Contact Centre Officer

2 weeks ago

North Ryde, Australia Small Animal Specialist Hospital Full time

Supportive team environment
- Learn from some of the best in the Industry
- Excellent work-life balance

The Small Animal Specialist Hospital (SASH) is the largest Veterinary hospital in the Southern Hemisphere offering referral services across two Sydney locations. At SASH, we are committed to providing exceptional care and service to pets, their families, and the veterinary community. Our Client Services team form an integral part of our vision to help pets and their families live their best life.

We are privileged to have a wonderful team of Client Services professionals at SASH, coming from a diverse range of backgrounds and industries, and continue to experience a high level of growth across our network of hospitals.

To support our Specialists, Vets and Nurses we are looking to expand our high-performing Client Services Team. We are therefore searching for a positive and enthusiastic Contact Centre Officer to work closely with a variety of internal and external stakeholders to provide gold class service for our clients and their pets.

**About the Role**:
Our Client Services team provide the first point of contact between our clients, internal specialists and the extended referring vet community. As a Contact Centre Officer, your interaction with clients and referring vets will have a direct and significant impact on families during their SASH journey.

Some of the tasks include, but are not limited to:

- Wide variety of calls, with no two days the same
- Converting general enquiries in to appointment booking and ensuring clients are fully informed on the benefits of coming to SASH
- High volume inbound and outbound calls
- Taking payments over the phone
- Supporting clients with the process of pet insurance claims

**About You**:
This is an exciting position that will call on your skills of expert call handling, time management and empathy. We are looking for someone who is determined and with a ‘can do’ attitude, that can bring a positive and engaging energy to the team. This role will suit someone who prides themselves on providing excellent service in a phone-based environment. To be considered for the position, you will have:

- Excellent and proven customer service skills demonstrated in a similar fast paced environment.
- An ability to multitask and prioritise efficiently
- Attention to detail with clear and appropriate communication
- Basic sales skills with an ability to convert general enquiries into appointment bookings
- A problem-solving mindset
- Balanced empathy and emotional integrity
- Medical knowledge a bonus, but not a necessity

**What’s in it for You?**

This is an exciting opportunity for someone who is wanting to take their skills and career to the next level. People are at the forefront of our business and without great people, we know would not be doing what we do. You would be joining a business that is highly committed to our people, supporting them to achieve their goals. Just a few of the perks included in this opportunity are:

- Full time, permanent and stable position
- Supportive and friendly work environment
- Close to public transport
- Attractive salary packaging - Including overnight and weekend penalty rate options
- Opportunities for career growth for the right person
- A team of committed and supportive Leaders
- Employee Assistance Program
- Staff discounts and social events
- Excellent Work life balance - Shifts available 7 days a week over 24hr period

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