Assurance of Learning Advisor

4 weeks ago

Joondalup, Australia Edith Cowan University Full time

Edith Cowan University (ECU) is a leading multi-campus university in Western Australia serving communities nationally and internationally. For 17 years in a row, ECU has achieved a 5 (out of 5 star) star rating for teaching quality in the 2024 Good Universities Guide (GUG). ECU is ranked in the world's Top 100 universities under 50 years old in the 2023 Times Higher Education (THE) Young Universities Rankings, and in the Top 400 THE World University Rankings 2024.

The School of Business and Law is accredited by The Association to Advance Collegiate Schools of Business (AACSB) International, held by less than 6% of Business Schools in the world, and develops industry-ready graduates through high-quality teaching and learning experiences and engaged applied research. The School offers a comprehensive range of undergraduate and postgraduate coursework, executive education, and research degrees designed to give students relevant theory, practical work experience and critical employability skills.

The School of Business and Law ranks well across several respected indicators. In 2024, the School’s Business and Economics discipline was ranked in the Top 250 on the Times Higher Education (THE) World University Rankings. In the 2023 Shanghai Rankings, the School’s Hospitality and Tourism Management discipline is ranked 26th in the world and 3rd nationally. In the recently released 2023 Australian Financial Review BOSS Best Business Schools list, the School solidified its standing as a leader in business education, being named Western Australia’s ‘top-ranked business school for quality’ (2nd nationally).

As part of an exciting expansion plan, the School of Business and Law will move into the $853 million world-class facilities of the landmark ECU City Campus at Yagan Square in the Perth CBD in 2025. This state-of-the-art Business, Law, Creative Industries and Technology Campus will be where innovative thinkers, adaptive learners and global citizens meet to become the leaders of tomorrow. ECU’s CBD campus will bring together streams of teaching and research with unique synergies for growth and development. This is unequivocally the most exciting time of all to join the University as it embarks on this transformational journey.

The Role
The School of Business and Law is seeking to appoint a highly-capable, professional staff member, with the primary responsibility of the role to develop, implement and manage (in collaboration with the Associate Dean of Teaching and Learning (ATDL)), a comprehensive assurance of learning (AoL) strategy for the School. Under the broad direction of the ATDL, this position will partner with Associate Deans of Disciplines, Course Coordinators and Unit Coordinators, and provide guidance and direct support in using AoL results to make data-informed decisions to improve the School’s curriculum and pedagogical practices.

The development and maintenance of expertise for key international business school accreditations such as AACSB and EFMD (EQUIS) in regard to quality assurance is critical to the role.

Key Criteria

**The successful applicant will have**:
A tertiary qualification in a relevant field, with a preference for a postgraduate qualification, and extensive relevant experience (essential).

Advanced ability to collect, process, analyse and interpret data.

Experience in developing and managing projects.

Ability to investigate, identify and analyse problems, and their source cause and related issues, and then generate alternatives and practical solutions.

Experience in providing customer service to achieve quality outcomes for all parties, and proven ability to build rapport and positive relationships with internal and external stakeholders.

Demonstrated ability to show initiative and commitment towards predetermined objectives.

Ability to organise and present information, views and concepts in a concise, understandable and interesting format.

The applicant will also demonstrate personal attributes that are congruent with the University’s values of Integrity, Respect, Rational Inquiry, Personal Excellence and Courage.

ECU is a smoke-free environment.

Benefits and Remuneration
This full-time, ongoing position attracts a salary of $97,113 - $108,813 p.a plus 17% University superannuation contribution.

Contact

**Closing Date**:
Applications close on Tuesday 28 November 2023 at 11:30pm.

How to Apply
Please upload your CV as well as a covering letter (maximum 3 pages) addressing the selection criteria.

**PLEASE NOTE**: APPLICATIONS WILL ONLY BE ACCEPTED FROM CANDIDATES WHO HAVE THE RELEVANT WORKING RIGHTS TO FILL THIS POSITION.

