Member Solutions Consultant

7 months ago


Joondalup, Australia Royal Automobile Club of WA Full time

With over 1.2 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."

Your Opportunity

Our contact centres operate 7 days a week Monday - Friday 7.00am - 10.30pm & Saturday - Sunday 8.30am - 5.00pm.

As a Member Solutions Consultant, you will engage with current and potential members over the phone highlighting the value and benefits of our products and services and supporting them with their needs.

What you need to know:
Location: Joondalup and West Perth

Working hours: Monday to Sunday flexible roster. 8-hour shifts between 7am - 10.30pm

Salary and bonuses: Starting at $59,197pa + shift penalties + super, increasing to $65,003 upon upskilling completion and end of probation Performance based bonuses range between $225 - $1,000 per month on completion of all training.

Onboarding Training: You’ll be set up for success with a fully paid, in-depth structured training program directly delivered to you by our professional Learning and Development Advisors.

Training courses are full time Monday to Friday 9am - 5pm and range between 5 - 9 weeks from the start date.

What will you be doing:

- Manage member enquiries by engaging with them via phone
- Provide support and accurate general advice or up to date information on products and services.
- Promote RAC products/services and identify sales leads to maximise conversion opportunities
- Building and maintaining relationships with members recommending products tailored to suit their individual needs
- Meet individual sales targets and collaborate to achieve team targets
- Maintain a competent level of knowledge of all new and existing RAC products/services
- Ensure member information is updated and maintained to a high standard using RAC systems

What we are looking for:
As a member-focused organisation, we are looking for adaptable and seasoned customer service and sales professionals with:

- Experience in a busy, multi-tasking environment, working with KPI’s and sales-based targets both individually and as part of a team
- Excellent communication skills with the ability to listen and relate well to others
- Ability to demonstrate empathy and resilience in assisting members through difficult situations

What can we offer you?
- Secure a full-time, permanent position working in centrally located offices, easily accessible via public transport or paid parking close by.
- Flexibility to work from home after your probation on a rotational roster (_e.g. 2 weeks home and 1 week in office)._
- Our offices are open plan with modern facilities including recreational break out areas.
- Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- Generous discounts on home, contents & car insurance, plus free roadside assistance
- Member benefits & opportunity to join a very active Social Club

RAC reserves the right to close this vacancy without notice.

BetterJourneysRAC


  • Travel Consultant

    4 days ago


    Joondalup, Australia Royal Automobile Club of WA Full time

    About RAC Travel At RAC Travel, our accredited consultants are renowned for their expertise in crafting extraordinary travel experiences. Whether it's traversing distant lands, exploring exotic locales, or embarking on captivating cruises, our consultants possess the knowledge and finesse to transform ordinary trips into extraordinary adventures. While we...

  • Sales Consultant

    2 weeks ago


    Joondalup, Australia Eagers Automotive Full time

    No commissions - lucrative guaranteed salary! - Company vehicle included! - On-going training and professional development **Eagers Automotive (AHG) **currently have an exciting opportunity for an enthusiastic Sales Consultant to join our sales department at **EasyAuto123 in Joondalup.** **This is a unique sales role - you will earn a lucrative guaranteed...


  • Joondalup, Australia Eagers Automotive Full time

    Base salary plus commission structure - high earning potential! - Company vehicle included + great employee benefits! - On-going training and professional development opportunities **About the role**: **Eagers Automotive **currently has an exciting opportunity for an enthusiastic and driven Sales Consultant to join our team at **EasyAuto123 in...

  • Storage Consultant

    7 months ago


    Joondalup, Australia Storage King Full time

    Part time | No late nights or Public Holidays - Competitive hourly rate | Monthly and Quarterly bonuses - Full training | Free uniform and parking | Discounted Health Insurance **About us**: Storage King is a fast-growing business offering stable and rewarding employment. We have a fun and friendly culture across our store network which currently includes...


  • Joondalup, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...


  • Joondalup, Australia Royal Automobile Club of WA Full time

    Casual Sales & Service Consultant - Full time, paid training starting 19th June - 14th July - Flexible shift options - Joondalup and West Perth locations with hybrid working Our Sales and Service contact centre support over 1 million RAC members providing exceptional member experiences every day. At the heart of it all, helping members through breakdowns,...

