Global Customer Engagement Manager

3 weeks ago


North Sydney Council, Australia Equifax Full time

Unlock your potential with Equifax, a global data, analytics and technology company helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.

About the Role

We are seeking an experienced Global Customer Engagement Manager to join our team. As a key member of our customer success organization, you will be responsible for building and maintaining high-level customer engagement between Equifax and our premium customers.

The ideal candidate will have 4-5 years of experience in customer relationship management roles, with a strong ability to learn Equifax's range of service offerings. You will also possess excellent communication and interpersonal skills, as well as personal presence and strong influencing skills.

Key Responsibilities
  • Build and maintain strong relationships with key customers, ensuring their needs are met and expectations exceeded.
  • Work closely with cross-functional teams to ensure integration of objectives, strategy, and execution.
  • Develop and execute plans to drive customer growth and revenue expansion.

You will also be responsible for establishing excellence in day-to-day account management functions, including leading monthly customer review meetings with relevant business stakeholders.

What We Offer

At Equifax, we believe knowledge drives progress. We offer a competitive salary of $85,000 - $110,000 per year, depending on location and experience.

In addition to a competitive salary, we offer a comprehensive benefits package, including hybrid working environment, employee assistance program, and organizational growth potential through our online learning platform with guided career tracks.

As a global company, we foster a collaborative environment where raising suggestions are valued and challenges are accepted. This is a genuine opportunity to advance your career down many pathways on a global scale.



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