Customer Service Representative

6 months ago

Burwood, Australia TSA Group Full time

Company Description

TSA have been partnered with Telstra for over 25 years, we pride ourselves on providing positive and memorable customer experiences. Our business has been built from passionate customer service and sales people, and we are continuing to grow and expand our team in Brisbane.

This is an exciting opportunity to represent Australia's largest telecommunications company, you will answer calls from everyday Aussies, calling through with enquiries for new and existing Telstra services and products.

**What it means to be a part of our team**:

- ** Fully paid comprehensive training**: We will take you through our 5 week training period, where we teach you everything from Telstra products, customer handling and troubleshooting techniques
- ** Learn while you earn**: You will be eligible to complete a Cert III in Business, during work hours, fully paid by us
- ** WFH Options**: After you've practised what we teach, you can work from home 2 days per week
- ** Internal Career Progression**: Be supported by our development programs, providing you the opportunity to grow and progress within our business
- ** Be **a part** of the TSA Way**:You'll be rewarded, recognised and a part of a business that knows how to have fun Play ping pong on your lunch break, attend team events, work amongst like-minded people where you're guaranteed to make great mates

**Job Description**:
**What it means to be a part of our team**:

- ** Fully paid comprehensive training**: We will take you through our 5 week training period, where we teach you everything from Telstra products, customer handling and troubleshooting techniques
- ** WFH Flexibility**:First week of training will be conducted on-site. Thereafter you will operate on a work-from-home model. _On-site requirements will be circumstantial._
- ** Internal Career Progression**: Be supported by our development programs, providing you the opportunity to grow and progress within our business
- ** Be **a part** of the TSA Way**:You'll be rewarded, recognised and a part of a business that knows how to have fun Play ping pong on your lunch break, attend team events, work amongst like-minded people where you're guaranteed to make great mates

**What you'll do**:

- Answer inbound calls, engage with customers by asking questions regarding their enquiry, assisting them in finding a resolution
- Provide expert advice and troubleshoot technology faults that customers might be facing
- Provide empathy and understanding to your customers through effective communication skills
- Take ownership, have confidence in your ability to de-escalate any customer grievances
- Be available when our customers need us, flex to the hours that are required

**Qualifications**:
**What makes you perfect for this role**:

- Excellent communication skills, ability to listen, empathise, respect and enjoy general chit chat
- Open to learning new skills, implementing them and celebrating your wins
- Exhibit resilience, and techniques to allow you to perform at your best
- Strong multi-tasking skills, ability to easily navigate computer systems
- You have a solution based mind-set, always ready to solve a problem
- Have a fixed internet connection and suitable work from home set-up. We will provide IT equipment.
- Availability to work Monday - Friday, between 8am - 7pm

**_ Part of our recruitment process will require you to complete a chat and video assessment when you apply._**

Additional Information
**Want to know more? Check out our social media pages**:

- Instagram: tsa_group_

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