Assessment Administrator

2 months ago

Melbourne, Australia Link Group Full time

**Overview**

To provide a specialised claims administration service to members and Trustees of Superannuation funds. This service covers Terminal Illness (TIB), Total and Permanent Disablement (TPD), Income Protection (IP), and Permanent Incapacity (PI) Claims. All functions relate to AustralianSuper.

**Key Accountabilities and Main Responsibilities**
- Administration tasks associated with the assessment of claim files pertaining to TPD, TIB, PI and Income Protection
- Mail distribution and tracking as required
- Ensure all associated databases are complete and updated as required
- Claims support to assessors in the set-up of claims and files (hard and soft versions)
- File storage maintenance - privacy adherence, Achieve and maintain contracted service standards
- Any other tasks requested by your Manager
- Claim allocations and facilitate interview set-ups
- Payment processing within agreed limits
- Ad hoc reporting
- Build effective relationships with clients, Insurers, external providers
- Participation in all required training toward individual development plans
- Contribute to continuous improvement activities
- Focus on delivery of high quality outcomes
- Deliver service excellence Other general duties as required

**Experience & Personal Attributes**
- Ability to multi-task and manage conflicting priorities
- Utilising multiple systems
- Maintaining data integrity
- Institute a focus on quality, innovation and continuous improvement
- Strong time management skills with the ability to co-ordinate multiple activities at any given time
- Ability to work as part of a team and to lead by example in maintaining a positive working culture
- Strong customer focus
- Strong quality assurance and attention to detail
- Strong analytical and problem solving skills
- Excellent communication skills both verbal and written
- Strong MS Office skills in Word and Excel
- General administration experience
- Experience using Microsoft Office, including Word and Excel

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

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