Front Office Supervisor

4 days ago

Sydney, Australia Accor HQ Full time

**Mantra 2 Bond Street** offers centrally located accommodation in Sydney's premier shopping and financial precincts, close to Sydney's famed attractions including the Opera House, Pitt Street Mall and Darling Harbour.

With a sophisticated sense of cosmopolitan style with over 170 Spacious Executive Studios, One and Two Bedroom Apartments and Three Bedroom Penthouses, most with stunning Sydney city views.

We are looking for a guest service superstar with a talent for training others to step into the **Front Office Supervisor** role.

**As our next Front Office Supervisor reporting directly to the Front Office Manager, you will**:

- Assist in leading the Front Office Team to deliver an incomparable service experience
- Handle guest queries and complaints efficiently and effectively whilst providing operational support and supervision on shift
- Always uphold a positive, can-do energy pertaining to guest and workplace challenges
- Provide a structured and consistent onboarding and training experience for Front Office team members
- Ensure the Front Office team provides prompt and efficient service whilst also maximising occupancy levels and up-selling the property

**What we are looking for**:

- A person who is looking to take that next step towards a managerial position
- A driven problem solver with a creative approach to delivering the ultimate 5-star guest experience
- The ability to multi-task, work well under pressure, and think on your feet to resolve issues & guest complaints is essential
- Someone with have Office Management experience in a similar role is ideal
- A positive, enthusiastic attitude and the ability to work a flexible 7-day roster

**Why work for Accor?**
With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals.
Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
Take advantage of exclusive rates across Australia - from 30% off

Accor's COVID-19 Vaccination Policy applies at designated Accor locations. Mantra 2 Bond Street is not currently a location where COVID-19 vaccination is mandated by the Accor COVID-19 Vaccination Policy. Except in rare cases where an exemption may apply, COVID-19 vaccination will be required if the location is declared a mandatory COVID-19 vaccination workplace in the future.

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

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