Customer Service Representative

5 months ago

Burwood, Australia TSA Group Full time

Company Description

TSA have been partnered with Telstra for over 25 years, we pride ourselves on providing positive and memorable customer experiences. Our business has been built from passionate customer service and sales people, and we are continuing to grow and expand our team in Burwood.

This is an exciting opportunity to represent Australia's largest telecommunications company, you will answer calls from everyday Aussies, calling through with enquiries for new and existing Telstra services and products.

**Job Description**:
**What it means to be a part of our team**:

- ** Fully paid comprehensive training**: We will take you through our 5 week training period, where we teach you everything from Telstra products, customer handling and troubleshooting techniques
- ** WFH Flexibility**:First week of training will be conducted on-site. Thereafter you will operate on a work-from-home model. _On-site requirements will be circumstantial._
- ** Monthly Commissions**:Earn monthly commissions on top of your base wage
- ** Internal Career Progression**: Be supported by our development programs, providing you the opportunity to grow and progress within our business
- ** Be **a part** of the TSA Way**:You'll be rewarded, recognised and a part of a business that knows how to have fun Play ping pong on your lunch break, attend team events, work amongst like-minded people where you're guaranteed to make great mates

**What you'll do**:

- Answer inbound calls, engage with customers by asking questions regarding their enquiry, assisting them in finding a resolution
- Provide expert advice and troubleshoot technology faults that customers might be facing
- Provide empathy and understanding to your customers through effective communication skills
- Take ownership, have confidence in your ability to de-escalate any customer grievances
- Be available when our customers need us, flex to the hours that are required

**Qualifications**:
**What makes you perfect for this role**:

- Excellent communication skills, ability to listen, empathise, respect and enjoy general chit chat
- Open to learning new skills, implementing them and celebrating your wins
- Exhibit resilience, and techniques to allow you to perform at your best
- Strong multi-tasking skills, ability to easily navigate computer systems
- You have a solution based mind-set, always ready to solve a problem
- Have a fixed internet connection and suitable work from home set-up. We will provide IT equipment.
- Located within a 45km radius of Burwood or the Melbourne CBD.
- Availability to work Monday - Friday, between 8am - 7pm

Additional Information
**Want to know more? Check out our social media pages**:

- Instagram: tsa_group_

  • Customer Service Representative

    1 month ago

    Burwood, Victoria, Australia James Frizelle`s Automotive Group Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our Business Development Centre as a Customer Service Representative.About the Role:Manage inbound and outbound calls, sales enquiries, and customer interactionsProvide exceptional customer service and resolve customer complaints in a timely and...

  • Customer Service Representative

    5 months ago

    Burwood, Australia The Automotive Group Full time

    **Burwood location**: - **$32.00 per/h + commission**: - **Gtd 15hrs per week (8:00 to 11:00)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25 years. We are looking for someone who can transform...

  • Customer Service Representative

    2 months ago

    Burwood, Australia The Automotive Group Full time

    **FREE PARKING ONSITE!**: - **Burwood VIC location**: - **$32.25 per/h + comm.**: - **Gtd 20hrs per week (8.00am to 12.00pm)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25 years. We are looking...

  • Customer Service Representative

    5 months ago

    Burwood, Australia The Automotive Group Full time

    **Burwood location**: - **$32.00 per/h + commission**: - **Gtd 15hrs per week (8:00 to 11:00)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25 years. We are looking for someone who can transform...

  • Customer Service Representative

    6 months ago

    Burwood, Australia TSA Group Full time

    Company Description TSA have been partnered with Telstra for over 25 years, we pride ourselves on providing positive and memorable customer experiences. Our business has been built from passionate customer service and sales people, and we are continuing to grow and expand our team in Burwood. This is an exciting opportunity to represent Australia's largest...

  • Customer Service Representative

    6 months ago

    Burwood, Australia TSA Group Full time

    Company Description TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines. We’re a purpose driven business and our mission is clear. We endeavor to create...

  • Customer Service Representative

    6 months ago

    Burwood, Australia TSA Group Full time

    Company Description TSA have been partnered with Telstra for over 25 years, we pride ourselves on providing positive and memorable customer experiences. Our business has been built from passionate customer service and sales people, and we are continuing to grow and expand our team in Brisbane. This is an exciting opportunity to represent Australia's...

