Claims Advisor

3 weeks ago

Sydney Inner Suburbs, Australia Suncorp Group Full time

Suncorp Group is all about making a difference for people and the communities they call home. Our Claims Advisors play an important role within the business, positively impacting the quality of life for people who have suffered personal injuries. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path.

The role manages a portfolio of claims for _workers with highest needs._ These claims are of a complex nature and require continued collaboration with internal and external stakeholders. You will also be able to effectively manage all aspects of each claim whilst keeping in the restraints of the NSW legislation.

This is a full-time, permanent role based in Sydney or Newcastle.

**What you’ll do**
- Manage a portfolio of Personal Injury Claims, where you are responsible for dealing with the sensitivities surrounding complex injuries, sustained by workers
- Accurately review and assess claims, ensuring injured workers received their correct entitlements
- Communicate in a clear and concise approach with all key stakeholders.
- Manage workflow to ensure that all activities are completed within applicable timeframes
- Proactively collaborate with internal support and external stakeholders to ensure proactive Case Management.
- Provide an excellent level of customer service to the legislative authority, employers and injured workers.
- Deliver base practice outcomes in line with current legislation, timely responses and efficiency in processing.

**What you’ll bring**
- Experience with Workers Compensation Claims, Portfolio Claims management and/or an allied health background.
- Strong team player with a proven track record of providing excellent customer service
- Exceptional listening and communication skills in a high-volume work environment.
- Strong analytical or Quality Assurance focus
- Focused attention to detail and accurate reporting skills
- Ability to demonstrate compassion and empathy for the customer
- Proven ability to build rapport with customers and key partners
- Ability to interpret complex information and respond by developing appropriate actions
- High standard of written and verbal communication skills
- Effective time management skills with the ability to adhere to strict timeframes
- High level of resilience and ability to manage complex, sensitive and challenging matters
- Guidewire experience would be highly regarded but not essential.

**What we can offer you**
- Discounts and offers on a range of retail favourite stores as well as banking and insurance products.
- A range of flexible working and leave options
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.
- Invest in your brighter future with ongoing study support and career development programs.
- Give back to our communities with payroll giving, donation matching and paid volunteer leave.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here.

**Why you’ll love working with us**

For over 100 years Suncorp Group has been driven by our guiding Purpose - to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility - to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in insurance, the Suncorp Group family provide our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We’re excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.

**Advertised**: 30 Aug 2023 AUS Eastern Standard Time
**Applications close**:

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