Service Delivery Manager

3 months ago

Burwood, Australia Cushman & Wakefield Full time

**Job Title**

Service Delivery Manager
**Job Description Summary**

Seeking a Service Delivery Manager to drive excellence in customer service, oversee operations, & optimise processes within their designated site portfolio

The Cushman & Wakefield service delivery team is responsible for the delivery of a range of property and facilities management services and its various agencies nominated freehold and leasehold property portfolio across New South Wales (NSW). This includes property and facility management, procurement exercises, minor churn, environmental and associated financial management services.

The portfolio is diverse and includes, but is not limited to, commercial offices, depots and workshops.

**Role Purpose**:
The primary focus of this role is:

- To ensure thorough inspections are conducted, including the collection and verification of base asset data
- Be the main contact for the local vendor base in your region, gaining an intimate knowledge of their portfolio and requirements
- As the local regional SME, provide the upmost in Customer Experience for your clients

**About the role**:

- Key interface between the client and Cushman & Wakefield’s Customer Experience Centre (Helpdesk)
- Manage escalations via the Customer Experience Centre (Helpdesk)
- Manage the day to day operation of the sites, including scheduled and ad-hoc works
- Manage the on-time (KPI) completion of scheduled and ad-hoc works; following through with contractors prior to the due date, with support from the Customer Experience Centre team
- Process quoted works with contractors and follow through on timely client and FM approvals
- Process invoices for both scheduled and ad-hoc maintenance works and review and approve costings
- Ensure timely submission of invoices by contractors and review finance claims for accuracy

**About You**:

- Facilities Coordinator background
- Management of various types of properties
- Communication skills
- Tertiary qualifications in building or project / facilities management

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from
- Competitive salary and opportunity for career progression
- 4 weeks annual leave a year (pro rata for part time employees)
- Being part of a growing global company
- A Supportive and flexible environment;
- We have a vision of the future, where people simply belong._
- That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but everyday. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us_
- We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us._

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