Call Centre Officer

3 weeks ago

Altona North, Australia PrixCar Services Full time

**Job No**:
**ATR272196**
***

**Location**:
**Altona North**
***

***:
PrixCar Services is committed to providing a first-class service to its' prestigious automotive client base.

We are currently seeking an enthusiastic individual to take on the position as a Casual Customer Service/Call Centre Officer.

This role will be based at our National Head Office in Altona North, with the option to work from home as part of our hybrid model. This is a Fixed-term opportunity until February 2024 with the possibility of extension.

This role is the first point of contact for both internal and external customers, and you will liaise between staff, customers, dealers, and subcontractors to ensure that our customers receive timely and cost-effective service.

**In this role you will be responsible for**:

- Taking inbound calls from our internal and external customers.
- Developing and maintaining excellent customer service relationships.
- Ensuring prompt and effective follow up and response to internal and external customers enquiries and concerns where appropriate.
- Answering inquiries by clarifying desired information; researching, locating, and providing information.
- Resolving problems by clarifying issues; researching and exploring answers and alternative solutions, implementing solutions and escalating unresolved problems.
- Entering orders and daily releases into the Finesse System.
- Maintaining call centre database by entering information.
- Keeping systems operational by following established procedures; reporting malfunctions.

**Skills and Experience**:

- Previous Customer Service experience (Call Centre, Transport and Logistics, Dealership will be highly regarded)
- Experience using transport related systems will be highly regarded but not necessary - full training will be provided.
- Excellent verbal and written communication skills.
- Providing excellent Customer Service to internal and external customers.
- Motivation and experience working in a fast-paced environment
- Data entry skills.
- Strong interpersonal skills.
- Strong problem solver.

If you feel that this challenge and opportunity is right for you, we would love to hear from you

Prixcar is an employer of equal opportunity and encourages and values diversity and inclusion. If you are inspired to make a positive difference and would like to be considered for this opportunity, please submit your cover letter and resume.

Prixcar values of **Play**, **Passion** and **Care** underpin everything we do. We **PLAY** as a team, provide service excellence with **PASSION** and we **CARE** for our people and customers. Join us and be part of our industry changing journey

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