Customer Service Manager
6 months ago
Allure Women Health Clinic is one of the Australia's leading and fastest growing women health specialists. Based in Burwood, Sydney, we are a group of energetic and fun-loving people who provide amazing services, products and excellent customer service to a large and growing range of customers in Australia.
**Key Responsibilities**:
- Oversea daily operations of the customer service team.
- Develope and enforce effective customer service policies, procedures, and quality standards.
- Hire, train, and mentor customer service staff.
- Analyze customer feedback and service metrics to identify areas for improvement and implement changes.
- Work with other managers to ensure a consistent and high-quality customer experience across all touchpoint.
- Handle complex and escalated customer service issues.
**Qualifications**:
- Proven experience as a Customer Service Manager or similar managerial role.
- Excellent communication and interpersonal skills.
- Strong leadership abilities with a focus on staff development and team building.
- Diploma of Management or above
- at least two years work experience or more
**Benefits**:
Competitive salary with performance bonuses.
- Opportunities for professional growth and development.
- A supportive and dynamic work environment.
Pay: $85,000.00 per year
Schedule:
- 8 hour shift
Work Authorisation:
- Australia (required)
Work Location: In person
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