Practice Manager

6 months ago

St Kilda, Australia First Step Full time

Practice Manager Job Advertisement

**SETTING**
First Step is a renowned for-purpose addiction, mental health, and legal services hub in the heart of

St Kilda supporting over 1,500 people each year. First Step has a team of General Practitioners,

Registered Nurses, Nurse Practitioners and Allied Health workers, all of whom have decades of

experience in addiction medicine including the prescription of Opiate Substitution Therapies.

Our model of care is designed to address the systemic barriers faced by people with co-occurring

illnesses including mental ill-health and prioritises welcome, empathy and hope. Through the

whole-of-life improvements that build towards physical and mental health and wellbeing. We work

to help people be connected to their families, participating in society, and taking control of their

own lives. At First Step we believe the everybody deserves every chance to turn their lives around.

First Step is a thought leader in the area of co-occurring illnesses and service integration

contributing to journals and research and being the lead agency in the Victorian Department of

Health’s Integrated Care Pilot.

**THE PRACTICE MANAGER**
Reporting to the Operations Manager, the Practice Manager will be responsible for all aspects of

the smooth, day-to-day functioning of the clinic. The Practice Manager will manage all reception

staff (3) and ensure that the administrative team supports all clinical and non-clinical staff to

provide the best possible service to our patients.

**CRITERIA**
**Essential**:

- Previous experience in a management and/or a high-level practice administrative position
- Experience in accounting systems.
- Experience in payroll and legislated employment conditions.
- Excellent time management and administrative skills
- An understanding of medical terminology
- An ability to demonstrate and encourage leadership and teamwork.
- The ability to work with other stakeholders and build relationships.
- Excellent communication and documentation skills
- Competency in the management of appointments for clients and staff.
- Current CPR certificate or be prepared to obtain.
- Be committed to the confidentiality of First Step and First Step Legal
- Current Working with Children Check and Police Check

**Desirable**:

- Previous experience in Medical Director and Pracsoft
- Working knowledge of windows-based software systems
- Experience in Xero would be advantageous.
- Detailed understanding of Medicare benefits schedule
- Knowledge of Royal Australian College of General Practitioner requirements
- Experience or understanding of AGPAL accreditation standards.
- Diploma of Practice Management or equivalent
- Work with the Operations Manager and Accountant across the payroll and other financial

requirements.
- To ensure that all Medicare billing and processing is performed daily and that all claims are

reconciled and completed.
- Develop and/or maintain in conjunction with the Operations Manager and CEO a suite of

practice policies and procedures.
- Ensure consumables and equipment are kept stocked and maintained to manufacturers

standards and conditions.
- Oversee the practice and ensure a clean, tidy, and safe workplace.
- Work with the Operations Manager to ensure accreditation compliance.
- Keep the teams IT knowledge of the practice IT systems up to date.
- Assist reception in maintaining a focus on good quality procedures when dealing with

clients.
- Encourage employee motivation, professional development, and job satisfaction.
- Be involved as required in risk management and quality improvement processes.
- Exercise a duty of care including meeting practice standards and accountability.
- Ensure that the services delivered, and records kept are of a high standard.
- Manage referrals, discharge summaries, results from other services to provide to Medical

Practitioners.

**Key internal relationships**:

- Operations Manager
- Reception Staff (direct reports)
- GPs and clinical team (mental health nurses, psychologists etc.)

**WHAT WE OFFER**:

- A flexible and autonomous working day within normal business hours
- Generous salary +12.5% Super Appointment status: Full-time Employee 38 hours per week,

3 year contract with 6-months' probation.
- Salary packaging is offered to all staff.

