IT Service Desk Analyst

5 months ago

Melbourne, Australia Charter Hall Group Full time

IT Service Desk Analyst

**This is a place for talent**

No matter your background or personality, if you bring a passion, and a drive to do your very best, you are welcomed here. We know that our people do their best work when there are diverse opinions and everyone feels valued and included. Because an inclusive workplace not only means people feel empowered, it also helps build a stronger business where great things happen.

Where a role is advertised as full-time, Charter Hall operate a flexible working environment and would be open to discussions on how this role could be performed.

**What you'll be doing**
- **IT Learning & Development**:Empower employees to be their very best selves by showing them how to get the most out of their tools and drive genuine insights that enable improved ways of working.
- **Monitoring & Event Management**: Identify, respond to and act on reported events in a timely fashion before they result in lost productivity or friction for employees and customers.
- **IT Service Desk**: Provide a frictionless experience to our people when they have a technology issue or new request.
- **IT Governance, Risk & Compliance**: Proactively manage risk, enforce necessary controls and meet legal and compliance requirements in operations and initiatives.

**Challenges**
- Small team / busy role
- Fast paced, dynamic and flexible environment
- Numerous, varied incidents and requests to manage which makes it difficult at times to quickly identify issues
- Wide range of internal and external stakeholders across multiple geographically distributed locations
- Rapidly changing technologies

**Your Key Relationships**

Internal stakeholders: IT Team, all areas of Charter Hall (including remote locations and state offices)

External stakeholders: Vendors and partners - e.g. Telstra, Ricoh, Logicalis, Secure Agility, Service Line Solutions and ServiceNow

**What we're looking for**

**Experience**
- Experience in partnering with 3rd party vendors and IT service providers
- Solid understanding of the core ITIL processes (ITIL certified preferred)
- Demonstrated ability to drive a strong customer focus and "Culture of Service" within IT teams
- Track record of building stakeholder trust with the ability to challenge positively and prioritise effectively
- Experience using ServiceNow (highly desirable)
- Tertiary qualified (highly desirable)

**Personal Attributes**
- **Curious**:Fascinated by how the world, Charter Hall and those who put their futures in our hands are changing. Deeply listens to others' needs and enthusiastically experiments with ways of innovating in a disciplined and purposeful way.
- **Passionate**: An unabating and infectious enthusiasm, even when faced with ambiguity or pressure, to deliver outcomes for Charter Hall through exceptionally designed solutions.
- **Relatable**:Builds trust with our people and customers and can translate highly technical concepts into concise, what's-in-it-for-me messages, that speak to what we do and who we do it for.
- **Proactive**: Solves high impact issues before they turn into problems and looks to solve for root causes. Delivers agreed outcomes with integrity and a high standard of ethics.
- **Resilient**:Knows that delivering frictionless experiences is truly difficult and often without thanks but ensures the team is confident of their value and knows when to say 'no' or 'not now'.

**A spirit of shared success**

Together, our efforts shape the success of our customers and communities for years to come. That spirit of shared success is just as important for our people. And, it's not just something we say. Our employees are literally invested in our business - as shareholders.

**Learning**

On-the-job experiences. 24/7 online learning. Conversation series. Peer to peer coaching. Study leave and financial assistance. LinkedIn Learning.

**Well-being**

Sonder 24/7 EAP. Tuesday breakfasts. Well-being leave. Monthly Gather events. End of Trip facilities. WELL-accredited workplaces. Flu vax. Well-being speakers, resources and events.

**Wealth**

Short and long-term incentives. Salary continuance and crisis insurance. Employee securities. Discounted gym memberships and fitness wearables. Free health checks. Salary packaging. Discounted Qantas Club membership. Accor hotel discounts.

**Family**

16 weeks paid primary carers leave. 4 weeks secondary carers leave. Support for parental transition. School holiday programs.

**Leave**

Thank you day. Birthday leave. Purchased leave. Career breaks. Well-being leave. Volunteer leave.

**Community**

Pledge 1%. Volunteer leave. Community spaces. National partnerships. Workplace giving. Dollar matching.

To learn more about us visit our LinkedIn page

Job ID R2776

  • Service Desk Analyst L1

    5 months ago

    Melbourne, Australia Brennan IT Full time

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....

  • Service Desk Analyst

    2 months ago

    Melbourne, Australia Fujitsu Full time

    About the job Service Desk Analyst **Service Desk Analyst** **We Are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society...

  • Service Desk Analyst

    5 months ago

    Melbourne, Australia Granite Consulting Full time

    Amazing culture - Melbourne based with some regional travel - Focus on high level stakeholder service The Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff. In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient...

  • Aps4 Service Desk Analyst

    3 weeks ago

    Melbourne, Victoria, Australia Comcare (Australian Government) Full time

    Job Information Pack**Overview of the Team**The Technology and Information Management (TAIM) Unit maintains Comcare's Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information.**Overview of the Role**The Service Desk Analyst will work closely...

  • Service Desk Analyst

    1 month ago

    Melbourne, Australia Specsavers AU Full time

    Contract TypeFull time, Permanent RegionMelbourne (Support Office) Job FamilySupport Office|Job Category Technology / IT by‍08/11 2024 What you'll do **What we can offer you** At Specsavers, we know that to be your best and reach your full potential you need to work somewhere that will bring out your best. We pride ourselves on offering a workplace...

  • Service Desk Analyst L1

    5 months ago

    Melbourne, Australia Brennan IT Full time

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....

