Customer Support Officer

1 month ago


Sydney, Australia NSW Government -Department of Customer Service Full time

**Customer Support Officer - Medical Suites**
- Fulltime ongoing role based in Darlinghurst (in-office role - 5 days per week)
- Clerk grade 3/4 Salary ranging from $75,992 - $83,211 base per annum plus super
- Closing date Wednesday 26th April 2023 (09:59AM)

**About the Role**:
***The NSW Personal Injury Commission (Commission) is looking for a Customer Support Officer to join our team.

The Customer Support Officer will provide ongoing reception and administrative support to the Commission’s Medical Suites which include visiting Medical Assessors (doctors), Commission users (workers and claimants) and Commission staff.

The key focus of this role is to maintain relationships with Medical Assessors and to facilitate the efficient meet, greet and processing of Commission users to the Suites.

**About Us**

***The Personal Injury Commission (Commission) resolves disputes between people injured in motor accidents and workplaces in NSW, insurers and employers.

The Commission is an independent statutory tribunal within the New South Wales justice system, committed to providing a transparent and independent dispute resolution service.

Resolving disputes justly and efficiently in the shortest time frame is a priority for the Commission. We work with all parties (injured persons, insurers, and employers, where relevant) to discuss ways of achieving this.

The Commission exercises functions in two divisions - the Motor Accidents Division and the Workers Compensation Division.

You can read more about the PIC here.

**In this Role you will**:

- Provide a range of quality support and customer service to medical assessors and Commission users who visit the medical suites.
- Provide administrative support services to ensure correspondence, schedules and records are responded to accurately and promptly to support the effective operation of the team/unit.
- Act as the point of contact for medical assessors and Commission users to ensure the effective flow of information and resolution of issues in a timely manner.
- Assist in the development, implementation and review of practices, procedures and protocols to support continuous improvement.
- Assist in the development of an effective knowledge base and other initiatives to improve capability within the team and support a culture of collaboration.
- Identify and escalating potential risks and issues, including suspected corrupt conduct, to support risk mitigation.
- Maintaining medical suites facilities in accordance with current procedures and guidelines.
- Participating in our program of continuous improvement and learning.

**To be successful in this role you will demonstrate**:

- A collaborator who thrives in a supportive team environment
- Experienced in customer service, medical practice reception and customer management systems.
- Passionate about providing first class customer service.
- Can think outside the box to solve complex problems.
- Meticulous and process driven.

If you have any further questions, please contact John Barlow, Senior Medical Panel Officer on02 9219 3242.

**What we need from you**:
A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

Salary Grade 3/4, with the base salary for this role starting at $75992 base plus superannuation

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process



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