officer

    7 months ago


    Newcastle, Australia Aruma Full time

    Location: Work from Lambton Office 4 days per week, 1 day at home - Be a champion of change across the organisation - Career development & learning opportunities We are seeking a dedicated, bold, and resilient **People Service Officer **to be the first point of contact for internal and external customers for the broader People Learning & Culture Team (PLC)...