Program Manager

3 months ago

St Kilda, Australia The Salvation Army Full time

Start your career with The Salvation Army today

- We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

- ABOUT US

- The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.
Start your career with The Salvation Army today

We are looking for a progressive and compassionate leader who shares our mission & values and is committed to achieving positive client outcomes. If you have the passion and drive to commit yourself to a challenging and rewarding role, working with people experiencing homelessness, please contact us for a copy of the Position Description.

ABOUT US

The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

Homelessness Melbourne Metro is committed to providing person centred care, trauma informed practice and a strengths-based approach to improve the health, wellbeing and housing outcomes for people experiencing homelessness.

Service Profile

The Homelessness Melbourne Metro region provides a comprehensive range of residential & community services in the inner city of Melbourne across six sites in St Kilda, Footscray, North Melbourne, West Melbourne and Kensington

Community programs include the Crisis Contact Centre, Community Outreach Services for single adults, support for older people in public housing, rough sleeper & street sleeping initiatives, community participation and AOD support.

Residential services operate from Foley House in Footscray, the Open Door in North Melbourne and Flagstaff in West Melbourne. Homelessness Melbourne Metro is supported by co-located services including the TSA Chaplaincy program, Bolton Clarke primary health service and NDIS support coordination.

The St Kilda Contact Centre Program Manager is part of a collaborative team, working in partnership to provide support to individuals experiencing primary homelessness and rough sleeping in St Kilda and across Victoria

With direction, exercise managerial responsibility for the St Kilda Contact Centre services and ensure the mission and values of The Salvation Army are reflected throughout.

Work in collaboration with the St Kilda Contact Centre Leadership Team in establishing a culture of service delivery that is Person Centred, Strengths Based and Trauma Informed.

The St Kilda Contact Centre Program Manager is responsible for the operational management of the following services:

- Crisis Support Services
- Case Management Support
- Men’s Accommodation and Counselling Service
- Visiting and co-located services

The St Kilda Contact Centre Program Manager is part of a Regional leadership team that works closely with:

- Residential Accommodation Services
- Residential Case Management Services
- Business Administration
- Community Outreach Services

We are committed to working with the most disadvantaged, marginalised and complex members of our community to support them in recovering from their experience of trauma and homelessness.

We are looking for an inspirational leader:

- That can lead cultural and programmatic change
- Is passionate about social justice and ending homelessness
- Experienced in high quality service delivery and creating high functioning teams

This is a permanent full-time position, based in St Kilda, VIC. Salary and conditions are in accordance with SCHADS Level 7 Award.

ABOUT YOU
- Degree qualification in Social Work, Social Science, Psychology, or related field
- Extensive relevant experience in Social Service sector including management and leadership positions
- Ability to coach, supervise and manage change
- Resilience, flexibility and adaptability
- Creative outcome focused attitude
- Ability to meet tight deadlines
- Advanced communication, written & organisational skills
- Ability to ensure service delivery outcomes meet the required target
- Leadership experience
- Relevant degree or above qualifications
- Ability to manage crisis situations
- Initiative to solve service delivery challenges
- Verification of Qualifications required prior to commencement of the role
- Disclosure of pre-existing health conditions that may impact of fulfilling position requirements
- Participation in On Call Roster
- Have a Valid Driver’s Licence
- Full vaccination for COVID-19

WHAT WE OFFER
- We offer our eligible employees NFP salary packaging ($15,900

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