Technology Support Specialist

1 week ago

Melbourne, Australia Culture Amp Full time

**Join us on our mission to make a better world of work.**

Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain talent via cutting-edge research, powerful technology, and the largest employee dataset in the world. The most innovative companies across the globe, such as Salesforce, PwC, KIND, SoulCycle, Celonis and BigCommerce depend on Culture Amp every day.

Culture Amp is backed by 10 years of innovation, leading capital venture funds, and offices in the U.S, U.K, Germany and Australia. Culture Amp is recognized as one of the world’s top private cloud companies by Forbes and one of the most innovative workplace companies by Fast Company.

**How you can help make a better world of work**

As a member of the IT Support Team you will primarily provide an exceptional support experience to our (pretty amazing) people across the globe - creating a positive, reliable, and consistent IT experience that supports and enables everyone to continue to deliver impactful and quality results.

You are passionate about helping people and will be there for them from their day one onboarding, and provide ongoing support for access, software, and hardware ensuring that they have everything they need to do their jobs around the world.

Our team thrives at the intersection of technology and people and is comprised of folks with strong technical, customer service, and communication skills. This role is perfect for someone who has a strong internal drive, like to solve problems, and can define their own priorities, requirements, and goals in a dynamic, fast-paced environment. Less than 10% of all tickets get escalated through to our Engineers so an analytical and logical approach to problem solving is a must.
- Given the in-person support required for this role, it requires someone who can attend our Melbourne (Richmond) office at a minimum of_**_ 4 days per week._**

As part of this team of amazing humans,
- You will_
- Represent Technology to a high standard across all interactions (Internal and external).
- Provide a positive Camper experience through rapid response, troubleshooting, analysis and resolution for all incidents reported; following the standard Incident Management processes, including functional escalation where appropriate.
- Provide high-quality and consistent day-to-day technical response to Campers for access, software, and hardware within the Culture Amp corporate environment.
- Provide support and maintenance activities for general environment, and office-based hardware (Including but not limited to Zoom rooms, cabling, comms rooms, printers, desktop Equipment, peripherals, and periodic audit tasks).
- Facilitate and continually develop the Camper IT Onboarding Sessions ensuring an engaging and positive introduction to IT Support at Culture Amp.
- Manage the Camper lifecycle - administering, supporting and maintaining Access, Enterprise Software, and Camper Hardware within the Culture Amp environment, and ensuring compliance with the applicable security policies through Onboarding, Role Changes, and Offboarding events.
- Manage the IT Asset lifecycle and inventories, working with vendors as appropriate for coordination of delivery, installation, repairs, and returns ensuring Security and Finance compliance expectations are met.
- Contribute to the ongoing success and growth of the team through the identification of enhancements or changes, formalising these into actionable project proposals or process improvement opportunities.
- You have_
- Proven success and a background in Technology Support with a focus on Apple devices, MacOS, and SaaS tooling.
- Demonstrated success in remote and/or hybrid work environments. You have a sense of belonging, even from afar, and are able to manage individual responsibility while being collaborative in a distributed environment. Our team is spread all over the world and we are looking for someone who will not only join, but help grow our team’s culture and sense of community. The users we support are also distributed and we have office hubs in our key regions.
- Ability to multitask and juggle competing priorities. Navigating ambiguity is more of a quest than a blocker or challenge.
- You are_
- Empathetic, and this helps you align with people in times of high stress.
- Curious and have an appetite to learn new skills and tools.
- Self driven - You find value in the work you do because of the impact it has on people in the company. This makes even the boring or tedious parts of our work feel worth doing.
- Well versed in the hard-skills required to provide a great support experience. These aren’t only technical - i.e. the ability to communicate clearly, structure interactions in a way that provides a journey and understand

  • IT Technology Specialist

    7 days ago

    Melbourne, Victoria, Australia Technology People Australia Full time

    IT Desktop Support/Service Desk Specialist – Permanent – Melbourne CBD Our client is a global market leader in their industry and are currently seeking a highly skilled IT Support/Service Desk Specialist to join their team based in Melbourne CBD. As a Level 2-3 IT Technology Specialist, you'll primarily focus on providing desktop support to professionals...

  • IT Technology Specialist

    7 days ago

    Melbourne, Australia Technology People Australia Full time

    IT Desktop & Network Support - Initial 3-month contract - Melbourne CBD Our client is a global market leader in their industry and is currently seeking a talented IT Desktop / Network Support Specialist to join their team based in Melbourne CBD. In the role of IT Technology Specialist (Level 2-3), your primary responsibilities will involve providing...

  • IT Technology Specialist

    7 days ago

    Melbourne, Victoria, Australia Technology People Australia Full time

    IT Desktop & Network Support - Initial 3-month contract - Melbourne CBDOur client is a global market leader in their industry and is currently seeking a talented IT Desktop / Network Support Specialist to join their team based in Melbourne CBD.In the role of IT Technology Specialist (Level 2-3), your primary responsibilities will involve providing Desktop...

  • Technology Support Specialist

    1 week ago

    Melbourne, Australia Frazer Tremble Executive Full time

    Permanent Role | On-Site With Offices In Melbourne - Work Alongside A Dynamic & Progressive Team - Utilise Your Skills Across CISCO, Office 365 & Sharepoint Our client is a national professional services firm with offices across Australia. They prioritise a dynamic, friendly, and professional work environment, dedicated to delivering value to clients. Their...

