Customer Support Professional
2 weeks ago
About the Opportunity
">We are seeking an experienced Customer Support Professional to join our team in North Ryde, NSW. As a key member of our support team, you will be responsible for providing first and second-level support services to our customers primarily via email and telephone.
Our ideal candidate will have excellent problem-solving skills and experience working with ERP modules, specifically Pronto Xi. You will work closely with our Professional Services and Business Solutions consultants to deliver exceptional customer outcomes.
Key Responsibilities:
- Triage and review reported issues to ensure timely resolution
- Analyse issues with customers to understand ongoing impacts and provide effective solutions
- Engage with customers via multiple technology methods, including email, phone, and on-site visits
- Document program issues and deployment of fixes to ensure seamless service delivery
Requirements:
To succeed in this role, you will require:
- Excellent communication and problem-solving skills
- Experience working with ERP modules, specifically Pronto Xi
- Ability to work collaboratively as part of a team
- Strong analytical and technical skills
About Us:
Pronto Software is a well-established and mature software development company with over 1500 clients. We offer a hybrid work arrangement, allowing you to find flexibility in your working week while still being part of a friendly and supportive team.
What We Offer:
We offer a competitive salary package, including:
- A base salary range of $80,000 - $110,000 per annum, depending on experience
- Ongoing training and professional development opportunities
- A dynamic and supportive work environment
- The opportunity to work with a leading software development company
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