Member Relationship Specialist

4 months ago

Melbourne, Australia Defence Bank Full time

**Introduction**:
About us.

A unique life requires a unique bank.

Defence Bank is a member-owned bank that has been proudly serving the Defence Community for 48 years. With over 29 branches across Australia and our award-winning app, Defence Bank is where our members need us - anywhere, anytime.

The bank provides financial products and services to the Australian Defence Force and its unique community, reinvesting profits for the benefit of our members. Our branch network and support office teams work collaboratively to offer tailored banking solutions that support the Defence Community throughout their banking journey.

We are a leader in our sector and our people led, technology enabled environment, celebrates the individual talents, personalities, interests and needs of our people.

**Description**:
The opportunity.

These positions directly support Defence Bank’s purpose and ensures our members can count on us by providing home loan expertise to members - both in the writing of new home loans and retaining existing home loan members.

**This position is accountable for**:

- Delivering outstanding member experience to achieve agreed performance goals which includes:

- Working with our members to achieve their financial goals
- Proactively reviewing members financial products and position
- Identifying new business opportunities
- Acquisition of new home loans
- Variations and tops ups of existing home loans
- Home Loan Retention
- Completing Member Direct tasks to ensure ongoing compliance with legislation and Defence Bank’s policies and procedures.
- Supporting our digital or phone contact methods as required by our members and the business.
- Promoting Defence Bank within Defence, with Defence Industry partners, and within the broader community to grow our member base and product portfolio.
- Adhering to the Risk and Compliance framework across the function to protect the member and the bank.

A flexible Work-From-Home hybrid model once you've settled into the role.

**Skills and Experiences**:
About you.

You are a customer service star who is passionate about providing a consistent yet memorable experience. You have a knack for uncovering needs, providing appropriate solutions, and achieving results. You connect with people, establishing rapport and trust quickly. You have excellent time management skills and pride yourself on your ability to build effective working relationships with stakeholders at all levels.

**You possess demonstrated experience or skills in**:

- At least two years’ experience in a retail sales team ideally within financial services.
- Preferable experience as a home loan writer
- A high school certificate or equivalent.
- Working credit knowledge.

We count on you. And you can count on us.

**We have a great range of employee benefits including**:

- Corporate wardrobe allowance.
- Ongoing professional development opportunities.
- Savings and discounts across our range of products and services.
- A "Thank you" day - each year our employees receive one additional day of paid leave.
- Access to our internal "reward and recognition" platform - vouchers, discounts, e-cards and much more

Interested? We'd like to hear from you. Click to apply.

  • Senior Finance and Payroll Specialist

    6 days ago

    Melbourne, Victoria, Australia Relationship Matters Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Finance and Payroll Coordinator to join our team at Relationship Matters. As a key member of our finance team, you will be responsible for managing a diverse range of bookkeeping, payroll, reporting, and compliance activities.Key ResponsibilitiesManage payroll and accounts processing,...

  • Senior Finance and Payroll Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Relationship Matters Full time

    {"title": "Senior Finance and Payroll Coordinator", "description": "About the RoleWe are seeking a highly skilled and experienced Senior Finance and Payroll Coordinator to join our team at Relationship Matters. As a key member of our finance team, you will be responsible for managing a diverse range of bookkeeping, payroll, reporting, and compliance...

  • Member Relationship Specialist

    3 months ago

    Melbourne, Australia Defence Bank Full time

    **Introduction**: We consider it a privilege to serve those who protect us. To deliver on this, we need a team of passionate, dedicated and resilient individuals who are committed to making a difference for our members. About us. A unique life requires a unique bank. Defence Bank is a member-owned bank that has been proudly serving the Defence Community...

  • Referrer Relationship Specialist

    1 week ago

    Melbourne, Victoria, Australia Lake Imaging Full time

    About the RoleWe are seeking a highly motivated and results-driven sales professional to join our Melbourne Referrer Relationship Specialist team at Lake Imaging. As a key member of our dynamic team, you will play a pivotal role in expanding our referral base and enhancing patient outcomes.Key ResponsibilitiesDevelop and execute strategic plans to drive...

  • Referrer Relationship Specialist

    4 days ago

    Melbourne, Victoria, Australia Lake Imaging Full time

    About the RoleWe are seeking a highly motivated and results-driven sales professional to join our Melbourne Referrer Relationship Specialist team at Lake Imaging. As a key member of our dynamic team, you will play a pivotal role in expanding our referral base and enhancing patient outcomes.Key ResponsibilitiesDevelop and execute strategic plans to drive...

  • Referrer Relationship Specialist

    5 days ago

    Melbourne, Victoria, Australia Lake Imaging Full time

    About the RoleWe are seeking a highly motivated and results-driven sales professional to join our Melbourne Referrer Relationship Specialist team at Lake Imaging. As a key member of our dynamic team, you will play a pivotal role in expanding our referral base and enhancing patient outcomes.Key ResponsibilitiesDevelop and execute strategic plans to drive...

  • Referrer Relationship Specialist

    6 days ago

    Melbourne, Victoria, Australia Lake Imaging Full time

    About the RoleWe are seeking a highly motivated and results-driven sales professional to join our Melbourne Referrer Relationship Specialist team at Lake Imaging. As a key member of our dynamic team, you will play a pivotal role in expanding our referral base and enhancing patient outcomes.Key ResponsibilitiesDevelop and execute strategic plans to drive...

