Technical Systems Support Officer

4 weeks ago

Sydney, Australia NSW Government -Department of Customer Service Full time

**Technical Systems Support Officer**

**Employment Type**:Ongoing role
**Location(s)**:Sydney (flexible working arrangements available)

**Do you want to **
- Provide moderate complexity troubleshooting support to users
- Make an impact to the lives of 8 million+ people in NSW
- Work in an inclusive and flexible hybrid-environment with endless opportunities to grow

**Yes? Then this role is for you**

As a Technical Systems Support Officer you will provide support to users, test functionality and processes, troubleshoot and resolve issues, and implement new services across Births Deaths & Marriages’ Information Communication Technology (ICT) environment.

**Your day-to-day responsibilities will include**:

- Utilising appropriate tools and methods to address user support queries and return user’s ICT systems and networks to optimum efficiency
- Managing set-up activities for ICT devices and systems, and monitor their performance to limit or prevent loss of service to end users
- Developing and maintaining up-to-date knowledge of industry practices and technologies so you can contribute to the identification of ways to improve efficiency and reliability of products and services and to support the continued integrity of the services
- Ensuring sensitive issues, imminent risks, or security breaches are reported to ensure corrective action can be taken
- Create and maintain support documentation to assist in restoring services and reduce the impact of unplanned outages
- Excellent problem solving, customer service, communication skills, and an attention to detail
- Willingness to upskill and work with multiple teams within BDM and DCS
- The ability to effectively prioritise, manage multiple tasks at once, and understand the importance of meeting our delivery standards
- The understanding of how to handle confidential and personal information within organisational and legislative requirements
- Collaborative teamwork: able to work part of a team to meet service benchmarks and provide best practice customer service
- The ability to adapt and pivot across multiple areas of your role when required
- A commitment to BDM’s vision and mission, model our organisational values, and collaboratively create and generate service experiences that deliver timely quality outcomes for customers

**Why work for us?**

There are lots of reasons why a role with us is rewarding - working with us gives you:

- The opportunity for meaningful work that matters to all of us in NSW
- Hybrid working, compressed hours and generous leave conditions, so you can make time for what counts
- Much more than just a job, you can build a career here
- Unmatched opportunities for growth and development

You can visit here to find out what it means to work for us.

**We can’t wait to meet you**

If you’d like to know more, you can view the full role description here.

Salary grade 5/6, with the base salary for this role starting at $89,707 plus superannuation.

**Closing date**:Sunday 12th February 2023 at 9:59am.

**A talent pool may be created for future ongoing, temporary and part-time roles, and is valid for 18 months.**

**You belong here**

We are committed to diversity, inclusion, and new ways of working - we have 8 million+ reasons to care and want our workforce to represent the community that we work for. You can view our full diversity and inclusion statement here.

**About us**

NSW Registry of Births Deaths & Marriages was established in 1856 to maintain registers necessary for the purposes of recording legislated Life Events in the state of New South Wales. We meet the varied and valid needs of our customers by providing a range of certificates, products, and information services.

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