Claims Advisor

2 weeks ago

Sydney Inner Suburbs, Australia Suncorp Group Full time

The CTP Claims team currently have exciting opportunities available for experienced **Claims Advisors in the statutory benefits team. **This busy and varied role will see you managing a portfolio of claims where you will be investigating the liability situation, gathering, and analysing medical and rehabilitation data and assisting our customers on their recovery journey.

The customers you are assisting will be those that have _sustained non-threshold injuries._

This is a 12-month max term contract, based in either Sydney or Newcastle and will be a hybrid working model.

**What you’ll do**
- Proactively manage a portfolio of claims in accordance with legislative, regulatory and procedural guidelines to achieve cost effective and timely claim resolutions.
- Obtaining and reviewing medical, financial, investigative and rehabilitation reports.
- Liaising with customers, medical provider, employers and solicitors.
- Ensuring legislative compliance timeframes are met in conjunction with ongoing review of medical, financial investigative and rehabilitation reports
- Adopting appropriate strategies are observed to resolve claims cost effectively
- Ensuring early access to appropriate rehabilitation so that injured customers can achieve optimal recovery from their injuries
- Providing an excellent level of customer service to all stakeholders.

**What you’ll bring**
- Claims experience, in particular CTP or Workers Compensation preferred
- A high level of emotional intelligence is required
- Tertiary qualifications, including Legal, Allied Health or Insurance would be advantageous
- Excellent analytical skills and technical skills
- High attention to detail
- Pro-active and energetic team player
- Highest professional approach to all aspects of claims handling
- Excellent verbal communication skills and the ability to listen, build rapport, communicate complex information and negotiate with a variety of internal and external stakeholders
- Strong administrative and written skills and the ability to effectively manage all aspects of each claim whilst keeping in the restraints of the NSW legislation
- Strong commitment and a high degree of integrity to help meet and exceed customer expectations
- A positive attitude and willingness to contribute to workplace improvement and changes

**Why you’ll love working with us**

For over 100 years Suncorp Group has been driven by our guiding Purpose - to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility - to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in insurance, the Suncorp Group family provide our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We’re excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.

**Advertised**: 25 Jan 2024 AUS Eastern Daylight Time
**Applications close**: 01 Feb 2024 AUS Eastern Daylight Time

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