**CONTACT US**

including:

- Cover letter addressing the key selection criteria (below)
- CV/resume

**KEY SELECTION CRITERIA**
Please explain in your cover letter how you meet these key selection criteria:
1. Minimum 3 years’ experience as a Practice Manager or similar senior position

2. Desire to work and grow in a multi-disciplinary team.

3. Excellent time management skills

4. Ability to communicate information clearly and effectively.

5. Ability to work collaboratively with a team to achieve great outcomes for people.

Note: First Step is an independent not-for-profit organisation that provides a safe and nurturing

work environment for people of all backgrounds, ge

  • Sessional Academic

    1 month ago

    St Kilda Road, Australia Monash University Full time

    **The Opportunity** Monash University’s School of Public Health and Preventive Medicine is seeking to appoint a Sessional Academic, for their Healthcare and Financial Management Unit. We are seeking an experienced accountant, with a Bachelor of Commerce (Accounting and Finance), and who is a qualified CPA (Australia). This position will work with the...

  • Medical Receptionist

    5 months ago

    St Leonards, Australia Synergy Medical Practice Full time

    An exciting opportunity for a part time casual Medical Receptionist required for a boutique Medical Practice in St Leonards. You must be available to work Wednesday, Thursday & Friday with flexibility to cover sick and annual leave as necessary. - **Role Requirements**:_ - Face to face client interaction - Phone management - Diary management - Online...

  • Quality Assurance Manager

    4 weeks ago

    St Kilda, Victoria, Australia Healthscope Full time

    Quality Assurance ManagerHealthscope Independence Services (HIS) is a specialist provider of unique accommodation, attendant care and in-home services to individuals with acquired brain injuries, disabilities, complex conditions and those who have left hospital and require additional support at home.The Quality Assurance Manager will be responsible for...

  • Practice Nurse

    6 months ago

    Saint Kilda, Australia St Kilda Medical Group Full time

    The OpportunityWe are seeking an experienced and enthusiastic RN to work part-time, three days a week, with availability specifically on Thursdays and Fridays. Our privately owned family medical practice is known for being warm and welcoming, and our team is dedicated to finding a candidate who shares our work ethic. The ideal applicant will demonstrate a...

  • Fitness Club Manager

    4 weeks ago

    St Kilda, Victoria, Australia Collective Wellness Group Full time

    About the RoleWe are seeking an ambitious Assistant Club Manager to join our team at Anytime Fitness St Kilda.Your Key ResponsibilitiesLead a fun and upbeat team to create a welcoming environment for membersDevelop and implement strategies to exceed customer expectations and drive business growthManage daily operations, including staff supervision, customer...

  • Administration Manager

    5 months ago

    St Kilda, Australia Small Giants Academy Full time

    **ABOUT THE JOB** The Small Giants Academy Administration Manager will be part of the team responsible for the coordination and delivery of the Academy’s leadership programming for a more hopeful future (Mastery of Business and Empathy, Events, Deep Dives, Retreats) ensuring the highest possible standard, and embodying a philosophy of care embodied in...

  • Executive Manager Estate Settlements and Specialised Services Lead

    4 weeks ago

    St Kilda, Victoria, Australia Commonwealth Bank Full time

    About the RoleThe Commonwealth Bank of Australia is seeking an Executive Manager to lead the Estate Settlements and Specialised Services team. This role is responsible for managing the deceased estate services for all retail banking deposit and lending products, as well as partnering with other parts of the Bank to deliver a whole-of-Bank service...

  • Engineering Manager

    4 weeks ago

    St Kilda, Victoria, Australia Commonwealth Bank Full time

    Transformative RoleWe're seeking a seasoned Engineering Manager to lead our Design Systems Engineering team. As a key member of our technology unit, you'll be responsible for developing, maintaining, and evolving our design system to meet the needs of all stakeholders and support rapid, high-quality product development.About the RoleAs the Design Systems...

  • Head Receptionist

    5 months ago

    St Leonards, Australia MindBox Psychology Full time

    MindBox Psychology is a well regarded busy clinical psychology private practice with ten Psychologists and Speech Pathologists providing specialised treatment to children, adolescents, and adults with a range of psychological conditions. **This is an exciting opportunity to support a team of clinicians who make a difference in their clients' lives.** We...

