Customer Support Professional

2 weeks ago


North Ryde, New South Wales, Australia Pronto Software Full time

About the Opportunity

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We are seeking an experienced Customer Support Professional to join our team in North Ryde, NSW. As a key member of our support team, you will be responsible for providing first and second-level support services to our customers primarily via email and telephone.

Our ideal candidate will have excellent problem-solving skills and experience working with ERP modules, specifically Pronto Xi. You will work closely with our Professional Services and Business Solutions consultants to deliver exceptional customer outcomes.

Key Responsibilities:

  • Triage and review reported issues to ensure timely resolution
  • Analyse issues with customers to understand ongoing impacts and provide effective solutions
  • Engage with customers via multiple technology methods, including email, phone, and on-site visits
  • Document program issues and deployment of fixes to ensure seamless service delivery

Requirements:

To succeed in this role, you will require:

  • Excellent communication and problem-solving skills
  • Experience working with ERP modules, specifically Pronto Xi
  • Ability to work collaboratively as part of a team
  • Strong analytical and technical skills

About Us:

Pronto Software is a well-established and mature software development company with over 1500 clients. We offer a hybrid work arrangement, allowing you to find flexibility in your working week while still being part of a friendly and supportive team.

What We Offer:

We offer a competitive salary package, including:

  • A base salary range of $80,000 - $110,000 per annum, depending on experience
  • Ongoing training and professional development opportunities
  • A dynamic and supportive work environment
  • The opportunity to work with a leading software development company


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