  • Service Desk Analyst

    1 month ago

    Melbourne, Australia Talent International Full time

    Government Department – Contract until 17th of January 2025 Burwood Location – Working from Home Level 1 IT Support This position requires an experienced and customer focused Service Desk Analyst to be the first point of contact in a service desk environment. Key Accountabilities Provide direct customer support via phone, email, instant messaging or...

  • IT Service Desk Analyst

    5 months ago

    Melbourne, Australia Australian Bureau of Meteorology Full time

    APS Level 5, Ongoing - $76,783 - $83,683 + 15.4% super - Melbourne The Bureau of Meteorology is seeking a qualified IT Service Desk Analyst to provide Level 1 Information and Communications Technology (ICT) technical support - Nationwide (including Bureau remote offices) based out at the Bureau's Melbourne office as part of a team spread across multiple...

  • Service Desk Analyst

    2 months ago

    Melbourne, Australia Parliament of Victoria Full time

    Location: Melbourne | CBD Job type: Full time / 12 Months Organisation: Parliament of Victoria **Salary**: $74,580 - $82,571 Occupation: IT and Telecommunications Reference: VG/10092024 At the Department of Parliamentary Services, our employees are the key to our success. Together we deliver innovative, professional and apolitical services to support...

  • Service Desk Analyst

    5 months ago

    Melbourne City Centre, Australia HAYS Full time

    Service Desk Analyst | Healthcare Industry | Fast Growing Organisation | South-Eastern Suburbs **Your new company** Work with a well established Healthcare organisation, as they grow their Service Desk team! Based in Melbourne's, South Eastern Suburbs, our client offer a hybrid working model where they can enjoy collaborating in the office 3 days per week....

  • Service Desk Analyst

    5 months ago

    Melbourne, Australia Profusion PAC Pty Ltd Full time

    6 month initial contract with a view to extension/perm - Global financial services organisation - Collaborative, high-performing culture - **IT Service Desk Analyst Level 2 - 6+ month min contract**: - **Global financial services organisation**: - **Collaborative, high-performing culture** - **WFH 2 days per week minimum** **Company Overview** Profusion...

  • APS4 Service Desk Analyst

    4 weeks ago

    Melbourne, Victoria, Australia Comcare Full time

    Job Title: APS4 Service Desk AnalystComcare is seeking a highly skilled and motivated APS4 Service Desk Analyst to join our Technology and Information Management (TAIM) Unit. The successful candidate will provide responsive and respectful frontline support to users of Comcare's ICT systems.Key Responsibilities:Provide timely and effective support to users of...

  • Service Desk Analyst

    1 week ago

    Melbourne, Victoria, Australia ASG Group Full time

    Job DescriptionWe are seeking an experienced Service Desk Analyst to provide exceptional technical support to our internal staff. As the first point of contact for users, you will diagnose and resolve a broad range of technical requests and issues via phone, remote access, email, and face-to-face interactions.Your key responsibilities will include:Providing...

  • Service Desk Analyst

    5 months ago

    Melbourne, Australia M&T Resources Full time

    **Melbourne** **IT & Telecomms** Help Desk / Support - Southeast suburbs - immediate start - 3-month initial contract - with possible extensions - Great govt client Our client is a local government located in the Southeast suburbs who are looking for a passionate and experience Service Desk Analyst to provide IT technical support, answering calls, work...

  • Service Desk Analyst

    5 months ago

    Melbourne Eastern Suburbs, Australia Robert Half Full time

    Deliver excellent customer service whilst providing IT support to end-users in a professional setting. **The Company** *** **The Role** Reporting to the Service Desk Manager, the Service Desk Analyst is responsible for providing IT support to various end-users in a collaborative, team-based environment. Key responsibilities include: - Administering the...

  • Service Desk Analyst

    5 months ago

    Melbourne Northern Suburbs, Australia HAYS Full time

    IT Service Desk Analyst job available | North-West | Permanent North-West | Permanent | Immediate start **Your new company** A growing Managed Service Provider in Melbourne’s North-West requires a Service Desk Analyst for a permanent opportunity commencing immediately. The company promotes a collaborative and supportive work environment, offering...

  • IT Service Desk Analyst

    5 months ago

    Melbourne City Centre, Australia HAYS Full time

    IT Service Desk Analyst job available at a global FMCG organisation | Permanent | Richmond | ASAP **Your new company** A global FMCG organisation requires an IT Service Desk Analyst for a permanent opportunity commencing immediately, to be based onsite in Richmond. The company promotes a collaborative and supportive work environment, offering exposure to...

  • APS4 Service Desk Analyst

    3 weeks ago

    Melbourne, Victoria, Australia Comcare Full time

    Job InformationThe Technology and Information Management (TAIM) Unit at Comcare is seeking a highly skilled Service Desk Analyst to join their team. As a key member of the Technology Service Desk team, you will provide responsive and respectful frontline support to users of Comcare's ICT systems.Key ResponsibilitiesProvide responsible, reliable, and...

  • IT Service Desk Analyst

    5 months ago

    Melbourne, Australia John Holland Full time

    Melbourne, VIC, AU, 3000**About John Holland**: At John Holland, our purpose is simple, we transform lives with everything we do. We’ve always known at its heart infrastructure is about people — our customers, our employees, and the communities in which we work. That’s our difference. Deep experience and capability with a genuine care about creating...

  • Service Desk Analyst

    5 months ago

    Melbourne, Australia Experis Full time

    A local government client **Short Term contract role** Rate - $48/hour - $55/hour + Super (depending on experience and skills) Location - Narre Warren (South Eastern Melbourne) **About the role -** **Skills**: - Degree or diploma in information technology or equivalent qualification is a must - Solid 5- 7 years' experience as a **Service Desk or within...