Customer Service Administrator
3 weeks ago
**Opportunities like this do not come around often**
An exciting opportunity for a motivated Customer Service Administrator based in our Macquarie Park office to focus on **providing exceptional customer service while maintaining professional relationships** and managing their service expectations.
**About Us**
**Diatec** is part of **Demant**, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them.
**Diatec** provides specialist calibration, repair and support services for hearing and balance equipment to the Audiology industry throughout Australia. Our customers include Hearing Clinics, General Practitioners, Community Health Centres, Hospitals, Schools and Heavy Industry. Diatec provides a nationwide service from our four labs based in Sydney, Melbourne, Brisbane and Perth.
**Main Responsibilities**:
- Represent the company in a professional, friendly, helpful and polite manner, maintaining customer confidentiality at all times
- Keep customers informed of all turnarounds, issues and delays to their equipment
- Being a central point of contact and act as the link between the technicians and the customers to ensure best possible service
- Process equipment for calibration and/or repair, handling the complete scheduling process from initial request to invoicing upon completion
- Book and coordinate the relevant logistics to ensure delivery of equipment
- Tracking of services (repairs, calibrations and warranties)
- Liaise with local and international colleagues to order spare parts and supplies
- Spare parts inventory and loan unit management
**Desired Skills & Experience**:
- Customer Service experience in a service operations/logistics environment is essential
- Strong time management skills and the ability to proactively prioritise tasks with little supervision
- Ability to build productive relationships, loyalty and collaboration with others (e.g. customers, colleagues, partners & suppliers)
- Proficient computer and Microsoft office skills
- Demonstrate initiative, motivation, sound judgement and maturity
- Willingness to undertake all activities with professionalism and enthusiasm
**What’s in it for you**:
- Permanent, Fulltime - Macquarie Park NSW
- Competitive remuneration including travel allowance
- Be a part of fast-growing global business that offers best in class hearing care
- MyRewards program - a program that offers discounts to more than 300 retailers and services across Australia.
- Wellbeing centre - an online platform that offers a countless number of online workouts, meditations, nutritional and financial advice - everything you need to live a healthier and happier life
- Employee Assistance Program
- Birthday and Christmas gifts
We see ourselves as courageous, flexible, genuine and caring individuals who strive for excellence.
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