  • Senior Finance and Payroll Coordinator

    3 weeks ago

    Melbourne, Victoria, Australia Relationship Matters Full time

    About the RoleWe are seeking a highly skilled and experienced Financial Operations Manager to join our team at Relationship Matters. As a key member of our finance department, you will be responsible for managing a diverse range of bookkeeping, payroll, reporting, and compliance activities.Key ResponsibilitiesManage and maintain accurate and up-to-date...

  • Relationship Manager

    1 week ago

    Melbourne, Victoria, Australia ANZ Full time

    About UsAt ANZ, we're committed to shaping a world where people and communities thrive. Our mission is to improve the financial wellbeing and sustainability of our millions of customers.About the RoleWe're seeking a skilled Relationship Manager to join our team. As a key member of our team, you'll be responsible for managing and building strong relationships...

  • Relationship Manager

    1 week ago

    Melbourne, Victoria, Australia ANZ Full time

    About UsAt ANZ, we're committed to shaping a world where people and communities thrive. Our mission is to improve the financial wellbeing and sustainability of our millions of customers.About the RoleWe're seeking a skilled Relationship Manager to join our team. As a key member of our Specialist Industries team, you'll be responsible for managing and...

  • Relationship Manager

    1 week ago

    Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited Full time

    About the RoleWe're seeking a skilled Relationship Manager to join our team in Melbourne. As a key member of our Australia Commercial division, you'll be responsible for building and maintaining strong relationships with our Specialist Industries customers.Your primary objective will be to drive portfolio growth through customer acquisition, cross-selling,...

  • F5 Specialist

    4 months ago

    Melbourne, Australia Ignite Specialist Recruitment Services Full time

    Contract Type Contract Reference BH-369780 Industry IT Salary per hour - Min: AUD 125 - Max: AUD 150 **Elevate Your Career as an F5 Specialist**: Shape Gateway Solutions: Lead robust infrastructure capabilities. - Innovate & Collaborate: Drive change and mentor peers. - Secure Operations: Ensure top-tier web proxy and security solutions. - Location:...

  • Member Support Specialist

    1 week ago

    Melbourne, Victoria, Australia BankVic Full time

    About the RoleWe are seeking a highly skilled and customer-focused Member Support Specialist to join our team at BankVic. As a key member of our contact centre, you will be responsible for delivering exceptional service and personalized support to our members.Key ResponsibilitiesProvide timely and effective support to members through various channels,...

  • Member Support Specialist

    6 days ago

    Melbourne, Victoria, Australia BankVic Full time

    About the RoleWe are seeking a highly skilled and customer-focused Member Support Specialist to join our team at BankVic. As a key member of our contact centre, you will be responsible for delivering exceptional service and personalized support to our members.Key ResponsibilitiesProvide timely and effective support to members through various channels,...

  • Client Relationship Manager

    6 days ago

    Melbourne, Victoria, Australia Melbourne & Olympic Parks Full time

    Job Title: Client Relationship Manager – TicketingMelbourne & Olympic Parks is seeking a highly skilled Client Relationship Manager to join our team. As a key member of our ticketing department, you will be responsible for delivering exceptional customer experiences through our ticketing services.About the RoleAs a Client Relationship Manager, you will be...

  • Mechanical Engineering Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Specialist Apps Pty Ltd Full time

    About the RoleWe are seeking a highly skilled Mechanical Engineering Specialist to join our team at Specialist Apps Pty Ltd. As a key member of our engineering team, you will be responsible for ensuring that our systems, facilities, and equipment meet the highest design requirements.Key ResponsibilitiesLead and simplify DQV functions, reports, and...

  • Mechanical Engineering Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Specialist Apps Pty Ltd Full time

    About the RoleWe are seeking a highly skilled Mechanical Engineering Specialist to join our team at Specialist Apps Pty Ltd. As a key member of our team, you will be responsible for ensuring that our systems, facilities, and equipment meet the highest design requirements.Key ResponsibilitiesAct as a lead and simplify DQV functions, reports, and...

  • Relationship Director

    4 days ago

    Melbourne, Victoria, Australia Westpac Full time

    About the RoleWe are seeking a seasoned relationship manager to join our team as a Relationship Director. As a key member of our Commercial Banking team, you will be responsible for managing and developing a portfolio of large business connections with lending and focus on winning new-to-bank customers.Key ResponsibilitiesTake ownership of a high-profile...

  • Client Relationship Manager

    5 days ago

    Melbourne, Victoria, Australia Melbourne & Olympic Parks Full time

    Job Title: Client Relationship Manager – TicketingMelbourne & Olympic Parks is seeking a highly skilled Client Relationship Manager to join our team. As a key member of our ticketing department, you will be responsible for managing and enhancing ticketing services for our key clients and internal customers.About the RoleAs a Client Relationship Manager,...

  • Relationship Director

    24 hours ago

    Melbourne, Victoria, Australia Westpac Full time

    About the RoleWe are seeking a seasoned Relationship Director to join our Commercial Banking team in Melbourne CBD. As a key member of our team, you will be responsible for managing and developing a portfolio of large business connections with lending and focus on winning new-to-bank customers.Key ResponsibilitiesTake ownership of a high profile Emerging...