Customer Service Specialist

7 days ago

Docklands, Australia Medibank Full time

**About ahm**
Simple, easy and affordable. That’s our mission for health insurance.

We take a straightforward approach to creating positive experiences for our customers. So, our people are straightforward too. We are people who care about delivery, we like disruptive ideas and challenging what is considered ‘normal’. We work flexibly, and look after our health and wellbeing - it helps us be at our best.
If you have passion for driving results, a strategic mindset, and a love of innovation, now is the time to join ahm.

**The role..**

We want to make life easy for our members, so we are looking for fun and personable individuals to join our team as a Customer Service Specialist working in our inbound call centre, with the luxury of working from home or in the office.

We are self-service educators looking for customer-obsessed people who have a passion for providing that quality customer service experience and making insurance simple. Every call you take will be a unique experience, our customers, their needs are diverse. You’ll need to adapt to suit the individual needs, styles and preferences of our customers
- no two interactions will be the same.

Don’t stress about needing to know the ins and outs of health insurance, we will get you up to speed with great on-the-job training that runs for 10 weeks.

This is a full-time permanent position. You will be working on a rotating roster anywhere between the hours of 9am and 6:30pm (AEST) across Monday to Friday (no weekend work.bonus) This role is predominantly working from home with the flexibility to go into the head office when required.

**So, who is ahm. (the awesome company you will work for)**

Simple, easy and affordable. What more could you want? That’s our mission for health insurance. When our members are good, life is good

We take a straight forward approach to private health insurance to make life simple. We are people who care about delivery first and fancy titles second.

If you have a passion for delivering great customer service skills and a love of innovation, now is the time to join ahm, the fastest-growing health insurance brand in Australia.
- The ability to draw from their own customer experiences to have an awareness and understanding of what great customer service is.
- Live and breathe our tone of voice, ensuring they have high communication skills and can adapt their style to a variety of customer profiles.
- Use their skills to quickly build rapport and convey empathy to support our customers in the moments where they need us. At times this may include complaint handling.
- Digital savvy skills; they upkeep their skillset and pride themselves on their ability to support our members navigating self-service.
- They recognise that culture isn’t just one person’s job to do, but will live and breathe it and look for more ways to cultivate it, every day.
- Have a willingness to learn and to share insights whilst retaining and relaying information taught.
- A proactive approach in identifying pain points and/or opportunities to improve the customer or employee experience.
- They approach problem solving with creative, out-of-the-box thinking.
- Self-awareness and draw upon their resilience when needed.
- A eagerness to be adaptive in an ever-changing environment.

**What We Offer**

Be part of a supportive, tight-knit team where your aim is to build & maintain relationships with New and Existing members of ahm health insurance by providing exceptional customer service.

In return for your hard work we offer a great remuneration package and a range of fantastic benefits including an incentives program. Furthermore, we take the health and wellbeing of our employees seriously encouraging wellbeing at all levels of life.

You will have a reliable and fast broadband service (NBN or ADSL) & be confident in using various IT software. All necessary equipment for the role will be provided by ahm.

**_Please note: Assessment Centres will be taking place between Tuesday 27th June and Thursday 29th June. The start date for this role will be Monday 31st of July and full attendance is required for your 10 weeks of training._**

**A career with us**

All employees who may attend a worksite or any face-to-face work-related activity will be required to be fully vaccinated for COVID-19 as a condition of employment.

**To start small and impact bigger.

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