  • Customer Service Representative

    3 weeks ago

    Burwood, Victoria, Australia Telstra Full time

    About the RoleWe are seeking a highly motivated and customer-focused Retail Sales Consultant to join our team in Telstra Stores. In this role, you will have the opportunity to work with a variety of customers, identifying their needs and providing tailored solutions to meet their telecommunications requirements.ResponsibilitiesProvide exceptional customer...

  • Customer Service Representative

    4 weeks ago

    Burwood, Victoria, Australia Penfold Motor Group Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our Business Development Centre as a Client Communication Officer.Key Responsibilities:Manage inbound and outbound calls, sales enquiries, and customer interactions in a fast-paced contact centre environment.Provide exceptional customer service and support to meet and...

  • Customer Service Representative

    1 month ago

    Burwood, Victoria, Australia Penfold Motor Group Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our Business Development Centre as a Client Communication Officer.Key Responsibilities:Manage inbound and outbound calls, sales enquiries, and customer interactions in a fast-paced contact centre environment.Provide exceptional customer service and support to ensure...

  • Customer Service Representative

    4 weeks ago

    Burwood, Victoria, Australia Penfold Motor Group Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our Business Development Centre as a Client Communication Officer.Key Responsibilities:Manage inbound and outbound calls, sales enquiries, and customer interactions in a fast-paced contact centre environment.Provide exceptional customer service and experience, ensuring...

  • Customer Service Consultant

    6 months ago

    Burwood, Australia TSA Group Full time

    Company Description TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines. **Job Description**: Working with TSA, you will support My Car - one of...

  • Customer Service Consultant

    6 months ago

    Burwood, Australia TSA Group Full time

    Company Description We are looking for Customer Service Consultants to join our team. You will be the voice representing our insurance partner, IAG, resolving motor damage claims. As an Inbound Claims consultant, you will receive calls from customers calling through regarding their automotive insurance claims. You will build rapport, and provide a positive...

  • Customer Service Manager

    6 months ago

    Burwood, Australia Allure women health clinic Full time

    Allure Women Health Clinic is one of the Australia's leading and fastest growing women health specialists. Based in Burwood, Sydney, we are a group of energetic and fun-loving people who provide amazing services, products and excellent customer service to a large and growing range of customers in Australia. **Key Responsibilities**: - Oversea daily...

  • Customer Service Associate

    6 months ago

    Burwood, Australia JK Personnel Full time

    Burwood, Sydney NSW - Customer Service - Call Centre (Call Centre & Customer Service) - Contract/Temp - $33.50 **Customer Service Associate** JK is partnering with one of the worlds' largest service companies who are working alongside one of Australia's biggest banks to ensure over one million customer needs are met during their financial journey. With a...

  • Customer Service Consultant

    5 months ago

    Burwood, Australia Penfold Motors Burwood Full time

    The Penfold Motor Group, part of Peter Warren Automotive Holdings, is a very proudly Australian owned business with multiple franchises including Audi, Mazda, Volkswagen, Hyundai, Suzuki and Isuzu Ute. Our company of 300+ valued employees across various sites is built on a solid foundation of extensive market knowledge, superior customer service and...

  • Customer Service Consultant

    6 months ago

    Burwood, Australia Penfold Motors Burwood Full time

    The Penfold Motor Group, part of Peter Warren Automotive Holdings, is a very proudly Australian owned business with multiple franchises including Audi, Mazda, Volkswagen, Hyundai, Suzuki and Isuzu Ute. Our company of 300+ valued employees across various sites is built on a solid foundation of extensive market knowledge, superior customer service and...

  • Customer Service Consultant

    6 months ago

    Burwood, Australia Penfold Motors Burwood Full time

    The Penfold Motor Group is a very proudly Australian owned business with multiple franchises including Audi, Mazda, Volkswagen, Hyundai, Suzuki and Isuzu Ute. Our company of 300+ valued employees across various sites is built on a solid foundation of extensive market knowledge, superior customer service and industry-leading expertise, and our people are...

  • Customer Service Officer

    5 months ago

    Burwood, Australia HCF Full time

    **About the Role** As a Customer Service Officer with HCF, you will provide Uncommon Care to our members. We are looking for you to bring your Human touch to this customer service role. You will partner with our members to guide them and provide them with advice so they can make the right healthcare choices for them. You will provide our members with...

  • Customer Service Manager

    6 months ago

    Burwood, Australia Coles Supermarkets Full time

    From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a distribution centre, a bakery, in-store or on the road, you’re an important part of an Aussie icon at the heart of the nation. ***: **About the role**: Reporting to the...