Digital & Technology, Customer, Design & Innovation

5 days ago

Melbourne, Australia Compass Group Australia Full time

At Levy we pride ourselves on fostering strong client partnerships, creating bespoke food concepts and pioneering designs with a guest-first approach. Our company-wide passion for food shines through menus featuring seasonal delights with a focus on local ingredients. Join us in delivering tailor-made concepts ranging from corporate hospitality to event catering and venue support. Be part of a team driving innovation and excellence in the dynamic world of sports and entertainment.

Showcase your talents across this globally recognised destination for the best of live sport and entertainment including five iconic venues (John Cain Arena, Rod Laver Arena, Margaret Court Arena, Kia Arena and CENTREPIECE).

Leveraging Levy Australia’s cutting-edge, guest-centric approach you will be tasked with delivering legendary experiences for the up to three million guests to hundreds of events the park welcomes each year, including the world’s biggest tennis tournament, the Australian Open. Fast-paced, and no two days the same, you will be responsible for:

- Revolutionise stadium dining with tech-savvy, immersive experiences.
- Lead a creative team to amplify guest satisfaction and drive growth.
- Fuse cutting-edge tech, design, and innovation for a sensory overhaul.
- Redefine hospitality, making our stadium a trendsetting epicentre.

Not only an exciting role, this presents a once in a lifetime opportunity to experience and contribute to the launch of Levy’s first partnership in Australia. Already delivering legendary experiences at iconic events and destinations overseas, including Wimbledon, The US Open and Dodger Stadium, our partnership with M&OP will extend our exposure to the biggest and best and usher in a revolutionary change to the Australian hospitality scene.

**The Position**:

- Craft and execute a tech-driven catering strategy for streamlined customer interaction and efficient food delivery.
- Spearhead customer-focused food design and innovation to create exceptional dining experiences, exceeding stadium expectations.
- Stay ahead of industry trends, incorporating new ideas and technologies to enhance menus, partnerships, and guest experiences.
- Drive measurable results and ROI through digital plans, continuously improving guest satisfaction, loyalty, and revenue based on feedback.

**The Person**:

- Proven track record in developing digital strategies, especially in hospitality or food service, leveraging emerging tech for enhanced engagement and streamlined operations.
- Expertise in culinary design and innovation, collaborating with teams to create dining experiences that exceed customer expectations and reflect brand identity.
- Strong background in cross-functional collaboration, working closely with hospitality, catering, and tech teams for innovation, optimized workflows, and exceptional service.
- In-depth knowledge of industry trends, culinary innovations, and digital advancements. Evaluate potential impacts and identify opportunities for

**The Benefits**:

- Competitive salary and performance-based bonuses.
- Opportunities for professional development and growth.
- A vibrant and dynamic work environment within the exciting world of sports.
- 12 weeks paid parental leave for primary carers.
- Multiple salary packaging options to help your dollar go further.

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