Assistant Front Office Manager

3 months ago

Sydney, Australia Marriott International, Inc Full time

**Additional Information**
**Job Number**24185730
**Job Category**Rooms & Guest Services Operations
**Location**Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia, 2000
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management

**JOB SUMMARY**

Front Office management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supports all day-to-day operations.
- Understands employee positions well enough to perform duties in employees' absence.
- Coaches, counsels, and encourages employees.
- Handles employee questions and concerns.
- Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
- Guides daily Front Desk shift operations.
- Communicates performance expectations to employees in accordance with job descriptions for each position.

**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
- Strives to improve service performance.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and property occupancy.
- Understands the impact of Front Desk operations on the overall property financial goals and objectives.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service within guidelines.
- Handles guest problems and complaints seeking assistance from supervisor as necessary.
- Interacts with guests to obtain feedback on product quality and service levels.

**Managing Projects and Policies**
- Implementing the customer recognition/service program, communicating and ensuring the process.
- Assists in the review of comment cards and guest satisfaction results with employees.
- Ensures employees have the proper supplies and uniforms.
- Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.

**Supporting Handling of Human Resource Activities**
- Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Provides feedback to individuals based on observation of service behaviors.
- Participates in an ongoing employee recognition program.
- Conducts training when appropriate.
- Participates in the employee performance appraisal process.

**Additional Responsibilities**
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updating the executives, the peers, and the subordinates on relevant information in a timely manner.
- Performs all duties at the Front Desk as necessary.
- Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.
- Complies with loss prevention policies and procedures.
- Marriott Internati

  • Assistant Front Office Manager

    1 day ago

    Sydney, Australia Hilton Full time

    An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members...

  • Assistant Front Office Manager

    7 months ago

    Sydney, Australia Hilton Full time

    Assistant Front Office Manager As the Assistant Front Office Manager, you will deputise the Front Office Manager in their absence in all aspects of the role. You have a direct line of authority over all Duty Managers, and team members in the Concierge, Reception, MAGIC, Guest Relations, and Executive Lounge departments. You will ensure the highest level of...

  • Assistant Front Office Managers

    2 weeks ago

    Sydney, Australia AA Appointments Full time

    **ASSISTANT FRONT OFFICE MANAGERS - NT** **LOCATION: REGIONAL NORTHERN TERRITORY** **READY FOR AN EXCITING ADVENTURE?** **MOVE TO THIS AMAZING REGIONAL RESORT TOWN** **HOTEL FRONT OFFICE ASSISTANT MANAGERS X 4** **SHORT & LONG TERM CONTRACTS AVAILABLE** **TOP SALARY PACKAGE + DISCOUNTED ACCOMODATION** Want to celebrate this festive season in an...

  • Front Office Assistant Manager

    3 days ago

    Sydney, Australia Accor HQ Full time

    Accor Hotels Sydney Olympic Park forms part of the most unique entertainment and Hotel precinct in NSW. Home to the newly named Accor Stadium, our precinct is home to major sporting, music and entertainment events. Be in the heart of it all by joining our Front Office team of the Novotel & Ibis! Our unique set up offers the Novotel and Ibis guests the same...

  • Assistant Front Office Manager

    7 months ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 24033235 **Job Category** Rooms & Guest Services Operations **Location** Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Are you curious, outgoing and warm? Be...

  • Assistant Manager

    5 days ago

    Sydney, Australia SOFITEL Full time

    Company Description - Experience French Luxury in the Sydney CBD _as our **Assistant** **Manager - Front Office **at Sofitel Sydney Wentworth. We offer our guests an unforgettable luxury escape in our heritage-listed property in the heart of the city. Combining French elegance and traditions with sophisticated comfort is what we do best. We are only missing...

  • Front Office Managers

    7 days ago

    Sydney, Australia AA Appointments Full time

    **FRONT OFFICE MANAGERS** **Ace opportunities for Luxury Hotel Front Office/Guest Relations Management!** **TOP SALARY PACKAGES** **LOCATION: Sydney** - Ready to step up in your career? - 5 Star Lifestyle Hotel Groups - Supportive management teams A successful front of house and guest services management team is integral to providing outstanding guest...

  • Front Office Assistant Manager

    2 weeks ago

    Sydney, Australia PULLMAN Full time

    **Company Description** Accor Hotels is the world’s largest and fastest-growing hotel group with a network of more than 5000 properties in over 100 countries. We offer exceptional opportunities for career development & the opportunity to Work Your Way, across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings all around...

