Support Officer, Tech Design and Dev

2 weeks ago

Sydney, Australia NSW Government -Department of Customer Service Full time

**Support Officer, Tech Design and Dev, Ongoing, Sydney**

The Department of Customer Service is looking for a Support Officer, Technical Design and Development to join our growing team

**Benefits**
- Fantastic Ongoing opportunity.
- Salary range: $75,992 - $83,211+ super, commensurate with experience.
- State of the art offices in Sydney CBD or Parramatta
- Excellent career development and learning development opportunities.

**About Us**

DCS is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better.

DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW.

This role is an exciting opportunity to work with the broader Customer Engagement team, focusing on business automation and the customer experience uplift for 16k + customers. More specifically, this role will play a significant part in managing site deployments, refurbishments and relocations for over 140 ServiceNSW points of presence across NSW. The team facilitates a high level of expertise on various technologies and looks after the Endpoint Lifecycle Management Process.

**Your responsibilities will include**
- Provide project and operational support, including monitoring and reporting on project plans, milestones, and deliverables to ensure time, cost, and quality indicators are in line with approved project plans
- Update and collate documentation and records regarding relevant issues, policies and practices to ensure the delivery of projects complies with the agreed project management methodology
- Undertake basic research and analysis in assigned project areas and contribute to the preparation of project briefs to support informed decision making and planning
- Assist the team in completing tasks and implementing project plans to ensure achievement of the agreed outcomes
- Communicate with relevant stakeholders to provide updates regarding project status and implementation issues
- Provide a range of secretarial and administrative services, including coordinating committee meetings and preparing papers

***About you**
- Passionate about providing first-class customer service.
- Can-do attitude with a strong work ethic and the ability to work independently and as part of a team.
- Customer focus - we strive to deliver a responsive, timely, and high-quality service to meet our customer’s needs.
- A talented communicator who can explain complex concepts in an easy to understand way.
- Attention to detail with a systematic approach to troubleshooting.
- ServiceNow experience.
- Have strong communication, collaboration and coordination skills, with demonstrated experience working with stakeholders at all levels.
- Excellent organisational and administrative skills, preferably with prior experience in supporting a busy executive.
- Have proven high level of attention to detail and the ability to develop, maintain and update administrative practices, systems, and procedures to improve efficiency and service delivery.
- Be flexible and adaptable to changing priorities and work under pressure in a fast-paced, high volume work environment.

***If you want to be part of this forward-thinking, innovative team that thrives in challenging the status quo, we would love to hear from you**

***What we need from you**

Salary Grade 3/4, with the base salary for this role starting at $75992 base plus superannuation

**Closing Date: Friday 17th March 10am**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

  • D365 CRM Techno/ Functional Consultant

    24 hours ago

    Sydney, Australia Wild Tech Full time

    -17 May 2024 **Location**:Sydney / Hybrid role **Perm role** **About Us**: Wild Tech is a dynamic and rapidly expanding technology company specializing in cutting-edge solutions powered by NetSuite, Microsoft, Oracle, and SAP products. We pride ourselves on our commitment to innovation, client satisfaction, and fostering a culture of continuous growth. As...

  • Solution Designer

    4 weeks ago

    Sydney, Australia Pyramid Global Technologies Full time

    About the job Solution Designer / Sr. Dev Databricks Must have skills: In-depth knowledge and hands-on experience in designing solutions in Azure./Databricks services. Knowledge and experience in Databricks with Pyspark. Experience in designing data ingestion, data processing and analytical pipelines for big data, relational databases,...

  • Lead UX Designer

    4 weeks ago

    Sydney, Australia Firesoft People Full time

    **Senior or Lead UX Designer sought to join a top-level sports-tech company that manages digital content for the highest level of football in Australia & globally - $150K + Super + hardware allowance & flexible remote working.** **The Role**: You will lead the company's design capability, allowing a streamless process to combine stadium & digital access to...

  • Sales Manager

    1 month ago

    Sydney, Australia AMICI Tech Full time

    Sydney, Australia, Full Time, Part Time or Contractor. AMICI Tech is a young fast-growing Australian company with a social purpose which runs background checks. The sales manager will champion our company values in front of potential and existing clients and will expand our client based in all Australia. We are looking for an experienced and goal driven...

  • Tech BA

    4 weeks ago

    Sydney, Australia Pyramid Global Technologies Full time

    About the job Tech BA Job Overview: Technical Business analyst Roles and responsibilities: Provide input into technical impact and gap analysis, design and research, working as part of a technical capability team in one or more missions to enable mission design and delivery, and as part of capacity planning and lifecycle management...

  • Sales Manager

    4 weeks ago

    Sydney, Australia AMICI Tech Full time

    Sydney, Australia, Full Time, Part Time or Contractor. AMICI Tech is a young fast-growing Australian company with a social purpose which runs background checks. The sales manager will champion our company values in front of potential and existing clients and will expand our client based in all Australia. We are looking for an experienced and goal driven...

  • Ms D365 CRM Functional Consultant

    24 hours ago

    Sydney, Australia Wild Tech Full time

    -17 May 2024 Location: Sydney Role: Hybrid **Job Type**: Permanent Benefits: Flexible Hybrid work model **What’s on offer at Wild Tech?** A salary package commensurate with your experience. We support several technology solutions so the opportunity to expand your knowledge into other solutions is endless. We are also looking for people to participate...

