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Sales and Service Consultant
4 months ago
With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."
- Your Opportunity
- Our contact centres operate 7 days a week Monday - Friday 7.00am - 10.30pm & Saturday - Sunday 8.30am - 5.00pm.
- As a Member Solutions Consultant, you will engage with current and potential members over the phone highlighting the value and benefits of our products and services and supporting them with their needs.
- What you need to know:
- Start date: Early - Mid July
- Location: Joondalup and West Perth
- Working hours: Monday to Sunday flexible roster. 8-hour shifts between 7am - 10.30pm
- Salary and bonuses: Starting at $59,197pa + shift penalties + super, increasing to $65,003 upon upskilling completion and end of probation Performance based bonuses range between $225 - $1,000 per month on completion of all training
- Onboarding Training: You’ll be set up for success with a fully paid, in-depth structured training program directly delivered to you by our professional Learning and Development Advisors.
- Training courses are full time Monday to Friday 9am - 5pm and range between 5 - 9 weeks from the start date.
- What will you be doing:
- Manage member enquiries by engaging with them via phone-
- Provide support and accurate general advice or up to date information on products and services.-
- Promote RAC products/services and identify sales leads to maximise conversion opportunities-
- Building and maintaining relationships with members recommending products tailored to suit their individual needs-
- Meet individual sales targets and collaborate to achieve team targets-
- Maintain a competent level of knowledge of all new and existing RAC products/services-
- Ensure member information is updated and maintained to a high standard using RAC systems- What we are looking for:
- As a member-focused organisation, we are looking for adaptable and seasoned customer service and sales professionals with:
- Experience in a busy, multi-tasking environment, working with KPI’s and sales-based targets both individually and as part of a team-
- Excellent communication skills with the ability to listen and relate well to others-
- Ability to demonstrate empathy and resilience in assisting members through difficult situations- What can we offer you?- Secure a full-time, permanent position working in centrally located offices, easily accessible via public transport or paid parking close by.-
- Flexibility to work from home after your probation on a rotational roster (_e_._g. _2_ weeks home_ and 1 _week in office_)_._- Our offices are open plan with modern facilities including recreational break out areas.-
- Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities-
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services-
- Generous discounts on home, contents & car insurance, plus free roadside assistance-
- Member benefits & opportunity to join a very active Social ClubApplications Close COB Friday 28th June 2024
- RAC reserves the right to close this vacancy without notice.
BetterJourneysRAC
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