Investigations Manager

7 months ago

Sydney, Australia The Star Entertainment Group Full time

At The Star Entertainment Group, we aim to be Australia’s leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations.

Our properties across Sydney, Brisbane, and the Gold Coast are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.

The Star Entertainment Group (TSEG) is an ASX-listed company committed to supporting the communities in which we operate. TSEG will achieve this by leading with integrity and values to enable us to provide entertainment, gaming, and leisure experiences safely, responsibly, and ethically.

As our Investigations Manager reporting to the General Manager Investigations, you will lead and conduct thorough investigations, ensuring integrity, confidentiality, and fairness in all inquiries.

This is a fantastic opportunity as you’ll lead a team of professional investigators, manage databases, analyse suspicious behavior, and liaise with law enforcement agencies. Additionally, you’ll maintain operational integrity and build strong relationships with regulatory bodies.

**A few of your responsibilities**:

- Manage and oversee the Investigations Department and conduct background and internal investigations of employee suppliers, contractors and patrons and as directed, also conducting specific executive, legal and audit investigations.
- Pro-actively liaise with the investigation units of other Hotels/Casinos for intelligence purposes and to keep abreast of any developments within the gaming industry.
- Oversee the development of a database to record all investigations (internal and external) to produce investigations reports used in association with monthly and quarterly reporting and external regulator reports.
- Formulate training requirements for Investigations, Audit, Surveillance and Security staff and where necessary, be involved in the practical training programme for the casino.
- Manage and co-ordinate The Star’s databases recording all information relating to suspicious behaviour and compiling statistical information and analysis of issues for management review.

**What we are looking for**:

- Qualified Investigator with experience in either criminal investigations, workplace investigations or regulatory investigations.
- Demonstrated extensive experience within a law enforcement agency.
- Exposure to a casino and/or gaming environment is desirable.
- Understanding of relevant statutory and reporting requirements.
- Demonstrated ability in leadership, mentoring and team training.

You have a deep understanding of investigative techniques and legal frameworks, and a commitment to operational excellence and continuous improvement. Together with your strong organisational skills and high attention to detail, you are a motivated professional with a passion for upholding integrity and driving excellence in investigations.

**What we can offer you**:

- Extraordinary growth opportunities personally and professionally
- Flexible working arrangements
- Up to 30% Discounts across award winning restaurants and accommodation
- Lifestyle discounts including gym memberships and dry-cleaning services
- Complimentary meal on site every day, including hot meals, sandwich bar and more
- Discounted parking + other transport options (dependent on property)

**_ Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._**

**Our culture**

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

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