  • Microsoft Dynamics 365 Consultant

    4 weeks ago

    Sydney, Australia Wild Tech Full time

    **Wild-Tech** **MS D365 CONSULTANT NEEDED** Location: Sydney Role: Hybrid **Job Type**: Permanent Salary approx: AU$90,000.00 - AU$120,000.00 per annum Benefits: Flexible Hybrid work model Monday to Friday Microsoft Dynamics 365: 3 years (preferred) Azure: 2 years (preferred) Work Authorization: Australia (required) / Australian work rights...

  • Datastage Tech Lead

    1 month ago

    Sydney, Australia INGRITY Full time

    Seeking a skilled and experienced **DataStage Tech Lead **to join our dynamic team. If you are passionate about data, possess strong analytical skills, and have hands-on experience with DataStage, we want to hear from you! **About INGRITY** We are a fast-growing, progressive Sydney-based data & analytics company. We service many big brands in the...

  • Tech Support Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Aquent Full time

    Reputable Software company looking for a tech Support Engineer to join their team on a 12-month contractRequirements:Good experience with relational databases (e.g. MySQL, Oracle). Experience needed includes effectively querying tables, indexing, managing data/data manipulation and proven demonstrable ability to tune SQL queriesGood experience administering...

  • Tech Lead

    1 month ago

    Sydney, Australia Perigon Group Full time

    CRM Tech Lead - Dynamics 365 - Sydney - Permanent Role - $150k -$170k Package Including Super **The Role**: - A large Financial Organisation is looking for a CRM Tech Lead - to manage and implement Dynamics 365 on a Permanent Basis - Sydney - Permanent Role - $150 - $170k Package including Super **Your Responsibilities**: - The Technical Lead will be...

  • .NET Tech Lead

    7 days ago

    Sydney, Australia TheDriveGroup Full time

    Long Term Rolling Contract & Perm Opportunities - Flexible Hours Hybrid Workimg - High Performance / Public Facing Web & Mobile Applications! **Your New Company** This ethical and green tech company is seeking a new Tech Lead join their high-performing team, whether as a permanent employee or contractor. Working in a hybrid model with one day in the...

  • Ansible Tech Lead

    4 weeks ago

    Sydney, Australia Karlka Recruiting Group Full time

    Contract until 01/10/2023 - Federal Government Agency - ACT, MEL, BNE & SYD Locations **About the company** Karlka Recruiting Group has partnered with a **Federal Government Agency** to engage an Ansible Tech Lead. ***This position is located in their busy ACT, MEL, BNE & SYD ***offices for an initial **contract until 01/10/2023 + **Possible 3 x 6 months...

  • Ict Account Manager

    4 weeks ago

    North Sydney, Australia Tech Mahindra Full time

    **Designation / Job title**:ICT Account Manager - 225211 / Account Manager** **Primary or Mandatory skills: - ** - Strong leadership capabilities, with a proven track record of driving revenue growth & margin improvement for strategic accounts - Experience working for software services firm with leading the Account Management function, especially for...

  • UI Designer

    6 days ago

    Sydney, Australia TheDriveGroup Full time

    Work within a fun and dynamic team. - Hybrid working with 1-2 days in the office! - Continuous support from the best to increase your design skills. **Mid-Level UI Designer** We are working exclusively with a digital international agency looking to add a passionate UI Designer to their team. Work with high-end brands helping gain an edge in the digital...

  • Accounts Administration

    1 month ago

    Sydney, Australia Norwest Recruitment Full time

    **Accounts Administration & Office Support** - **Perfect Part Time hours**: - **Homebush with onsite parking**: - **$35 per hour** Are you looking for a company that offers support, mentoring and a culture that will have you there for years? From footy tipping to listening to the best dad jokes out, the team will make sure you feel welcomed the day you...

  • Service Designer

    4 weeks ago

    Sydney, Australia Lookahead Search Full time

    Daily rate from $125 - $150 per hour - 12 month contract with possible 1 x 12 month extension - Offices in Canberra, Sydney and Melbourne with option of remote **The role** This Federal Government Department is seeking multiple Service Designers to design and deliver new experiences and improved outcomes for customers across a wide range of digital...

  • Tech Support Engineer

    2 weeks ago

    Sydney, Australia Aquent Full time

    Reputable Software company looking for a tech Support Engineer to join their team on a 12-month contract! Requirements: Good experience with relational databases (e.g. MySQL, Oracle). Experience needed includes effectively querying tables, indexing, managing data/data manipulation and proven demonstrable ability to tune SQL queries Good experience...

  • Datastage Tech Lead

    4 weeks ago

    Sydney, Australia Delivery Centric Technologies Full time

    **Job description** **Role: DataStage Tech Lead** Hello Folks, We are looking for passionate professionals who are passionate about their job and want to make a difference with their consulting and solutioning skills, who are ready to take challenges and test their skills to provide the best solutions. We are currently looking for the below roles **About...

  • School Learning Support Officer

    6 days ago

    Sydney, Australia NSW Government -School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...