  • Chief Information Management Strategist

    17 hours ago

    St Kilda, Victoria, Australia Better Health Network Full time

    Senior Information Management LeadBetter Health Network (BHN) is seeking a highly skilled and experienced Senior Information Management Lead to join our team. This pivotal role will drive strategic information management initiatives, oversee electronic and physical records management, and deliver exceptional service across multiple sites.The RoleDevelop and...

  • Case Manager

    5 months ago

    St Kilda, Australia The Salvation Army Full time

    Number of Positions Available: 1 Start your career with The Salvation Army today! - We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies. - ABOUT US - The Salvation Army is a Christian movement and...

  • Program Manager

    5 months ago

    St Kilda, Australia The Salvation Army Full time

    Start your career with The Salvation Army today! - We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies. - ABOUT US - The Salvation Army is a Christian movement and one of Australia’s largest and...

  • Senior Quality Assurance Manager

    3 weeks ago

    St Kilda, Victoria, Australia Healthscope Full time

    Transforming Quality in HealthcareAt Healthscope, we are seeking a dedicated and experienced Senior Quality Assurance Manager to join our team.This critical role will be responsible for leading the development and implementation of quality policies, processes, and practices that ensure our services meet the highest standards of quality and safety.As a key...

  • Branch Operations Manager

    1 week ago

    St Kilda, Victoria, Australia Middy's Full time

    About UsMiddy's, Australia's largest independent electrical wholesaler, has been a leader in the industry for over 90 years. With a national network of over 100 branches, we offer diverse career opportunities throughout Australia.The RoleWe are seeking an ambitious and motivated individual to lead operations at our St Kilda Branch. As a key driver of branch...

  • State Manager VIC Third Party

    4 weeks ago

    St Kilda, Victoria, Australia Bankwest Full time

    About the Role:Bankwest is seeking a highly skilled State Manager to lead our Third Party Banking Team in VIC. As a key member of our leadership team, you will be responsible for driving business growth, developing and maintaining relationships with broker partners, and delivering exceptional customer experiences.Key Responsibilities:Develop and implement...

  • Dynamic Risk Management Lead

    3 days ago

    St Kilda, Victoria, Australia Commonwealth Bank Full time

    About the Commonwealth BankThe Commonwealth Bank of Australia is a leading provider of integrated financial services, committed to continuously improving governance practices and ensuring alignment with business, stakeholders, and customers' needs.Our Group Audit and Assurance (GA&A) team serves as the internal audit function for the Group, providing...

  • Activities and Learning Program Manager

    6 months ago

    St Kilda, Australia St. Michael's Grammar School Full time

    Reporting to the Director of Business and working closely with the Associate Head - Research, Innovation & Professional Practice and Experiential Learning team, the Activities and Learning Program Manager is responsible for leading, developing and expanding commercially viable programs through the development of the talents, interests, skills and hobbies of...

  • Marketing and Communications Manager

    5 months ago

    St Kilda, Australia St. Michael's Grammar School Full time

    The School is currently reviewing the Marketing and Communications structure and is seeking a highly competent Marketing and Communications Manager for a fixed term contract (5 months) to implement a Marketing Plan to support its new Enrolment Strategy. This position provides an opportunity to play a pivotal role in developing the plan and in managing and...

  • Executive Manager Estate Settlements and Specialised Services

    4 weeks ago

    St Kilda, Victoria, Australia Commonwealth Bank Full time

    Customer-Centric Leadership OpportunityThe Commonwealth Bank of Australia is seeking an exceptional Executive Manager to lead the Estate Settlements and Specialised Services team. As a key member of the Chief Operations Office, you will be responsible for delivering brilliant customer experiences every time, safely and efficiently.The ideal candidate will...

  • Strategic Risk Management Leader

    4 weeks ago

    St Kilda, Victoria, Australia Commonwealth Bank Full time

    Transformative Leadership in Risk ManagementThe Commonwealth Bank of Australia is seeking a seasoned professional to lead its Group Audit and Assurance (GA&A) Non-Financial Risk and Support Services team. As a key member of the GA&A leadership team, you will be responsible for providing strategic risk management advice to the Bank's stakeholders, identifying...