Claims Manager

4 weeks ago

Sydney Inner Suburbs, Australia Suncorp Group Full time

**Join Our Team as a Claims Manager**

Are you ready to embark on an exciting career journey with one of the industry leaders in Insurance? We're on the lookout for a Claims Manager to become a valuable addition to our dynamic team on a permanent full-time basis.

Start date of this role is **Monday 18**th** March 2024**. The role offers flexible working arrangements with a 50-50 split between office based & work from home. You will be required to work full-time in the office for the first 7 weeks while you are in training to ensure you are set up for success.

**Why Choose Suncorp Group?**

At Suncorp Group, we're not just about business; we're about making a real difference in people's lives and the communities they call home. Few roles within our organization are as foundational in achieving this mission as our Claims teams. They provide unwavering support and empathy to customers during their most challenging moments, all while working tirelessly to help them regain control of their lives.

**What you’ll do**
- Be the primary point of contact for customers who have experienced loss or damage to their property, and pro-actively provide progress updates as to claim progression
- Provide case management; maintain a portfolio of new and existing home claims
- Cost management through liaising with assessors and external vendors
- Advise customers of their policy entitlements and explain the claims and repair processes as required
- Meeting Key Results metrics, which are in line with overall business objectives
- Have quality conversations with our customers to explain the claims process, claim outcomes and offer support throughout the claim life.

**What you’ll bring**
- Ability to demonstrate compassion and empathy for the customer.
- Strong commitment and a high degree of integrity to help meet and exceed customer expectations.
- Excellent verbal communication skills - listen, build rapport, communicate complex issues.
- Time management skills and a strong attention to detail.
- Adaptable and responsive to a continuously changing environment.
- To be resilient and have an ability to positively manage difficult situations.

**_As these roles require the ability to work from home you will need:_**

An ergonomic set up, a phone line (landline), internet connection, a computer/laptop, dual monitors, a webcam, a mouse, and a quiet area where you will not be disturbed during work hours.

If you do not have all these already you will need to have them by your first day.

**What we can offer you**

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

- **Employee discounts and rewards - **exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- **Study support** - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- **Parental Leave** - All permanent employees who are primary carers are offered 20 weeks parental leave.
- **Wellness** - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

**Our Culture**

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.

**Advertised**: 05 Feb 2024 AUS Eastern Daylight Time
**Applications close**: 18 Feb 2024 AUS Eastern Daylight Time

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