  • Store Consultant

    2 weeks ago


    Joondalup, Australia National Storage Full time

    **Permanent Full-Time Role** **Customer Service, Administration and Operational Tasks** **No Nights, Sundays or Public Holidays for a Great Work/Life Balance** **About Us**: Established in 2000, National Storage is one of Australasia’s largest self-storage providers, tailoring self-storage solutions in 200+ storage centres across Australia and New...


  • Joondalup, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...


  • Joondalup, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...


  • Joondalup, Australia Goodlife Health Clubs Full time

    About Goodlife Health Clubs: As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate in excess of 90 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of...


  • Joondalup, Australia Goodlife Health Clubs Full time

    About Goodlife Health Clubs: As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate in excess of 90 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of...

  • Sales Consultant

    7 months ago


    Joondalup, Australia Plush Full time

    Nick Scali has been a household name for over 60 years. Nick Scali acquired Plush Sofas at the end of 2021, and now between the two brands we have over 110 showrooms throughout Australia and New Zealand. As a market leader, we pride ourselves on being the experts in luxury furniture design. We are seeking a sales Consultant to join our team at our...

  • Sales Consultant

    8 months ago


    Joondalup, Australia Plush Full time

    Nick Scali has been a household name for over 60 years. Nick Scali acquired Plush Sofas at the end of 2021, and now between the two brands we have over 110 showrooms throughout Australia and New Zealand. As a market leader, we pride ourselves on being the experts in luxury furniture design. We are seeking a sales Consultant to join our team at our...


  • Joondalup, Australia Royal Automobile Club of WA Full time

    Our Sales and Service contact centre support over 1 million RAC members providing exceptional member experiences every day. At the heart of it all, helping members through breakdowns, consulting on the best products to meet their needs and helping them get the most out of their membership with RAC. - So, how would you like a job where you talk to your fellow...

  • Employment Consultant

    4 months ago


    Joondalup, Australia APM Full time

    **Why join APM?** APM is a global health and human services organisation transforming lives since 1994. Be part of a 15,000-strong team across 11 countries, empowering people of all abilities to lead independent and fulfilling lives. Thrive with us, benefiting from exceptional career growth and development opportunities across our global network of...


  • Joondalup, Australia Nick Scali Furniture Full time

    Nick Scali has been a household name for over 60 years. Nick Scali acquired Plush Sofas at the end of 2021, and now between the two brands we have over 110 showrooms throughout Australia and New Zealand. As a market leader, we pride ourselves on being the experts in luxury furniture design. We are seeking a Sales Consultant to join our team at Joondalup....


  • Joondalup, Australia Nick Scali Furniture Full time

    Nick Scali has been a household name for over 60 years. Nick Scali acquired Plush Sofas at the end of 2021, and now between the two brands we have over 110 showrooms throughout Australia and New Zealand. As a market leader, we pride ourselves on being the experts in luxury furniture design. We are seeking a sales Consultant to join our team at our Joondalup...

  • Sales Consultant

    3 months ago


    Joondalup, Australia Nick Scali Furniture Full time

    For over 60 years, Nick Scali has been a nationally recognized household name in the Australian furniture industry. Following our acquisition of Plush Sofas in late 2021, we now operate over 110 showrooms across Australia and New Zealand, with exciting plans for further expansion in 2024. As market leaders and experts in luxury furniture design, we take...


  • Joondalup, Australia Plush Full time

    **Join a professional sales team, and earn commission from your first sale.**: - ** Uncapped commissions and generous incentives for top sales performers.**: - ** Flexible weekend options** Plush is an Australian-owned and operated business, the first showroom opened more than 10 years ago and since then Plush has grown to become one of Australia’s most...


  • Joondalup, Australia APM Full time

    Are you ready to make a difference in the lives of others, and your own? As a Disability Employment Consultant your role will be to help people who have an injury, illness or disability become work ready and find suitable and sustainable employment. APM delivers Employment Services Programs from over 400 sites nationally and you’ll be based at our...