Claims Relationship Manager

1 week ago


Sydney Inner Suburbs, Australia Suncorp Group Full time

Flexible work arrangements/Bonus scheme/Discounted Insurance products:


  • Build and maintain strategic relationships with our key brokers and customers:
-
Work across our Motor and Commercial Property & Specialty Claims teams (including Events)
You will be responsible for building and maintaining strategic relationships with our key brokers.

You'll be able to articulate the Commercial Claims strategy and advocate for our claims service and processes. You'll provide the link between our claims service and the intermediated market.

With a clear focus on making Vero easy to do business with, CRMs will gather competitor information using our strategic relationships enabling Vero to differentiate itself.


What you'll do

  • Build an understanding of individual brokers with a view to developing bespoke claims solutions for key broking partners.
  • Compliance with a visitation plan as agreed with premium brokers
  • Build and maintain excellent customer relationships to assist in driving us to the position of providing "Best in Market" claims service
  • Work closely with the SRM, BDM and Underwriting teams to advocate for and promote our claims service
  • Acting as a reference point for key Brokers/Advisors and the business in the development of our claims proposition
  • Deliver a suite of reporting for Brokers and Advisors on a regular basis
  • Support our key brokers on Complex claims issues
  • Be heavily involved in the resolution of escalated claims

What you'll bring

  • Proven experience working face to face with the intermediated broking market
  • Extensive Knowledge of the Insurance industry direct and intermediated
  • Proven operational Claims management experience
  • Extensive Stakeholder management
  • A strong ability to influence without authority

What we offer you

  • Discounts of up to 25% on our various Insurance, Banking & Superannuation products
  • Flexible working environment and arrangements; genuine focus on worklife balance
  • Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing)
  • We offer support and various programs for our people: (Employee Assistance Program (EAP), Referral Program ($1000), Facilities for nursing mothers, Years of Service Recognition)

About Vero


As a leading intermediated general and specialist insurer, part of the Suncorp Network, we're here to make insurance mean more for our customers.

That means we do what really matters to make insurance more useful and more relevant to help Australian Insurance Brokers feel more confident.

We create value for our customers and business partners by making it easier to do business. It's our people that make us different, because they're genuinely passionate about improving the financial wellbeing of Australians.

  • At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved and respected for their perspectives and contribution._

Advertised: 31 Mar 2023 AUS Eastern Daylight Time

Applications close: 28 Apr 2023 AUS Eastern Standard Time

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