Account Manager

2 weeks ago

Hindmarsh, Australia Australian Green Clean Full time

**Hindmarsh location**:

- ** Permanent Fulltime**:

- ** Great Team and Culture**

**About us**

Our vision is to make the world more liveable and we pride ourselves on being the market leaders in delivering sustainable, reliable, quality and affordable cleaning and waste management services. In doing so, we are limiting waste going to landfill and toxic chemicals being used throughout Australia.

We have grown our portfolio of clients to include commercial premises, major festivals, events, venues and stadiums as well as providing sustainable consumables and washroom supplies. **Australian Green Clean** employ over 400 staff working in over 200 sites throughout Australia.

**About the Role**

Australian Green Clean has an exciting opportunity for an enthusiastic and motived Account Manager to join our Head Office in Hindmarsh. This is a client-facing and people management role, responsible for delivering operational requirements of commercial cleaning contracts, including;
- building and maintaining client relationships,
- overseeing the day to day management and scheduling of site supervisors and commercial cleaners,
- meeting contract budgets and
- completing cleaning inspections and audits.

A fast-paced role, requiring a ‘Make it Happen’ attitude and exceptional client & organisational skills. This is a permanent fulltime position with occasional after-hours required, including; responding to urgent client and employee requests.

**Key Duties & Responsibilities**
- Manage day to day operations to deliver key customer, budget & gross profit KPI’s
- Develop and maintain strong client relationships
- Determine staffing requirements, onboard and train new staff
- Lead and manage supervisors and staff, prepare work schedules and assign specific duties
- Complete monthly cleaning inspections and audits
- Prepare client proposals and assist with tender responses
- Manage WH&S practices to achieve zero LTI’s
- Monitor individual and team performance and take action to address identifiable learning & development needs
- Proactively manage HR and employee performance issues, with a focus on productivity improvement
- Support supervisors and staff by building required competencies by training, providing feedback, managing behaviours and performance gaps
- Ensure services are provided to the highest standard and with staff speedily resolve issues

**Why Join Us?**
- Form part of a closely-knit, high performing team with a 10/10 culture
- We will train you to be the best at what we do
- Attend some of the most iconic events across Australia

**What do we require from you?**
- Demonstrated experience in an account management position with a focus on service
- Industry experience in cleaning services, waste management or hygiene is highly advantageous but not essential
- Proficient in MS Office programs: Word, Excel & Outlook and apps
- Ability to develop and maintain strong client relationships
- High level of initiative and problem-solving skills
- Ability to work independently and collaboratively in a team environment
- Exceptional attention to detail & organisational skills
- Sound practical understanding of WH&S processes
- Strong communication and negotiating skills
- Able to undertake flexible hours of work including after-hours work and overtime as required

For more information visit our social media platforms:
**How to Apply

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