ECU is a diverse and inclusive workplace reflecting the differences in society. Specific strategies and initiatives are in place to address underrepresentation of specific groups. Applications are encouraged from suitably qualified people from all backgrounds. Aboriginal and Torres Strait Islander people are strongly encouraged to appl

  • Quality Assurance Analyst

    2 weeks ago

    Joondalup, Australia City of Joondalup Full time

    The City of Joondalup takes pride in being a Local Government that has been internationally recognised for providing outstanding services to the local community. To continue to set the standard in WA Local Government for innovative services and programs, we are seeking highly motivated, enthusiastic employees who will be committed to making a positive...

  • Compliance & Assurance Lead

    2 weeks ago

    Joondalup, Australia Royal Automobile Club of WA Full time

    We are currently in search of a Compliance and Assurance Lead for a permanent, full-time position. In this role, you'll play a crucial part in ensuring that our Sales and Member Services business aligns with member expectations, while also upholding rigorous standards of risk management, compliance and quality assurance. - What you need to know - Location:...

  • Quality Assurance Lead

    2 weeks ago

    Joondalup, Australia Royal Automobile Club of WA Full time

    Our Sales and Service contact centre support over 1 million RAC members providing exceptional member experiences every day. At the heart of it all, helping members through breakdowns, consulting on the best products to meet their needs and helping them get the most out of their membership with RAC. We are currently on the lookout for a Quality Assurance...

  • Service Advisor

    7 days ago

    Joondalup, Australia Royal Automobile Club of WA Full time

    We are currently seeking experienced Service Advisor with a passion for the automotive industry who are looking for a new challenge to join the team at RAC Auto Services in Joondalup. What can we offer you? - Monday - Friday - 38 hours a week and 4 hours on Saturdays with penalty rates (alternate/flexible) - Annual salary + Superannuation + Bonus Incentive...

  • Service Advisor

    2 weeks ago

    Joondalup, Australia Royal Automobile Club of WA Full time

    We are currently seeking experienced Service Advisor with a passion for the automotive industry who are looking for a new challenge to join the team at RAC Auto Services in Joondalup.What can we offer you? Monday Friday 38 hours a week and 4 hours on Saturdays with penalty rates (alternate/flexible) Annual salary + Superannuation + Bonus Incentive Scheme +...

  • Student Learning Advisor

    2 months ago

    Joondalup, Australia Navitas Full time

    **About the role** This role is responsible for development and implementation of strategies for assisting students with the transition to study in an Australian Higher Education learning environment, the development of appropriate study skills and counselling students on academic performance. **Key result areas**: - Develop, implement and monitor...

  • Student Learning Advisor

    2 weeks ago

    Joondalup, Australia Navitas Full time

    About the roleThis role is responsible for development and implementation of strategies for assisting students with the transition to study in an Australian Higher Education learning environment, the development of appropriate study skills and counselling students on academic performance.Key result areas: Develop, implement and monitor programs, orientation,...

  • Technical Advisor

    3 weeks ago

    Joondalup, Australia Royal Automobile Club of WA Full time

    What’s the role? - As an Automotive Technical Advisor, you will be the go-to expert, providing expert advice, troubleshooting, and guidance to members who need assistance with their vehicles. current and future motoring needs. - Build and maintain strong relationships with customers by delivering exceptional service and support. - Stay updated with the...

  • Technical Advisor

    6 days ago

    Joondalup, Australia Royal Automobile Club of WA Full time

    What’s the role? - As an Automotive Technical Advisor, you will be the go-to expert, providing expert advice, troubleshooting, and guidance to members who need assistance with their vehicles. current and future motoring needs.Build and maintain strong relationships with customers by delivering exceptional service and support.- - Stay updated with the...