  • Front Office Manager

    4 hours ago

    Sydney, Australia Impel Management Pty Ltd Full time

    Competitive salary on offer - Amazing company culture - Great career progression opportunities My client is seeking a diverse, talented and experienced Front Office Manager. This position is responsible for the day-to-day operation of Front Office, Concierge and Night Audit ensuring achievement of business objectives and profitability through effective...

  • Front Office Manager

    2 weeks ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 22211894 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Sydney-North Ryde, 7-11 Talavera Road, Sydney, NEW SOUTH WALES, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists in administering front office functions and supervising staff...

  • Front Office Assistant Manager

    7 months ago

    Sydney, Australia Voyages Indigenous Tourism Australia Full time

    _An Epic Icon needs an Epic Team!_ Are you looking for a once-in-a-lifetime opportunity? Ayers Rock Resort is searching for a **Front Office Assistant Manager **to live and work onsite at Yulara, NT which is 20 min drive from Uluru, one of Australia's most iconic and culturally significant landmarks. We are seeking a Front Office professional with previous...

  • Assistant Manager

    7 months ago

    Sydney, Australia IBIS Full time

    Company Description Accor Hotels is the world’s largest and fastest-growing hotel group with a network of more than 5000 properties in over 100 countries. We offer exceptional opportunities for career development & the opportunity to Work Your Way, across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings all around the...

  • Front Office Assistant Manager

    6 days ago

    Sydney, Australia PARKROYAL Darling Harbour Full time

    Pan Pacific Hotels Group has over 40 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. We provide gracious and dependable hospitality, across out two internationally renowned brands, PARKROYAL and Pan Pacific. We are looking for an **Assistant Manager** to lead and guide the Front Office team. This...

  • Front Office Manager

    1 month ago

    Sydney, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24212015 **Job Category**Rooms & Guest Services Operations **Location**Sydney Harbour Marriott Hotel at Circular Quay, 30 Pitt Street, Sydney, New South Wales, Australia, 2000 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and...

  • Front Office Manager

    3 months ago

    Sydney, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24162925 **Job Category**Rooms & Guest Services Operations **Location**Sydney Harbour Marriott Hotel at Circular Quay, 30 Pitt Street, Sydney, New South Wales, Australia, 2000 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and...

  • Assistant Front Office Manager

    3 days ago

    Sydney, Australia The Star Entertainment Group Full time

    **About Us** The Darling Hotel is proud to be Sydney's first and only luxury hotel to receive the prestigious Forbes five-star rating. With a focus on glamorous individuality The Darling is the epitome of luxury, our team go above and beyond to provide personalised service and memorable guest experiences. **About the role** Our Assistant Front Office...

  • Front Office Manager

    7 months ago

    Sydney, Australia SOFITEL Full time

    **Company Description** Live the French Way, Discover Sofitel Darling Harbour**_._** Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests. - Lead by example in demonstrating...

  • Front Office Manager

    4 days ago

    Sydney, Australia AA Appointments Full time

    **FRONT OFFICE MANAGER** **LOCATION: SYDNEY CBD** **SALARY: $83K + Super + Benefits** **ABOUT YOUR NEW EMPLOYER** When it comes to luxury, location and award-winning dining, this is one of the best five-star hotels in Sydney. Benefit from international career opportunities, discounted global accommodation and excellent facilities. **YOUR DAY** Reporting...

  • Front Office Supervisor

    7 months ago

    Sydney, Australia RAC Full time

    Front Office Supervisor / Assistant FO Manager As a Front Office Supervisor / Assistant Front Office Manager you will be responsible for the Front Office at RAC Karri Valley Resort which is located in the South West region of WA, approximately 3.5 hours' drive from Perth and 15 minutes from Pemberton. The resort offers a range of accommodation to suit all...

  • Assistant Manager Front Office

    7 months ago

    Sydney, Australia M GALLERY Full time

    Company Description **About the Porter House Hotel**: Where rich history meets modern elegance, The Porter House Hotel pays tribute to its heritage beginnings, from tobacco and leather trade to the trail of wonder of spice and spirit merchants. From the moment you set foot inside, you will be enticed to discover more, always surprising and always something...