Operations Manager Investigations

1 month ago

Sydney, Australia Procare Group Full time

Operational responsibilities & KPIs remunerated through salary & incentives
- Internal career progression | Ongoing support from National management team
- Purchased leave | Novated lease | Paid parental leave

Procare’s Investigations practice is currently seeking an experienced **Operations Manager** to join our growing New South Wales team, based at Head Office in **Alexandria**. This is a fantastic opportunity for someone looking to lead a growing team of investigators, analysts & administrators and take full responsibility for the operational requirements of our New South Wales Insurance Investigations practice.

**The Role**:

- Work with the Executive Directors and wider management team to establish and execute an ambitious strategic growth plan for New South Wales Investigations portfolio;
- Oversee the team’s day to day Investigation & Intelligence performance deliverables, ensuring consistent timely, value-laden and customer focused service delivery;
- Drive initiatives to enhance operational efficiency, productivity and client satisfaction, particularly for our large government and insurance scheme contracts;
- Manage our People - as an operational leader, you will support the career growth, education and development of our diverse team of investigators & analysts; and
- Ensure we operate to best practice with regards to regulations, codes, fraud identification & industry expectations.

**About You**:

- Demonstrated **operations management** experience within relevant sectors such as personal injury insurance, legal/law, financial services, fraud/criminal, workplace or government investigations;
- An influential leader, good communicator and driven individual with a desire to manage the operational aspects of a large insurance investigation practice;
- Excellent organisational skills, an unwavering focus on client timeframes & SLA requirements, and a dedication to achieving performance metrics;
- An ability to work with others effectively to obtain desired outcomes, demonstrate initiative and assert professional judgement as required;
- Be committed to our clients and their individual missions & values; and
- Have a keen interest in insurance investigations, cyber, litigation or fraud/risk management.

**What We Offer**:

- Excellent remuneration package including performance incentives and other benefits;
- A structured Employee Value Proposition including novated lease, purchased leave and salary sacrificing options, paid parental leave, external EAP access and various other financial benefits;
- Career progression & a pathway to future national opportunities across our multi-disciplinary business - plenty of cross-divisional opportunities will present in risk management, cyber incident response, legal, etc;
- A workplace that values their staff, fosters the diversity of our brand & company offering and encourages a collegiate and positive approach in every client & staff interaction;
- Social Clubs, paid Volunteer Day, quarterly social events & staff recognition awards, EOFY and Christmas events, participation in company-wide philanthropic & charity events, and much more

**About Procare**:
The Procare Group is an ever-growing national business of over 25 years. Our values are at the core of our business; Work Together, Be Accountable, Clarity in Communication and Find a Solution. At Procare Investigations, our vision is to be the most respected national insurance investigations business in Australia with a focus on delivering high quality services for our customers through every interaction.

We value our people and know that fantastic talent is the only way to shape our future success. We’re all about building a high-performing team, where we embrace collaboration and new ways of thinking.

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