Claims Advisor

4 weeks ago

Sydney Inner Suburbs, Australia Suncorp Group Full time

Suncorp Group is all about making a difference for people and the communities they call home. Our Claims Advisors play an important role within the business, positively impacting the quality of life for people who have suffered personal injuries. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path.

We’re looking for a Claims Advisor to join our Sydney or Newcastle team on a**_ 12-month contract_**_ _basis. The purpose of this role is to provide a superior level of customer service and proactive management of a portfolio of CTP Claims in accordance with legislative, regulatory & procedural guidelines, in order to achieve cost effective and timely claim outcomes.

**What you’ll do**
- Obtaining and reviewing medical, financial, investigative and rehabilitation reports to assist in the accurate assessment of individual CTP claims
- Ensuring legislative compliance timeframes are met in conjunction with ongoing review of medical, financial investigative and rehabilitation reports
- Adopting appropriate strategies are observed to resolve claims cost effectively
- Ensuring early access to appropriate rehabilitation so that injured claimants can achieve optimal recovery from their injuries
- Providing an excellent level of customer service to the legislative authority, employers and injured workers through compliance with legislation, timely response times and efficiency in processing

**What you’ll bring**
- Previous CTP Claims or personal injury claims experience with a track record for delivering results
- Ability to demonstrate compassion and empathy for the customer
- Allied Health experience would be highly regarded but not essential
- Excellent verbal communication skills and the ability to listen, build rapport, communicate complex information and negotiate with a variety of stakeholders included claimants, third party providers, external bodies and internal teams
- Ability to interpret complex information and respond by developing appropriate actions
- Strong administrative and written skills and the ability to effectively manage all aspects of each claim whilst keeping in the restraints of the NSW legislation
- Strong commitment and a high degree of integrity to help meet and exceed customer expectations
- A positive attitude and willingness to contribute to workplace improvement and changes

**What we can offer you**:

- Discounts and offers on a range of retail favourite stores as well as banking and insurance products.
- A range of flexible working and leave options
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.
- Invest in your brighter future with ongoing study support and career development programs.
- Give back to our communities with payroll giving, donation matching and paid volunteer leave.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here.

**Why you’ll love working with us**

Whether we’re helping people manage their everyday banking, run their business or land their dream home, our ambition at Suncorp is clear - to deliver banking that’s good for our customers, our people and the world.

We work hard to create the right environment for you to deliver on that commitment too. By giving you the opportunities and support you need to grow your own career and perform at your peak - while making a meaningful impact for our customers and their communities.

**Advertised**: 03 May 2023 AUS Eastern Standard Time
**Applications close**: 10 May 2023 AUS Eastern Standard Time

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