  • AVC Technology IT Support Specialist

    7 days ago

    Melbourne, Victoria, Australia State Government of Victoria, Australia Full time

    • A rewarding chance to be part of a vibrant team assisting with in-court technology in Victoria's legal system.• Audio Visual Communication (AVC) Technology is looking for an IT Support Specialist experienced in Active Directory, network management, server operations, application handling, packaging, and SOE deployment.• Permanent full-time role as a...

  • Technology Training

    3 weeks ago

    Melbourne, Australia u&u Recruitment Partners Full time

    u&u are partnering with a large, market leading Corporate Law Firm with a national presence, to recruit a service-oriented Technology Training & Support Specialist to join their corporate services team. This is a permanent position based in Melbourne CBD. Our client is offering up to $120,000 package, based on experience, along with health and well-being...

  • IT Specialist Technician

    2 months ago

    Melbourne, Australia OZCOM TECHNOLOGY GROUP Full time

    **IT SPECIALIST TECHNICIAN** **Position Details** Ozcom Technology Group is seeking several IT Specialist Technicians on contracts (part-time or full time positions available) to deliver ICT support services to various Government schools throughout Victoria. (metro and regional). As an IT Specialist Technician, you will be required to help schools to manage...

  • Technology Procurement Specialist

    1 week ago

    Melbourne, Australia Six Degrees Executive Full time

    Location: - Melbourne- Job Type: - Temporary- Salary: - Daily rate on offer- Contact: - Carl Stephen**Technology Procurement Specialist** - Contract (3 months +) with potential for permanency. Great opportunity to join the team at one of Australia's most iconic retailers, where innovation, customer satisfaction, and cutting-edge technology intersect. We are...

  • Technology Delivery Specialist

    2 months ago

    Melbourne, Australia Hudson Australia Full time

    We are seeking a **Technology Delivery Specialist** for a 3-year contract**. **The primary focus of the Technology Delivery Specialist is to ensure all IT services, projects, and enhancements under the "IT Operations" stream get delivered and governed in a timely cost-effective manner with the highest quality. The Technology Delivery Specialist will oversee...

  • Technology Delivery Specialist

    7 days ago

    Melbourne, Victoria, Australia Hudson Australia Full time

    We are seeking a Technology Delivery Specialist for a 3-year contract. The primary focus of the Technology Delivery Specialist is to ensure all IT services, projects, and enhancements under the "IT Operations" stream get delivered and governed in a timely cost-effective manner with the highest quality. The Technology Delivery Specialist will oversee and...

  • Marketing Technology Specialist

    2 weeks ago

    Melbourne, Australia Rinnai Australia Full time

    **Global Leader in Hot Water & HVAC products**: - ** Great team culture and hybrid work environment**: - ** Opportunity for personal growth and development** Welcome to **Rinnai Australia.** A market leader in hot water, heating, air conditioning and renewable energy appliances for both commercial and domestic markets. Our people are at the heart of...

  • Information Technology Support Specialist

    3 weeks ago

    Melbourne, Australia AXS Full time

    **JOB TITLE: IT Support Specialist, Australia** **REPORTS TO: Managing Director, ANZ** **LOCATION: Melbourne, Australia** **Who we are** AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events - from concerts and festivals to sports and theater - at some of the most iconic venues in...

  • Technology Risk Specialist

    7 days ago

    Melbourne, Victoria, Australia IAG New Zealand Full time

    READY FOR ANYTHINGAt IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a 'ready for anything' mindset that sets the tone for positive actions and positive outcomes. We put heart...

  • Specialist Support Coordinator

    4 weeks ago

    West Melbourne, Australia Gateways Support Services Full time

    **Specialist Support Coordinator**: - Volunteer / Charity / Community - Support Services - VIC Other - Contract 8/2/2024 - West Melbourne location - 6 month contract opportunity - Generous hourly rate and salary packaging available - Bi-monthly external clinical supervision and training opportunities - West Melbourne location - 6 month contract...

  • Specialist Support Coordinator

    2 weeks ago

    West Melbourne, Australia Gateways Support Services Full time

    **Specialist Support Coordinator**: - Volunteer / Charity / Community - Support Services - VIC Other - Contract 23/2/2024 - West Melbourne location - 6 month contract opportunity - Generous hourly rate and salary packaging available - Bi-monthly external clinical supervision and training opportunities - West Melbourne location - 6 month contract...

  • Specialist Support Coordinator

    4 weeks ago

    West Melbourne, Australia Gateways Support Services Full time

    West Melbourne location - 6 month contract opportunity - Generous hourly rate and salary packaging available - Bi-monthly external clinical supervision and training opportunities - West Melbourne location - 6 month contract opportunity - Generous hourly rate and salary packaging available - Bi-monthly external clinical supervision and training...

  • Technology Support Specialist

    7 days ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Join us on our mission to make a better world of work.Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Marketing Technology Specialist

    7 days ago

    Melbourne, Victoria, Australia Rinnai Australia Full time

    Global Leader in Hot Water & HVAC products: Great team culture and hybrid work environment:- Opportunity for personal growth and developmentWelcome to Rinnai Australia. A market leader in hot water, heating, air conditioning and renewable energy appliances for both commercial and domestic markets. Our people are at the heart of everything we do, and we...

  • Specialist Support Coordinator

    7 days ago

    West Melbourne, Victoria, Australia Gateways Support Services Full time

    Specialist Support Coordinator: Volunteer / Charity / Community Support Services VIC Other Contract23/2/202 West Melbourne location 6 month contract opportunity Generous hourly rate and salary packaging available Bimonthly external clinical supervision and training opportunities West Melbourne location 6 month contract opportunity Generous hourly rate and...

  • Technology Support Specialist

    7 days ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Join us on our mission to make a better world of work.Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...