Head of Customer and Service Insights

3 weeks ago

Docklands, Australia Medibank Full time

**Your career in healthcare made **_personal_**

At Medibank we’ve recently unified our health services under one brand - **Amplar Health.**

With over 1000 employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health.

**The Opportunity**

As a key leader in the Amplar Health Operations team, this transformational role certainly has some impact - ultimately leading our analytical insights to become a leading data driven healthcare company.

Leveraging our deep data sets you will lead a highly diverse team to create unique insights into operational performance (alongside our executives and leaders), creating value for our exceptional referrers and funders and identifying continuous improvement opportunities. This will extend to uplifting the insights capability of our leaders as well as developing metrics and a roadmap to address any data technology advancements that will be required.

**About You**

Using your se**nior level analytics and insights experience**, this role suits a leader with significant operational knowledge within the healthcare sector. You will need to have a track record in leading change programs, involving significant process change.

**Our much-loved Perks**
- Our 2030 vision is to be the healthiest workplace in Australia - so we embrace a healthier way of working by providing you with flexibility in how, when and where you conduct your work. As such, this role has lots of freedom to work from home.
- Access to easily book appointments with trusted professionals across health and wellness fields via the employee “Feel Good” health hub - you have to see it to believe it
- Amplar encourages all parents to take an active role in childcare -and offer 14 weeks paid parental leave
- Impressive, 35% subsidised Medibank/ahm health insurance (which can also include your pets, cars, upcoming travel, and house) Right now, our employees also have a 25% discount on travel insurance.

We celebrate diversity of thought because we want to make better decisions for our customers and our people. As we work towards our goal of making health personal, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders.

We’re also committed to supporting better accessibility for our customers and our people. We encourage you to talk to us about any adjustment or additional support you may require.

Employees in face-to-face healthcare roles will be required to be fully vaccinated for COVID-19 as a condition of employment.

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