Assessment Administration Officer

2 weeks ago

Melbourne, Australia Victorian Building Authority Full time

Location: Melbourne | CBD

Job type: Full time / June 2025

Organisation: Victorian Building Authority

**Salary**: $74,580 - $82,571

Occupation: Administration/Secretarial

Reference: VG/6089A

Utilise your complaints management experience to take your administration career in a new direction with the VBA in this fixed term opportunity.

**Position overview**

The Assessment Administration Officer role is responsible for case managing matters received by Complaints and Statutory Referrals, with core functions including the assessment and evaluation of building and/or plumbing complaints; building surveyor termination requests, referrals and notifications from building surveyors and initiating the appropriate course of action in accordance with the relevant legislation and VBA guidelines, as well as ensuring compliance, issuing of education or warnings, triage for investigation, referrals to other agencies.

**What we are looking for**:

- Ability to provide end-to-end administration of case management of complaints and other functions
- Experience in use relevant legislation, regulations, policies and guidelines to determine and undertake the appropriate course of action
- Sound knowledge on how to produce a range of business correspondence and reports
- Contribute to continuous process improvement

**VBA Commitment**

The Victorian Building Authority embraces a diverse and inclusive culture who work together for the benefit of all Victorians. Our recruitment is best practice and free from bias, we recruit based on merit and equity regardless of age, disability, religion, gender, sexual orientation or cultural background.

**What you can expect**:

- Flexible work arrangements with a hybrid, work from home and office model
- A competitive salary

**How to Apply**:
We require you to upload:

- A detailed copy of your resume
- A cover letter briefly outlining your relevant experience and what attracted you to the role

**Please note**:

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