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Customer Service Officer

3 months ago

Hindmarsh, Australia AnglicareSA Full time
Part-time (3 days a week) fixed term contract until end of June 202- Based at our Head Office in Hindmarsh

  • Make a real difference in people's lives by being the first point of contact for customers enquiring about AnglicareSA's services
  • Attractive salary packaging options to boost your take home pay

Who are we looking for?:


We are seeking an enthusiastic person to drive and support a customer first approach through being a first point of contact for potential and existing customers.

Joining a dedicated and supportive team of Customer Service Officers, you will exercise your outstanding customer service skills, you will assist customers with their enquiries and follow them on their journey to acquiring the best service for them.


Bringing your excellent communication skills and empathetic nature, you will provide an exceptional customer experience in every interaction and be willing to go the extra mile for customers.


What can you expect to be doing?:

  • Ensure a positive experience for all prospective and existing customers and other stakeholders
  • Build rapport with customers and ensure they receive the best service for their circumstances
  • Provide additional information about AnglicareSA's services as required
  • Manage and maintain customer records with a high level of accuracy

What do you need to bring?:

  • Exceptional customer service and communication skills, with the ability to clearly articulate information to customers and build rapport.
  • A calm and empathetic phone manner.
  • Intermediate to advanced computer literacy proficiency.
  • Ability to work in a fast paced and changing environment.
- knowledge of the Aged Care system will be highly regarded.

  • AnglicareSA is committed to ensuring that our workplace is safe and free from known risks to the health and safety of employees, volunteers, students, and customers. Due to the nature of our services, you will be required to provide AnglicareSA with evidence of your COVID19 vaccination certificate (two doses + booster) during the selection process._

Who is AnglicareSA?:


As one of SA's largest social services provider, AnglicareSA makes a positive difference to the lives of more than 50,000 people each year.

Our 1,800 staff and 400 volunteers support individuals, families and communities, responding to their immediate need and working with them to build capacity to restore and maintain dignity and control in their lives.

Our services are broad, supporting people at every stage of life.


We believe in social justice, the equal worth of each citizen, equality of opportunity and the importance of strong communities.

Together we change lives.

What we offer:

  • Access to our fantastic salary packaging options increase your take home pay by decreasing the amount of tax you pay
  • Banking benefits, health care discounts, gym membership offers, paid parental leave, and much more
  • A diverse and supportive team culture who have a focus on improving lives by working collaboratively

How to Apply:

Closing date 09/06/2023

  • We are committed to the employment of Aboriginal and Torres Strait Islander peoples. Please contact the person listed above to discuss joining AnglicareSA and visit our _website_ for details on our Aboriginal Services._
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