  • Learning & Development Consultant

    2 weeks ago

    Joondalup, Australia Royal Automobile Club of WA Full time

    Deliver and produce innovative and tailored end to end learning initiatives- Full Time | Permanent opportunity- Based at our Joondalup - Collier Pass officeWith over 1.2 million members RAC is one of WA's most iconic and trusted brands. We are committed to building a stronger RAC, ensuring membership remains relevant, purposeful, and valued for current and...

  • Business Development Advisor

    4 weeks ago

    Joondalup, Australia MercyCare Full time

    **Job description** ***: **Business Development Advisor - Currambine****: - Aged Care Services | Aged Care - Closing date: 13/03/2023 - When you join MercyCare, you join something bigger. A community of staff that make a difference at the heart of the community. As a leading Western Australian not-for-profit provider of aged care, family, community, early...

  • Service Manager

    2 weeks ago

    Joondalup, Australia Auto Masters Australia PTY LTD Full time

    Suitable for a Service Advisor looking to progress Start in January 202 salary from $90k to $100k base ++Auto Masters is now seeking a Service Manager to manage their busy store in Currambine.ABOUT THE ROLE: Supervise the effective operation of the workshop, and ensure that all staff are supported and able to meet KPIs and sales targets Create and maintain...

  • Membership Adviser

    3 weeks ago

    Joondalup, Australia Royal Automobile Club of WA Full time

    Join Our Team as a Membership Advisor! - Full time, part time and causal opportunities - $27.94 per hour or $54,487 full time annual salary - December start! Our Sales and Service contact centre support over 1 million RAC members providing exceptional member experiences every day. At the heart of it all, helping members through breakdowns, consulting on the...

  • Eap Clinician

    3 weeks ago

    Joondalup, Australia Assure Programs Full time

    Choosing to work either full time or part time, in the office / from home / a mix of both, you will join a growing organisation that values experience and is well-respected in the wellbeing industry. As a Clinician, you will work with your clients to provide short-term solution focused therapy that addresses their current concerns, identifies goals, and...

  • Eap Clinician

    3 weeks ago

    Joondalup, Australia Assure Programs Full time

    Choosing to work either full time or part time, in the office / from home / a mix of both, you will join a growing, psychology-based organisation that values experience and is well-respected in the wellbeing industry. As a Clinician, you will work with your clients to provide short-term solution focused therapy that addresses their current concerns,...

  • Member Solutions Consultant

    6 days ago

    Joondalup, Australia Royal Automobile Club of WA Full time

    With over 1.2 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA." Your Opportunity Our contact centres operate 7 days a week Monday - Friday 7.00am - 10.30pm & Saturday - Sunday...

  • Quality, Risk

    2 weeks ago

    Joondalup, Australia Royal Automobile Club of WA Full time

    We are currently seeking a Quality, Risk and Compliance Manager to lead and oversee quality, risk, and compliance frameworks for Motoring & Home Services (M&HS). This position contributes to M&HS's Strategy by providing assurance that M&HS's operations are safely, effectively, and efficiently meeting member needs within prescribed risk tolerance(s) and in...

  • Sales and Service Consultant

    3 weeks ago

    Joondalup, Australia Royal Automobile Club of WA Full time

    With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA." - Your Opportunity - Our contact centres operate 7 days a week Monday - Friday 7.00am - 10.30pm & Saturday - Sunday...

  • Customer Service and Sales Representative

    3 weeks ago

    Joondalup, Australia Royal Automobile Club of WA Full time

    With over 1.2 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA." Your Opportunity Our contact centres operate 7 days a week Monday - Friday 7.00am - 10.30pm & Saturday - Sunday...

  • Shift Team Leader

    3 weeks ago

    Joondalup, Australia Royal Automobile Club of WA Full time

    Joondalup / Hybrid - Shifts: Rotational 6 am - 2 pm & 3 pm - 11 pm, Alternating Weekends - Salary: Competitive + Super + 10% Shift Allowance Our Sales and Service contact centre support over 1 million RAC members providing exceptional member experiences every day. At the heart of it all, helping members through breakdowns, consulting on the best products to...