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Customer and Office Support Officer

9 months ago

Sydney, Australia Gateway Synergy Recruitment Full time

Very strong SME medical consumables company growing rapidly
- Epping location, experience in admin and customer service role preferred
- Stable career path, proficiency in Microsoft Office needed

**The Company**
A National SME medical company with head offices in Sydney selling medical equipment into a variety of platforms and channels both privately and publicly.

**The Position**
An exciting opportunity has become available for an experienced National Business Development Manager to join the Sales Team. As the National Business Development Manager you will be responsible for new business generation, maintaining and growing product portfolio nationally, developing existing client base, building and developing corporate account network across targeted industries, and driving relationships between end users and distribution networks.

**The Role**

**The key focus areas of the role include**:

- Provide assistance to Sales and Operations team
- Entering and following up quotations
- Processing daily sales orders
- Preparing dispatch paperwork for Sales Sample Orders
- Processing internal and external sample requests
- Inbound telephone enquiries to support Sales team
- Day to day admin duties. (data entry, word processing, filing etc)
- Handling all aspects of a customer's interaction including sales, warranties and return goods
- Provide high level administrative support and customer service both internally and externally
- Create a positive relationship in all customer interactions, maintaining a professional and friendly manner and ensuring customer satisfaction as a priority
- Acknowledge, resolve and record customer complaints and escalate any unresolved issues
- Undertake routine system searches, input and extract data using available computer systems
- Must be proficient with verbal and written communication and have a can do attitude
- Be proficient Window Office - Word & Excel
- Have professional and friendly telephone manner
- Have high attention to detail
- Be extremely well organised
- Have the ability to work independently and as part of a team
- Be someone who wants a stable career path

**“OPENING THE GATEWAY BETWEEN TALENT & OPPORTUNITY”